Based on 576 opinions finded in 1 websites
Based on 576 opinions finded in 1 websites
Opinions
From Cuenca's extensive selection, I chose 5 sticks of Padron 1964 Anniversary and 5 of Casa Cuba. Though far apart in flavors and strengths, I love keeping these diverse cigars in the humidor for when the desire for one is aroused. Both are exceptional! And, as usual, Cuenca delivered promptly with ample shipping updates. Always a pleasure dealing with Ana!
Houston Freeburg . 2024-09-03
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Freaking awesome shop! Great comms, lightning shipping. These guys Rock!
Frank Henkel . 2024-08-26
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Great experience, phenomenal customer service, great prices, and the best products
steven a . 2024-08-25
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Great experience outstanding customer service and great prices on hard to find cigars I found my new favorite cigar vendor
Sacarias Medina . 2024-08-21
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Anita put me up to this Drew Estate brand. I tried one when visited their lounge then went online and bought few rare sticks for special occasions and aging.
Alex Birzul . 2024-08-12
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I love the atmosphere and the customer service is amazing. They helped me find what I needed and I will definitely be coming back. The only place to buy quality cigars with amazing service.
Dillon Brumet . 2024-07-28
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I must say Cuenca is cigar heaven! Thier customer service is the best Iāve ever encountered. The cigars a fresh, always shipped timely. Ana Cuenca is the best! JR
Jon Robertson . 2024-07-26
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Fantastic customer service. Great selection. My first time ordering and I will be a loyal customer from now on.
Mark Packer . 2024-07-25
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I received my last order and box was damaged, not my first time, but ignored it, hope this is not a trend. I know some people don't care about that, but I collect my empty cigar boxes and make craft items out of them.
Anna Payne . 2024-07-20
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Their selection is great and so is their customer service. I ordered some hard to find cigars on line and they were super reasonable and punctual the order wentboit super quick.
Michael Sultan . 2024-07-12
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Repeat customer, Great customer service and fast shipping.
Wayne Gunn . 2024-07-08
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Easy ordering, timely delivery. Have ordered multiple times and always have had been pleased with service. Customer service really shines....they always go the extra mile to make things right!
Fred Fahmy . 2024-07-06
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Always great customer service and secure shipping
hector coca . 2024-07-05
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Awesome place to relax and smoke cigar. Anita was very helpful and knowledgeable.
Mykhailo Shuliak . 2024-07-01
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Can't say enough good things about the customer service! Highly recommend!
James Kuderna . 2024-06-24
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Cuenca goes out of it's way to be accommodating and helpful. They have an excellent selection including some rare finds.
Daniel Weiner . 2024-06-17
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I had the most pleasant experience i had in years when i went to Cuenca Cigar, Ana was very helpful and knowledgeable, and could communicate with me and guide me for what i was looking for. Would highly recommend for all your Cigar needs.
Gardolene Carter . 2024-05-29
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I had a wonderful experience with your team. The packages were wrapped and sealed for me to get my order to me. I would also like to thank you for making the correction on my order and for the ashtray.
Trevor Morris . 2024-05-26
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Excellent place!!! I was treated by Geila in an excellent manner, very good, her attention and dedication, and above all her kindness and patience in explaining and advising meā¦ Thank you I will return
Raul Suarez . 2024-05-25
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excellent place, pleasant place....
JUAN H SALICETTI . 2024-05-24
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Great selection, quality and customer service! Will buy from Cuenca time and time again. Thank you!
Adam Caplinger . 2024-05-12
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Fast shipping, great quality. Always my go to online cigar shop
jorgeo1206 . 2024-05-05
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I found cigars at Cuenca Cigars that I had not found elsewhere.
Ken Pereira . 2024-05-03
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Awesome place to get a fresh cigar!!
Sean Smallcombe . 2024-04-30
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A super tasty place!!! It's what I expected. The blonde who helped me is exceptional and knows what she is selling. I think he is from Pinar del Rio in Cuba or a province in Oriente. I loved it since I saw it!!!
Uruk Hais . 2024-04-30
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Ordered these Casa Fuentes a few weeks ago. They were packed with great care, and shipped the next day. I'm only across the state from the shop, but they got here in 3 days- that's something I appreciate considering the big online shops are typically a week+ getting to SWFL. The cigars arrived in perfect condition. I'm very much looking forward to them. Thank you to the Cuencas!
Brett Smith . 2024-04-28
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Anita was a perfect hostess!!!!
Charmj . 2024-04-22
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Quality cigars, and Excellent fast service!
Marshall Copeland . 2024-04-14
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As usual, great service, fast delivery.
Gary Densberger . 2024-04-07
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The free cigar cutter was a nice touch thank you
joe readinger . 2024-03-22
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Iāve witnessed this business flourish in Downtown Hollywood. I saw the expansion from a small corner shop to a full blown lounge. The owners, husband and wife, are readily available to answer any cigar related questions and offer their expertise. It offers a dual opportunity: if you like to people watch, you can sit outside; if you prefer watching TV, you can remain in the lounge area. Enjoy either option with your cigar and beverage of choice. Great place to hang out with friends or entertain clients.
Le Tour Guy . 2024-03-21
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Never disappoints!!! Full bar selection, tap beers and the staff is very helpful when discovering a new favorite cigar. Love the family vibe and relaxed outdoor seating. A+ experience
Evan Armbrister . 2024-03-21
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Great location, good atmosphere, friendly patrons and staff. Great coffee too.
Jasmin Rembert . 2024-03-21
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Excelente store with a vast varita of cigars, great princesa beer wine and liquor. The Best o nada
geilianys hernandez hernandez . 2024-03-21
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This is one of the best cigar shops I have ever been to. The owner Ana is always around and attentive to make sure that her community of cigar smokers are feeling at home and at ease. Recommend this place to everyone!
peter rega . 2024-03-21
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Great Place, would give 10 stars if I could!
Sonny Miller . 2024-03-21
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Great selection, fair prices and timely delivery
rtc conner . 2024-03-16
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the best cigar club in South Florida
Daniel Hodek . 2024-03-05
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Cuenca Cigars seems to always have excellent and hard to get cigars on hand. I just seem to get the right cigars at the right time. Keep up the great work!
Kris C. . 2024-02-28
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Cuenca continues to sell top quality cigars in perfect condition and at a fair price. Iāve bought hundreds of dollars of hard to find smokes from Cuenca, and will continue to do so!
John Thacker . 2024-02-27
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Great selection of rear cigars and great service. I am a steady customer
Ctyy Group . 2024-02-26
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Cuenca Cigar has truly set the bar high with their exceptional hospitality and genuine care for the community. Ana and Juan, the managers, go above and beyond to ensure every customer feels welcomed and valued. Their dedication to providing great prices and even greater cigars is commendable. It's rare to find such a perfect combination of quality products and outstanding service. Cuenca Cigar is definitely a gem, thanks to Ana, Juan, and their team.
Sunday Alaby . 2024-02-25
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Appreciated that how small the place was, but that they had a great selection, offered alcohol and a relaxing spot to sit outside.
Ronald Beadenkopf . 2024-02-20
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Shipping was as stated and on time. Packaging of cigars is over the top
Daniel Anderson . 2024-02-19
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Wonderful selection. Prompt service, notifications and careful shipping. Highly recommend!
Samuel Duran . 2024-02-18
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You're the only ones that had the elusive Opus X and the delivery was as promised. Waiting patiently for warm weather to enjoy them. I will be ordering again. Thank you.
Jon S . 2024-02-18
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Placed an online order and shipped within same day. They even called me to verify that my address was correct because I live in an apartment. Great customer service.
Anthony Rose . 2024-02-15
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Cuenca sets the bar very high for any competition. I'm in north Texas and local brick and mortar stores don't touch this customer service, selection, pricing and quality. (We have some big names here too) Not only does Cuenca offer premium, hard to get cigars, they offer very fair pricing. I received the box and a nice cutter to compliment my order too. It's hard to find businesses that check all the boxes, but they do just that.
Taylor Van Vuren . 2024-02-08
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Just what I wanted at a good price, excellent service. Will definitely buy from them again!
Howard Gaynor . 2024-02-05
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Excellent packaging and fast shipping,Will do business with again.
James Cooper . 2024-01-14
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Great first experience with Cuenca Cigars, Great selection of hard to find cigars at reasonable prices. Definitely recommend and will be ordering from them again.
brian farley . 2024-01-07
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The owner is so nasty spent 20 dollars a day here and 40 dollars at night went to use the restroom before I purchased a cigar owner started flipping out and yelling at me the restroom is for members only do not go here the owner thinks her customers are garbage
WsvnFL . 2024-01-01
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Always a GRAND time at Cuenca Cigars in Hollywood! Ooh la la! Susan Smallwood
Susan Smallwood aka Ms. Grandiosity . 2023-12-26
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Superior Service ! Cigar choices are the best and shipping perfect!
Anthony Meola . 2023-12-23
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Order process was quick and easy. Stock availability was excellent. Shipping, communication and follow up are the best I've seen.
Bill Monroe . 2023-12-17
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Easy to order...Fast to Ship!...Couldn't ask for MORE!!! LOVE CUENCA CIGARS!!!
Larry Hess . 2023-12-17
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Quick delivery and very detailed information about your order and shipment
Jose āJoeyā Torres . 2023-12-12
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One of my favorite spots to burn. My second family, Ana ,Mickey and my homie Juan aways šÆ. A great place to be.
franklin Mobley . 2023-12-04
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Fast and easy .. love this company
Sam Carrier . 2023-12-02
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This was my first order from Cuenca cigars. What a wonderful experience. They had a hard-to-find cigar I'd been looking for, they had a fair price, were great on the phone and worked with me to get this done nicely, and I received the product on time and packed extremely well. I can't think of any more than I'd give 10 stars if I could.
pilotcfi11 . 2023-12-02
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I love this place! The people are very friendly and knowledgeable and the atmosphere is very inviting and comfortable. I drove up from Miami on my birthday for a box of cigars and had a wonderful experience! I'd come in all the time if I lived closer.
Andrew . 2023-11-28
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Very friendly and communicative. Fast shipping
Jeffrey Wood . 2023-11-28
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Ana, Yāall are AWESOME! Ordered Tuesday and received my Opus X Magnum 0 and Rare Pink Happy Endings today (Thursday). I appreciate the two day turnaround! Well packaged with plenty of bubble wrap. Itās nice to know you care! I seem to be coming back more often. Thanks, Steve
Steve Rose . 2023-11-26
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Buying from Cuenca is like buying from family.....Ana and her staff always do their utmost to make their customers happy.
Frank Leparik . 2023-11-25
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Everything is what I expected from a great company! Will purchase again very soon.
King Dame . 2023-11-20
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Couldn't ask for any better, perfect every time
Matt Bello . 2023-11-12
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Wonder customer service. Very friendly and knows product well. They have a great selection of products
Gregg Kessler . 2023-11-05
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They ran a great sale on cigars and they had what I wanted.They sent it out quickly and kept me informed on when I would get it and I got it when they said it would be here.The cigars are good and they did a great job as always with there service.
mark w . 2023-10-27
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Best online cigar store I've ever dealt with.
Ric Eddy . 2023-10-21
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Great selection. Excellent customer service. Packing and shipping are outstanding. Packaging is superb. Great place!šš¼
Dr. H. . 2023-10-20
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The service provided at this establishment is truly exceptional! Not only is the location superb, but the welcoming atmosphere adds an extra touch of warmth and hospitality. It's the perfect combination for an unforgettable experience!
Su Livan . 2023-10-19
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Fast shipping and boxes are packed with care. I love this place!
Caleb Harris . 2023-09-26
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Great prices and great customer service..
Carlton Young . 2023-09-24
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Awesome experience from start to finish - great selection, great packaging and shipping speeds, nice swag thrown in, great recommendations on replacements if they are out of stock!
J.D Taylor . 2023-09-23
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Very fast , perfect customer service
mazai philpot . 2023-09-06
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Cuenca Cigars: A Haven for Cigar Enthusiasts I recently visited Cuenca Cigars in pursuit of some quality cigars and was thoroughly impressed. Firstly, the location is incredibly convenient, with the added bonus of having a parking lot right next to it. When it comes to variety, not only do they have an extensive selection, but they also house some rare and exclusive cigars that are hard to find elsewhere. It's clear they take great care in preserving their products, ensuring every cigar remains in peak condition. The staff is both friendly and knowledgeable, always ready to guide and share insights. But what truly stood out for me was the adjacent smoking lounge. It's a space fitted with comfortable armchairs, TVs broadcasting sports events, and strategically placed ashtrays, all designed for a complete and relaxing experience. I'm giving Cuenca Cigars 4 stars. My only suggestion would be to incorporate a bar to enhance the experience even further. Definitely a must-visit for aficionados and connoisseurs alike. I'll be back soon!
Dr. Jean Carlos Cruz . 2023-09-04
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My experience with Cuenca Cigars was great!! I spoke with Ana directly and she fixed a mistake that I (stressing the I part) made very promptly & with kindness and professionalism. My cigars arrived quickly & in great condition. Awesome business!
john Smith . 2023-09-02
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Great service. My order was processed quickly and arrived earlier than expected. The communication from Cuenca Cigars was superb ! Most importantly, I was able to purchase cigars that were not available from any other online seller.
Paul Dunn . 2023-09-02
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Friendly service my order got to me within a few days and my Rare pinks were in great shape thanks again Anna.
Kenneth Hogan . 2023-08-28
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Great prices and excellent customer service!
Kelly Ross . 2023-08-27
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Great selection and service support. I got great support picking out new cigars that went with my preferences
Scot A . 2023-08-27
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top notch professionalism, very knowledgeable and friendly. 100% recommended... Thank you. :)
Kevin . 2023-07-27
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Been going there for 15 yrs. Celebrating birthdays!!!! Eddy Oriente Balzola is the Music!!!!!
Aldo Castilla . 2023-07-25
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Nice place. They have a very good selection of cigars. They also have an addition humidor with some higher end cigars. Staff is very nice. I like to sit outside at the tables on the sidewalk on Harrison.
Sensei Gerry Knapton . 2023-07-20
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It's one of my favorite places the staff is very knowledgeable it's a very relaxed place and I even bought a great ashtray last time I was there
Mike Andrus . 2023-07-12
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You have to stop if you are around the area the employee are very knowledgeable on all types of cigars. And they have a large selection of all brands of cigars. You can set outside at a table and enjoy your stick and on those hot and humid nights sit inside the lounge and smoke inside the cold A/C.
David Alvarez . 2023-07-09
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I highly recommend Cuenca Cigars, they have a great selection of cigars at reasonable prices & excellent friendly customer service, I would definitely buy from them again.
Owen Brandeberry . 2023-07-03
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Juan is the absolute best cigar server he knows his stuff better then anyone I ever met he needs a big raise
Aron Cohen . 2023-07-02
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I placed my first order with Cuenca cigars a few weeks ago and there was a delay in receiving the order due to a miscommunication with the supplier. I must say Ana at Cuenca Cigars made every effort to correct the issue and kept me informed through out the process. When I received my order I was very pleased, I will definitely order from Cuenca Cigars again, thanks Ana.
Robert B . 2023-06-30
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Very easy to order. Delivery was as expected, no delays or surprises. Product was great. Got a verification call from Anna (niece), to make sure my order was what I selected online.
Peco Grbevski . 2023-06-26
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Communication and Shipping was excellent. I would highly recommend buying from this business......
Joey Hirsch . 2023-06-26
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Great service. Very informative. Amazing selection and deals. Hopefully I'll make it to the B&M the next time I'm in Florida.
Wesley Philpot . 2023-06-20
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Great Service, Super Fast Shipping! As far as cigar shops go, Customer service is the best! Purchased some hard to find Opus X and other Arturo Fuente sticks and came in perfectly packaged and super fast shipping! Love it!!
Reno Madera . 2023-06-16
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Great experience with online order and shipping. Customer service is A+ Thanks!
Richard Baldwin . 2023-06-16
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Had never purchased or heard of them before, had some oddballs that I was looking for, fair prices and excellent shipping and communication
W A . 2023-06-11
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The seal was missing on the cellophane that the cigar comes in and was sticky from glue which makes me question the authenticity of the cigar! It took two weeks to receive my order which reduces the freshness of the cigars as well
Gary Hopkins . 2023-05-29
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Outstanding company to work with !
Ted Maziejka . 2023-05-27
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let's say this.... went to buy 1 cigar, stayed for 3hrs:) Great atmosphere, people make you feel welcome and included. Most definitely place to visit and come back to
Michael . 2023-05-24
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Fast shipping, Great Prices, always offering discounts. They follow up on all your orders, till it arrives at your door. Highly Recommended. Thanks Cuenca, Donald A š
Donald Atkinson . 2023-05-20
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Staff seems like he didn't wanted to be there. Service were terrible no approach no help
Miguel Marinez . 2023-05-20
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