Chick-fil-A - Phone Number, Reservations, Reviews

Get's a 3 based on service. The food is meh. Not vegetarian friendly. Ordered a salad without any animal products. Got a salad with animal products. Service was going to be a 1 but when I went to ask for a new salad a young man apologized and went to back explained the error to the folks in the back and made a new salad himself and tossed the old one. You go for the service and it should be excellent each time.

Writing this review to thank the 6:30pm crew running the drive thru on 8/27. Gave a free dog treat for my dog without me asking. Thank you guys !

Sometimes they get it wrong but mostly right!

my chicken was raw. which was highly disappointing, but i guess my cat enjoyed it.

Pulled up the guy taking the order didn’t say a word. I’m guessing because he had a mouth full of food and couldn’t speak for the 1st min of trying to chew and get it down. I asked if tomato’s came on the chicken burger then asked to add tomato. Needless to say there were no tomatoes on my burger nor was it entered on the receipt. No greeting no “my pleasure” after I said thank you. So not use to this from this location!

I don't think the chiken is real meat

You know it’s perfect. Every time, no matter which location I visit.

The filets were smaller than usual and not as hot as usual either. What a wreck trying to figure out the takeout line! Service was unexpectedly mid.

Denham Springs is a beautiful place! Having a Chick-fil-A in the middle of our beautiful town is a major plus for us.

This is the second time, I been to this location and seen this two couple, almost making out. I don’t think this is acceptable especially when there’s children, can’t even enjoy my meal with my kids while enjoying my meal. The first time the young lady was sitting on his laps which is not appreciated at Chick-fil-A. Something needs to be done especially when it’s a Christian restaurant.

Driving home from a bday party with a carload of kids, in heavy rain, my 11 yr old finicky eater sees a Chic fil A. I make a u turn in heavy traffic & go inside bc there’s a long line. The staff is always so nice, friendly, & accommodating! The food was on point as usual, & enjoyed by all.

Chic fil a is always consistent! This location was very good.

Alex, morning shift employee at the Siegen location, is AMAZING. Perfect customer service and I wish I would’ve have extra to tip!!

This location can never make my salad right. It’s always half the amount of every other location. The standard is just not there and after a long drive very annoying.

This is the worst Chick-fil-A I’ve experienced. I recently moved, and this is the closest one for breakfast. This one doesn’t open at 6 like my old one, but 6:30 is doable, if they ever actually opened at 6:30. Every single time I visit, the employees don’t wander out until 6:35 or later. Twice now, I’ve been the first person due to my morning routine, the person has strolled out after 6:35, taken my order, and after sitting more than 10 minutes at the order pickup, someone has come over to tell me that they didn’t get my order cause the iPad died while taking my order. How does your iPad die on the very first customer of the day when you were late opening, AND you don’t tell anyone and make them wait 10 minutes before you come over and tell them there was an issue? I have started just walking in. Well, I went in, and when I got to work, I discovered that the man who fixed my drink had some sort of cologne or oil on his hands, and I had an allergic reaction. I called the store to tell them, and the manager knew what I was talking about and said he’d already been directed not to wear that cologne at work. They did make it right by replacing my meal on my next visit. But when I went in for the replacement meal, it was a death trap. First, at 6:47, almost 20 minutes after opening, the floor mats were piled up in heaps in the door ways. I noticed in time to not trip over it, but I immediately slipped on the wet floor where the mat should’ve been. I was able to catch myself cause I had the door handle, but it strained my back. The guy working the counter was staring right at me when it happened. I said, “the floor is really wet right there. Someone is going to get hurt.” His response was “yeah, it’s hot outside, and we can’t control condensation.” Of course not, but having the floor mats down before you open to the public makes more sense. This is literally the worst Chick-fil-A. At least the food is good.

Delicious food! Prompt service!

Chicken sandwich: hot, juicy, bread was fresh, pickles were crunchy and savory 10/10 Fries: hot, salty, crunchy, soft (tip—> if you want your fries crispy get them to put them in twice) 10/10 Honey mustard: sweet, savory, sour 8/10 Overall 9/10 Total meal costed 8.84 This is one of the most clean, and very quick Chic-fil-As in the area. The staff is very friendly and helpful to get you what you want. They even asked me for a refill, and got my tray for me.

I always travel I love the burgers from this place

I’m always visiting this location and all I can say is I’m disappointed. It’s either the biscuits are dry, missing condiments when they specifically ask you what you want and just now I asked if everything was in the bag when I look for myself there’s no stirrer for my coffee. I never had problems at no other location.

Went here for the new maple bacon sandwich. Service was awesome as usual. The drive through changes were good but when mobile order line is empty they should divert some cars to that line. As far as the sandwich goes., it was disappointing. They are mighty proud of the new offering at $8.99 for just the sandwich. Bacon was rubbery and the bun was tough on a chewy way like is was in the old side. The spicy chicken breast was on the greasy side. The peach shake was good but like everywhere except Whataburger, very small for the price paid. There is a reason I don't frequent here anymore.

This was the dirtiest Chick-fil-A I've ever visited. There were several empty tables available, but they were all dirty. All trash receptacles were overflowing. The location appeared to be well-staffed and not very busy, it just appeared to be poorly managed when we visited.

Delicious, the burgers are always delicious

great place to go with a family with young kids because it has a play place. there's plenty of seating, great customer service, table service, and the friendliest staff. drive thru might look chaotic but no other place can beat this place's efficiency in moving along a two laned drive thru.

My Husband and I came to this location on yesterday we got 2 Cobb salads with grilled chicken instead of fried chicken and the salad was delicious we paid the price afterwards I’m not sure if they did not cook the chicken properly or if the cook did not wash their hands after eat the salad from here we both got so sick stomach in knots we have never experience this at any other Chic Fil A so this is very disappointing will not ever return to this Chic Fil A

Worst CFA I’ve ever been to. Horrible service. This is the third strike. Drive out of your way to find a different one.

probably the worst service i've seen at any chick-fil-a. food was fine, order taker was ok, but lady came up to my car i didnt notice, as i was on my phone. she looked all mad when i noticed her and told me my total and when i gave her the money she huffed and puffed, and walked away. the guy that gave me the food was alright, he handed it to me i said thank you and he walked away with no you're welcome or my pleasure. not a huge deal, but i usually come to chick-fil-a for the outstanding service, and today i was sadly mistaken by this location. not trying to be a karen but for a place known for their hospitality i was pretty disappointed.

Food was delicious hot freshly prepared

Got a free sandwich with rewards, and I got food poisoning after I ate the sandwich. I think it was old, the bread was stale and the chicken just tasted weird. Usually don’t have problems here but that was very disappointing.

For the first time ever they missed an item.. I didn't have one of my waffle fries in the bag and I had already pulled off. So inconvenient.. told the manager and they gave me a brownie 😁... At least I got something. Smh. Not good for service cause they could have given me a coupon for a free meal for next time. Or just a discount coupon. But a brownie..that was funny 😂 and I had my disabled child / special needs child along with me , in that long line..twice in at a time.

The counter guy was nice friendly

Skip breakfast. Drive thru is a guaranteed half hour plus. They serve lines unevenly. You’ll sit and watch cars that ordered ten minutes after you get served first.

Love Chic fil a , first time getting sausage breakfast burritos. Very good.

The new setup they have is terrible it does not make the line more efficient it makes it to where I have to wait in line longer to receive my food and wait in line LONGER!!!! TO LEAVE!!!??!??!

Never coming here again. I got my food and still waited in line for 10 mins because the car in front of me didn’t have their food and there was no way for me to get out of the line. I finished my food before I left. Then I kindly asked if they could pull the car forward and they did nothing.

I was here yesterday for breakfast and they forgot to give me my drink. I called back, they took my name and order # and told me I can come back and they will give me drink. We were back today at 1:28pm to buy lunch for my daughter and also pick the drink they forgot but the manager sounded rude and said that’s not how the policy works. He said we would have to filled out a form and they will send “something to us in the mail” something what? 😂 our drink or a check for just a drink? He then yelled in the back at the employees and said “no one tells the customer to come back and get the drink we forgot!” lol, it’s just a drink so we told him it’s ok, forget it. It’s just that they messed up our ordered way too much and this time we finally called. He finally gave us the drink, but it could handle better.

Cobb salad is my favorite with avocado 🥑 ranch

Skimpy on ice cream cup portions. The last few times I got a cup of ice cream it was basically a little dollop. Also skimpy on the ice.

The best customer service experience in Baton Rouge Louisiana, and that goes for all of the Chick-fil-A stores that I have had the pleasure of visiting 😀 Their shakes are extremely good.they are always dressed professionally. They also treat everyone with respect as well as one another. My family and I highly recommend Chick-fil-A 🥰

As I’m about to have my order taken, the 2 employees are switching places and say while in front of me “ I never say my pleasure f that”… maybe some retraining should be done so that they are to standard. Idc about getting a my pleasure response just have that conversion not in front of paying customers

Unusually Chaotic, it was a first for me, normally it's so smoothe and pleasant that's it's almost strange, like some kind of Twilight Zone, but in a good way, but this time it was so chaotic it felt more like McD. And is it just me, but is the chicken on the deluxe sandwich shrinking lately?

I was eating my yogurt and while eat delicious food I found a black hair in my food. Started wanting to throw up..

Clean restaurant helpful and friendly employees always get my food quick most of the time it's alright can't complain about this restaurant at all

I was given fries instead of fruit in the drive through. Not a big deal at all. When I let an employee know, she interrogated me multiple times about the mistake, as if she didn’t believe me. She then proceeded to make me return all of my child’s chicken nuggets to the bag so they could remove the French fries from her bag and replace them with fruit. I watched multiple employees huddle around my child’s bag, talking urgently with one another, and occasionally staring at me. I was met with rudeness and suspicion over the 4-5 French fries that came in her kids’ meal. I typically like to leave 5 star reviews and don’t bother writing about poor experiences, but I was appalled by the behavior here. This is Chick-fil-A. People expect better.

Second night in a row they messed up a door dash oreder. I called the store and the manager on 02/17/2024 at 6:30pm and I let her know what happened and she told me I had to contact Door Dash. I was like how is it their problem? They pick up a sealed bag from you that y’all load and seal. I told her I didn’t want a refund. Last night they left food off and when I called door dash they explained that they are not allowed to open a sealed bag, they just pick it up. That makes complete sense to me. So this is the stores fault, two days in a row that don’t seem concerned in the least about making it right and definitely did jig want to take responsibility and placing blame on the door dash driver. Zero customer service.

Great service, great and hot food

So much yummy food and love how all the workers say " my pleasure" for any thing so manerly just wonderful service 😀 😊

Nuggets weren't hot at all. The texture of the nugget was weird. I went through the drive thru.

Bad customer service, the workers see you and it is as if you did not exist, I would like them to put competent and educated people

One of the best fast food chains in the wolrd. Expensive, but the friendliness and politeness of the staff make up for it.

Workers arguing at drive thru window No hello 3 orders behind me received their food while I waited They had to redo my order for some odd reason

Love there food, they have a very friendly atmosphere.

Dude in right lane so mean extremely rude!

Food always good and staff friendly and efficient.

this is the 3rd time my take home order was not correct. no resolution from Chick-Fil-A except go back to store for correct order and who want to drive back. once home. no too many smiles in the people serving the food.

Quality of the chicken has gone down drastically. The past 3 times I have visited, the chicken breast is paper thin and fried down to a crisp. A far cry from what used to be. Also, the congestion and confusion at this place is crazy!

Quality of food is substandard. Something has definitely changed in the last few months and this location and has gone downhill. Will not be back.

Heavy traffic waiting for orders but surprisingly very quick service! Karen Mayeaux Hill

This is by far one of THE BEST Chick-fil-a restaurants I have ever been to! We went through the drive thru and as usual the attendants were friendly and had great attention to detail. They got our order correct and the food was delicious. The chicken strips were not over cooked and the fountain drinks were ice cold! Other Chick-fil-A locations should take notes!!

To see the drive thru line from afar can be super intimidating (and i last visited 4 days before Christmas), but the staff was super attentive, quick, friendly, and courteous. Also, during my visit a staff member noticed someone cutting the drive thru line and addressed it. That made the customer service even better to me. Cars were circled around the building, and it was very close to their closing time. However, everyone was just as courteous and patient as if it was the beginning of their shift while not holding any car in line longer than a couple minutes. To top it off, the food was good and hot (as expected) 🙂

Always good food, BUT, this location has the worst drive-thru and rude personnel!! When busy, the drive-thru requires you to drive around the building twice, and once in the drive-thru, there is no outlet. If it's raining at the order kiosk, the water pours into your car because there is no gutter on the kiosk. Avoid it!!!

Only reason why I gave 3 stars is this place is so busy with drive thru traffic you almost can't walk in to dine in. Very busy place. I think they are remodeling their drive thru now

I ordered a Cobb salad and a bowl of soup. They did not give me my soup. I called three times and never got an answer. My husband was at a meeting so I sent him to see if he could get my aouo and they gave him tortilla soup because they were out of chicken noodle. SERIOUSLY!!! If I had wanted tortilla soup I would have ordered it.

The service was horrible. Food wasn't hot nor prepared properly. People were touching their face and touching the food without washing their hands.

Amazing as always. Good food and always "my pleasure" with anything asked. Wish it wasn't so pricey but everything seems more expensive these days.

Now really… you think this is how a $11 salad should look?? Then they say it depends on who fix’s it…. Wth

Lo recomiendo esta muy sabrosa la comida aqui.

I have never had a problem with a chick fila until today and my experience with the Seigan Lane location! I have never waiting in a drive thru line soo long at a chick fila in my life just to receive cold food! My son's chicken nuggets were hard and dries out like they have been reheated in a microwave. Definitely not fresh!

Food great but we picked up 3 market salad with chicken to go . When we got to destination, no knives and 2 salad dressing for three meals.

Drive through was wonderful! Attendants on duty were very helpful and didn't think I was rushed.

Called bc I was missing an item in my Togo order, spoke with a "director" who didn't give me her name, was told it wasn't her problem, she hung up on me and then the phone was left on busy so I wasn't able to call back after trying several times! Horrible! This Seign location is the only location I've ever had a bad experience from!!! I don't know what's going on there, but it's not great!

I went to this chick-fil-a last week and decided to dine in. I ordered two meals and was only given one order of fries. I simply went up to ask and was made out to look like a liar from a manager named Mikalah. She inferred that if I did it again I wouldn’t be served there. I don’t know if she was having a bad day but in no way was I ever rude nor did I walk but to my table and right back when I realized we were missing them. I don’t see how someone who is supposed to be a manager and represent a great business like chick fil a with such a poor and ugly attitude. I think I’ll stick to another restaurant to avoid dealing with her again.

Mikalah (the manager) sucks. extremely rude to customers and her own coworkers.

The food was good but there were a lot of eomplyees standing around doing nothing while I waited for my food.

Very good chicken sandwich and frozen coffee

It’s not too often I leave 1 star reviews but these guys earned this one. Placed order; chicken sandwich and chicken wrap with avocado dressing. We get half way down the road and noticed there was no dressing for the wrap. No problem, tried calling - no answer. I drive back and return 14 minutes later (11 minutes after closing). We pull up to the window and the absolute unprofessionalism of several employees was what I never thought I would receive from any chick-fil-a. They had acted though as they were on the streets with their gestures and rude attitudes. Poor management with a very childish staff to say the least. Needless to say, we never received what was paid for and was told by one of the staff members that they were closed as they were pooring themselves drinks, laughing and putting boxes in the window. Nice job - keep it classy chick-fil-a Siegen!! 👍

If you go to this Chic-fil-A please park and verify your order before leaving. This location constantly screws up orders.

Food is always amazing! Line moves quickly. Bianca had a bad attitude through the drive through though.

As always fast and excellent service. I went for breakfast, so to avoid the drive thru line (which is always fast) I went inside. My chicken biscuit arrived at my table 15 seconds after I sat down. You can beat that kind of speed of service when everything is correct. All of my order was correct and the correct amount of condiments were included. And as always they concluded our business with 'My Pleasure ' making me feel. Welcome and happy. Tha k you for another great service. Just drop the politics and I would eat here much more often.

Always good, employees are always kind and friendly! My favorite is their salads, others crave their chickhen its not greasy at all, bery good.

It was a good experience got breakfast there this morning and tasted really good, butter biscuit was just right!!

I worked at Ambrosia for many years and have always frequented the Siegen location and it was always so clean with great customer service. I’m not sure who is managing these days but this atmosphere is more of a Burger King than a Chick Fil A. For the last few months every time I come the bathrooms are nasty, the trash is overflowing, floors have trash on them. I have NEVER been to a Chick Fil A where this was a norm. The staff definitely is failing at the chick fil a standards!

Great service fresh food pleasant environment!!!

Dining area was a mess, tables were not clean, and trash was overflowing bins. The fries were cold and hospitality team member tossed my tray onto my table and left without a word. I had to go to the registers because half of my order was forgotten in the bagging area. Team leader was running around cleaning and trying to maintain order but her staff was reluctant and didn’t care.

I’m a regular customer at this particular restaurant and not once have I had a bad experience. It’s rare getting such excellent customer service these days, so I wanted to make sure to give a review to show my appreciation. Sending good wishes to all the workers at this location.

They gave me old fries, I ordered a cup of macaroni and cheese and that was old as well. The cup of macaroni was dirty on the outside and had dried up residue of food on it. I’m very disappointed 🤦🏽‍♀️ in this Chick-fil-A

The absolute worst Chick-fil-A I have ever been to. Extremely disorganized. Long weights and wrong food orders that were cold. Extremely disappointing and you can tell this store has a lack of leadership and needs re-organization.

Drive thru took forever. Some of the employees were out talking to each other rather than taking orders. I had five fries in my medium fry and they were lukewarm, and my sweet tea turned out to be unsweetened and not cold at all.

1st chick fil a with terrible customer service in the drive thru. The young lady didn't even look at me because she couldn't stop talking and listening to the other coworker. And she seemed to be very bothered by the fact that I wanted to order food . They shouldn't get paid $13/ hr.

The best and healthiest food in town and every town

I’ve never had a bad Chik-Fil-a experience in my life but tonight was ridiculous. They were out of 2 side items, closed the dining area early and took 20 minutes to get us through drive through. On top of that the food was poorly cooked and I was only given one sauce for two separate meals. I’m genuinely shocked.

Great customer service and food were served quickly and fresh!

It took 26 minutes from arrival to departure to get food in the Drive thru this morning and the food was still cold. I have to give my order 3 times, I spelled my name "TARA" AND THEY STILL GOT IT WRONG. Noting was "Pleasurable" about this visit

Horrible drive-through service, rude employees. It’s too early in the morning for that.

Ordered on the app then waited over 15 minutes inside for my order to be bought out. Not sure what the hold up was because it was me about 4 other people waiting for our online orders meanwhile there was one family eating at a table and maybe just a handful of cars in the drive thru line.

Extremely slow drive through. This location takes three times as long as other Chick-fil-A restaurants.

best service ever seigen lane in baton Rouge

I PAID 11 DOLLARS FOR OLD FOOD, AND MY ORDER WAS TAKE WRONG,I WILL NOT VISIT CHICK-FIL-A ON SIEGEN LANE ANYMORE...

The Siege location is horrible. I ordered on the app and still was pulled because my order wasn’t ready after sitting in the very long drive thru line. I get back to work and my order is not correct. I ordered a Cobb salad with nuggets and they gave me cut up strips. (It’s not the same). Then the salad looked thrown together.

Market salad is my go to! Spicy grilled chicken on top. People are always cheerful?

The service is fast BUT I order the same thing and can NEVER be sure if it will be accurate . Cobb salad no cheese or corn : they may omit egg one time , tomatoes next time .. never know