Baskin-Robbins in Lakeland - Phone Number, Reservations, Reviews

Says they’re open until 10:00pm, I’ve been here before. Wanted to get a prepack at 9:45 on Saturday night and they’re closed. I pulled in, 3 people inside just looking at me like I had 3 heads… Someone pulled in behind me as I post this! Bad move

Horrible customer service, incredibly rude.

John was amazing first time here. His service & energy top tier. Make sure to stop in grab ice cream and go see my guy :)

Ordered my daughter's 16th birthday cake 20 days ahead of time. Arrived to pickup and they had no record of the cake. The associate called the owner and was told I could pick from the case. Non of those cakes were a flavor my daughter would want so we left with no cake, no resolution and having to scramble to find a cake within an hour of the party. We have ordered from this baskin robbins for the last few years for both of my kids birthdays and never had a problem until today. Very dissatisfied

Nice place for family ice cream trips.

I don't have icecream much...but when I do, its BASKIN-ROBBIN ir Haagen dazs🥳🍦🍦🍦

Delicious ice cream, very good service. recommended. Delicious ice cream, very good service. recommended

Was just in this place 4/9 at about 6:30pm and I must say this is the first time that I had a bad experience. Although the staff is always teenagers, they are always happy and smiling. The one young lady that helped me must of been fairly new as I haven’t seen her before. When I came in she had her back to me leaning up against the counter talking to the other two employees. I stood at the counter and waited for maybe 20 seconds and put my keys down so they would know someone was there. She asked me what I wanted and I told her a banana Royale with 2 scoops and the type of ice cream. She gave me two scoops so I knew there was some type of mis communication. She said she would make me another one and I told her no, that’s ok if you can just put two toppings on it that would be fine. She did that and the toppings started running down the side so she got frustrated and put the sundae down on the counter and walked around the back in a way that it showed her frustration with the whole situation. Maybe she was having a bad day or she had some things going on but she should probably have some training on customer service. Will still go here and enjoy the treat but hope I don’t have her waiting on me in the future.

No matter how many times we go they will not have it in stock. Never ever got a waffle anything here,they're out. Milkshake, out of milk. Flavor ice cream, out. I have never bought anything at this baskin. Plenty of eye rolling though. We've tried! Did our part! Moving on.

Price is high for amount you get..

Love Cherries Jubilee ice cream and Bubble Gum ice cream

We got a mint chocolate chip & mocha cappuccino blast and a strawberry banana smoothie and both were awesome. Cuddos to the couple who own the store.

Went in last night at 9 pm 5/17/2022. There were two young teen girls working there. All of a sudden there were four teenagers walk in they went behind the counter and served them selves. Then one of the non workers walk-in to the freezer takes out a tub of ice cream and scoops it in her friends cups. The workers were too much focused on their friends. It was unpleasant to be there. And we go two to four times a month. I hope the owner looks into this quickly or he might loose money

Buen servicio, todo esta limpio en la tienda. El Servicio es muy rápido. Buen servicio al cliente.

Due to a very hard day. I went to Baskin-Robbins to get a chocolate chip milkshake unfortunately I was not paying attention. Paid for it and left when I went to take a drink it was just a chocolate milkshake can't stand chocolate milkshakes and that's what I got a chocolate milkshake I want a chocolate chip the vanilla ice cream with chocolate chips. I just wasn't paying attention and obviously they didn't listen just very disappointed

Great selection of ice cream flavors. I go twice a month

Best ice cream in town Many many flavors to choose, delicious. P rices have increased of course but it is worth it!

always i like for ever the icecream

Staff was very friendly and the ice cream was great. We will be back.

Great service with calories I probably shouldn't have. But hey, you only live twice right?...

Delicious I’d definitely recommend! 🥰💗💖❤️❤️❤️‍🔥💕☺️

Masks required to enter. Place was spotless. My order was taken and prepared quickly. Highly recommend.

Great fast friendly! Only wish they had bubble gum ice cream .

Ice cream was very good along with the service.

Their ice cream is so good! This is my favorite place to go get ice cream

Lame. Inside is closed because of covid. 👎👎👎👎

The 2 ladies that were in today were very friendly and helpful. Got good serves. Great ice cream

Great shakes and lots of variety on ice creams

My son and I love to go to Baskin-Robbins together. He really enjoys the hand made milk shakes. I LOVE the banana splits. The staff are always friendly and I think it’s a great idea to have a water fountain right in the seating area.

great service while they were packed

Parking is a little tight but clean and friendly service.

I love their I've cream choice of flavors!

Love this place, I go their a few times a week. Lol

Nice and accommodating owners/staff. Lots of delicious choices!

Been my favorite since childhood. Still the same great taste

Love the service and banana splits

Great service and super kind staff I love their complete allergy free options

Wonderful customer service and of course the ice cream is awesome. V.patient staff with the little ones.

This store is very clean and owners are some of the nicest people around gj guys

Nice location for 31 flavors of deliciousness.

I eat here all the time and the employees are pretty nice and very helpful