Chris' Coffee Service - Phone Number, Reservations, Reviews

Service fast to respond and very helpful. Joe Blowers, Service Technician

I recently bought an espresso maker from Chris' Coffee. Mark, the salesman, did a great job guiding me to the right machine. I had a coffee grinder that was at least 15 years old, so initially the espresso shots weren't coming out the way I wanted. But, after purchasing a new grinder, also recommended by Mark, I am getting better lattes than I could buy anywhere. I'm very happy!

I contacted Chris Coffee to enquire about repairs on a used machine I just purchased, that was previously bought from them. I was not expecting to receive assistance as I did not buy the machine, but they promptly responded with advice, and continued to answer a few more questions. Thanks, Joe!! Awesome people - you're in good hands with them.

Excellent customer service and knowledgeable service techs especially TIM CATALFAMO . He is very responsive and we are still working a problem w my Izzo Alex Duetto purchased from Chris's coffee. The whole experience from the initial call to the communication with Tim has been phenomenal. This is very helpful since I live in Arizona but the machine was purchased at Chris Coffee.

Amazing place to get your coffee machine fixed. Great service. Fast. Affordable. Thanks!

I recently purchased a La Spaziale Vivaldi II with them, and was having a problem with the hot water boiler so i called in to speak with somebody about it. The first person i spoke to (unfortunately did not get their name) was very nasty and rude, but after calling back and speaking with a customer service person named Dennis, he was very helpful and gave very in depth explanations to everything. He was able to help us locate the problem and sent us a part that was covered under warranty. In that case i would give customer service a 9/10, simply because you have to be careful about who you speak to. The reason for 4 stars was only because the warranty did not cover maintenance, only parts. Thankfully i had somebody in my family who was able to help me take things apart in the machine with guidance from a phone call, but if i didn’t have somebody to help me i absolutely would not have been able to on my own. Having paid a very large amount of money, i feel that maintenance should have absolutely been covered by the warranty. Be wary of this if you plan on purchasing from this company. Otherwise i had a relatively pleasant experience.

Purchased a new espresso machine — great price, terrific machine, and honest-responsive-knowledgeable people there at Chris’ behind it all. I am again impressed: for over 15 years I’ve relied on this company and the folks that are in place there.

Tim, was very knowledgeable and responsive, and Chris Coffee had all the parts in stock I needed to repair a Quick Mill 67 I purchased from them 9 years ago. I will recommend to all my friends to purchase machines from CC, because of their fantastic after-sales service.

I ordered this Eureak Atom W 75 from Chris' Coffee, it arrived and did not work properly. I was majorly bummed out, it was 4:56PM and they close at 5PM, but I called anyway. I managed to get Sam, who is an omega chad in relation to coffee grinders like the Atom 75, after going through probably 25 steps he figured out something was wrong and a wire might be tugging on the weight sensor. He was very articulate and precise with his words, he offered to take it back if I didn't want to pull out the screw driver. I wanted to grind some coffee and I'm somewhat technical so I pulled out my driver and popped a plate, a wire was indeed pulling on my weight sensor. I zip tied it and BAM, we're in business. You would think Sam would rush me off the phone, it's after hours, but no -- he says "we should run through a quick calibration since we worked on the sensor", so we calibrated it and he took my serial number to send me a part (apparently some little plastic shield was broken in shipping so the wire moved). Sam is #1, this grinder makes AWESOME coffee and Chris' Coffee is where Sam works so I guess that makes them Sigma Chad. I hope you appreciated the memes. Thanks!

Tim, just like all of the staff at Chris' Coffee, is always patient and an incredible help!

Very fast response and sent exactly what I needed.

In a nutshell, the folks at Chris' Coffee Service absolutely ROCK! I've been getting my espresso parts and accessories from Chris' Coffee Service for as long as I can remember, and the service is always top-notch. They are extremely knowledgeable and always willing to help. I just recently contacted their support about a problem I've been having with my machine and they sent me instructions on how to take the machine apart to fix the issue myself, as well as links to buy any possible replacement parts I might need. I can't say enough good things about these guys!

One word Amazing people Amazing Service Thank you

Great advice from Tim.Thanks a lot.

When my QuickMill Achille stopped working, Tim and Mark helped me troubleshoot what the problem was, quickly sent the parts to replace and even gave me detailed instructions so that I could swap the parts by myself with confidence. This is hands down the best customer service you can get for all your coffee needs.

I feel I’m a refugee from another, unnamed, New York coffee equipment company. Chris’ Coffee is great, with super tech customer service. Dennis is a wealth of knowledge and helped me troubleshoot my problem. The needed parts were quickly shipped.

Always a pleasure working with the entire team at Chris'. I'm very happy to have purchased my espresso machine there. My experience has been great from sales to purchase to service to online chats. Thank you all!

Chris' coffee technical staff quickly responded to my issue and provided me the detail to correct the issue. Extremely well trained and responsive

My Alex Duetto 2 espresso machine was making a funny noise. Dennis was super knowledgeable and isolated the problem down to the check valve. They are super accommodating, as I called several times to make sure i was doing it correct. Works great now. Great service. Thanks!!!!!!

I got an espresso machine from Chris' Coffee years ago and with all my maintenance needs they've been super helpful.

I was having a problem with my espresso maker and the team at Chris’ Coffee was incredibly patient and helpful. With their assistance I was able to replace the parts that needed to be updated and my machine works like new.

I bought two great Espresso machines from Chris Coffee and I'll never even consider buying my third from any other place. I live in Seattle, a top Coffee city (please, no Starbucks jokes...) but there is no competition here. To start with, the machines are exclusive upgraded versions of the original Italian ones, improving both quality and reliability. Second, and perhaps the most important one - the service is out of this world. I own my Alex Dueto III almost 8 years now, and it was super reliable. E61, Dual Boiler and PID means perfect shot every time! All Espresso machines are very hot, and eventually their gaskets start drying up and need maintenance. If you buy them from other places, you are on your own (or have to pay hundreds of $ to diagnose and repair, and give up the machine for many days). With Chris - I send a quick email with a photo to Tim, and within minutes I get a link to the parts I need to buy and replacement instructions. The machine stays at home, I get the parts, and 20 min later we're back in action. That is precious and probably saved me more than $1000 already. I just love Chris and Tim - if you want the best, get your machine from Chris. And if you don't believe me, just ask whoever your comparing to Chris: what happens if your machine has a problem after the warrantee is over.

Great job in handling the repair and tune-up of our espresso machine. Trying to find someone locally proved to be a challenge and for the value of the machine, it was well worth sending to Chris Coffee! Highly recommended for those who value their espresso machines. Well done!

Tim and the rest of the service team are second to none when it comes to knowledge, experience, and excellent customer support. I'm impressed by his immediate responses to my emails, his guidance in helping solve a problem with a malfunctioning espresso machine, and his recommendations all within hours of my initial inquiry. I've been a loyal customer of Chris' Coffee for over 10 years and I'm planning to continue being one for many more years to come!

I have a Quickmill QM67 that is going on 9 years old. Absolutley an amazing machne. It stays on 24/7 since I drink coffee sun up to sun down. Had an issue with the machine. Emailed support and they got back to me right away. Walked me through a diagnosis/fix. The tech Tim was amazing. No better place to get your equipment. 9 years and Chis' Coffee is still responsive.

Chris' Coffee Service: These folks are really helpful. I bought a Izzo Vivi from them a few years back and I have found them very responsive to questions I have had over the years--I guess that is customer service--par excellence. Google--this isn't a restaurant--they sell and repair coffee machines.....

The service techs have exchanged over 20 emails with me and spent a full hour on the phone to help me trouble shoot a decade old espresso machine purchase that I messed up during a self service. That level of customer service is unheard of. I wouldn't think of using another specialty coffee business when Chris' gives this level of support

excellent work with customer service, Tim Catalfamo did a great job!!!

even a decade after the purchase the customer service was quick and got it right the first time

I've been a client of this shop for quite a few years now and would like to express my sincere gratitude and appreciation for their service, their client oriented attitude, and the great stuff they sell. Special thanks to Tim Catalfamo who has been extremely useful in helping me to fix my coffee machine issues a number of times.

I purchased my machine about a year and a half ago from Chris’, and have had it serviced multiple times since. The team is fantastic - super responsive and knowledgeable, and the turnaround time on repairs is always great. Joe, Tim, and any others I’ve interacted with have been awesome. Chris’ is always the first place I check if I’m getting any new equipment. Highly recommend!!

Chris' Coffee provides absolutely the best service of any company I have dealt with in this sector. They continue to provide advice, service tips, parts, and attention to problems long after they have sold you a product. Five Stars all around.

The service department was patient and helped me diagnose and solve an issue with an '09 Quick Mill Anita. It took a few days of emails and pictures to find a resolution and Tim always practiced patience and timeliness with his responses. The failed part was not expensive and was shipped quickly. I'll share that while I was working with Tim to fix my Anita, I purchased a Breville Barista Pro and promptly returned it. While the Breville Barista Pro (BBP) served a competent (and quick) espresso, the experience also felt clinical and cheap. Frankly, I hated the BBP in comparison to the experience the Anita provided. Thank you, Tim, for helping to resurrect and old machine, giving me the confidence to continue servicing it, and teaching me some new skills.

Amazing service level. Team really went above and beyond to try to help me get my machine back up and running.

The support team identified the source of the problem, shipped a replacement part on warranty and have me directions on how to do change it the defective part. Wonderful throughout!

The tech support, specifically from Tim, was above and beyond. He quickly identified the issue with my machine over the phone and sent me an email detailing how to fix the problem. I'm very impressed with their service.

Amazing and consistent technical & service support

I purchased my first espresso maker from Chris's Coffee and needed some handholding getting started. Tim was great at answering all my questions and responded same day. Customer service is excellent.

I recently purchased the Lelit Mara X and the Eureka Mignon Zero online from this place and I would like to just say thank you. Mackenzie Halse was helping me through the process and I really appreciate her taking the time out of her busy schedule to talk to me about the machine and help me with the ordering process. Most other companies would not have been that helpful. The customer service is truly top tier from start to finish. Shipping was fast, the boxes were in great shape and I received a note saying the machine was tested before being sent out which I think is awesome. Thanks for everything!

I have a background in customer service and I feel I'm a bit critical of each company I come in contact with. That said, I purchased an espresso machine from Chris' Coffee Service around 9/10pm (PST) and sent an email shortly after regarding shipping. I woke up to an email that was friendly and helpful. You do not find prompt + good customer service anymore. Anyways, super excited to have ordered from this company and will be purchasing anything else from them. Shoutout to Mark B!

Great prices, fast shipping and great customer service! Chris' coffee is the best!

So far I’ve only had the experience of working with the service department. I must say that Tim in service has bent over backwards to help a customer on the other side of the country. Very impressed!

Really great products and support. Can't ask for more!!!!

Tim responded super fast to my questions about servicing my espresso machine. Replacement parts got here next day and work great. Recommend!

The best test of a business is when something goes wrong. I just received a damaged home espresso machine and Tim and Mark at Chris' Coffee service could not have handled a difficult situation any better! They professionally worked with me to fix the situation quickly. Full marks all around!

I have bought 6 single and dual boiler espresso machines over the past 20 years. These machines require you to do your own maintenance and repair. Despite having no knowledge of plumbing, electric, or how an espresso machine works, their tech support team—particularly Joe, Tim and Roger—have always given me clear and patient instructions whenever I’ve had an issue, complete with images and videos when necessary. Chris’ Coffee has also always offered great prices and on the very rare occasion that I’ve had a faulty part, they have always sent me a free replacement immediately. Just a great firm. I would not consider buying an espresso machine from anyone else in the US.

I've used the repair service at Chris's for several of my espresso machines over the years: the technicians are top-notch, and know what they are doing.

Great coffee, great distributor and a family business.

Such great service after the sale. They have kept me drinking outstanding coffee for years.

I bought a machine from them about 8 years ago and to this day I can message their techs and get responses and assistance if I ever have issues with it. They also sell the replacement parts for wear items. Would highly recommend them!

I had bought an espresso machine private sale and was cleaning out the steam wand. I noticed a bit of black coming out of the hose. I reached out to customer service as a long shot and Tim helped troubleshoot and provide instructions to clean it out. Super helpful! After this interaction, I would buy from them in the future should I need parts. Thanks Tim!

I purchased a QuickMill Anita Evo Espresso machine from Chris Coffee way back in January 2020. From day one they treated me great.. I picked up the machine in person and got to meet the whole family. Fast forward to March 2024 and My water tank cracked ... One phone call they had part # for me and I was able to place my order that day before 1:00 pm and make next day shipping deadline . So my machine was only down one day.. I can't say enough good things about the whole team at Chris Coffee .. To get real service with real people who want to help you... Thank's Again Chris Coffee Great job Ken

Tim in customer support was knowledgeable, clear and very helpful in getting my machine back operating. Second to none service.

I purchased a Quick Mill 0820 for home use & couldn't be more pleased! Chris' Coffee delivered top-notch customer service throughout the transaction. They answered ALL my questions right away, via email. I highly recommend doing business with Chris' Coffee!

Mark and the team at Chris' Coffee are exception. Great product knowledge, incredible patience with all of my questions, and continued engagement beyond the point of sale. Made buying a pleasure and would recommend them for all things coffee

What a great help with my low brew pressure - but its still an ongoing issue.

Great customer service! Got me a replacement part extremely fast!

great customer service! I will definitely be purchasing from them again!

Amazingly quick response. Extremely professional and helpful. A++!

I bought my Anita Quick Mill espresso machine from Chris' Coffee 13 years ago. I recently contacted their service department with an issue. They were fantastic! After asking me several questions they were able to diagnose the problem, helped me order the part and talked me through how to repair it myself. My machine is back up and running. I can't say enough great things about their service department and the quality of the machines they offer for sale.

After four years of daily, multiple cappuccinos, my Silvano Evo started having a problem with steam appearing in the water reservoir. With Tim's support and photos I was able to determine that the problem was a sticky valve requiring a valve replacement. Tim sent me the step by step photo instructions on how to replace it but it was more than my skills could tackle. I sent the machine (NJ>NY) via UPS on a Monday and it was received back that Friday. The repair was very reasonably priced, and the machine came back looking brand new. I'm not one easily impressed but the service experience was outstanding. Tip: save all your shipping boxes from when you purchase your machine!

My experience was with the parts and service for my QM67 Espresso machine. Good people. Great advice, instructions, product support./ The right parts at the right prices delivered quickly. A+ thank you

I bought an espresso machine and grinder from them and received over the phone and email service advice long after warranty expired. I live on the other coast but would pay a little more if necessary to buy from this company You cannot do better

Worked with Tim C. For a quick issue w/ my Lelit Mara X V2 and opened a support ticket. Amazing response time, treated me well (I know how aggravating customer service can be sometimes!), and was quick to get a resolution. Thanks Tim and Chris’ Coffee

Possibly the most timely and friction free customer support I’ve ever received. Thanks Tim!

This is where to purchase an espresso machine. Customer service has helped me maintain my brilliant Alexia for decades. So thankful for the people at Chris Coffee !

They don't serve food as far as I know. The sell coffee and coffee and espresso machines as well as fixing them.

Lelit Bianca…. Espresso machine… Easily fixed a problem i had with preinfusion on a machine that i bought from them, fixed remotely…. No idea why i would rate food and atmosphere, but giving them 5’s on that anyway….

I had bought a couple parts based on a troubleshooting video on the web, needless to say it wasn't the issue. E-mailng with Tim @ Cris' Coffee and he led me down the right path to find the problem which was a blockage. Very responsive! The parts will be kept since this is a 10 yo machine and can be a issue. Next time I contact them first if the issue doesn't present as obvious. Thanks! Shipping and delivery were good especially considering I'm out there on a farm :)

I mistakenly entered advanced settings for my QM 67 machine that I just bought and I was having a hard time figuring the settings out from the manual. I contacted Chris coffee and Tim from the service department helped me get things straightened out. Thank you

Both the support and online chat service teams are responsive and thorough and they are my Go-To when my espresso maker needs attention

Mark Bagnoli and the team were a pleasure to deal with

Great attentive communication. Tim is knowledgeable and helped me work through all my issues!

Chris Coffee is by far one of the best companies I’ve worked with over the years (25+). It’s hard to think back and find a company that was good years ago, and continues to improve. From parts availability, competitive pricing, fast shipping and most importantly their customer support. The same people have been working with Chris Coffee for years – love the family run company. I’m always more than thankful when I get a live person when I call who is always helpful and gets me over to the service department. Tim Catalfamo most recently helped me out with my Quickmill Anita – he’s helped me out over the years with unbelievable assistance. Walks me through replacing parts. Their online chat is always easy to work with as well. Nothing but praise for Chris Coffee, as I look forward to dealing with them for many years to come. Thank you !

Coffee is important for us and Chris' Coffee, in particular with Mark Bagnoli's customer service made it not only possible but also one of the best shopping experience I've had in recent years. You would normally expect decent customer service for throwing $3k+ on an espresso machine and grinder combo, but Mark went above and beyond to make sure I have the best experience possible. I was well taken care of from placing the order with a decent holiday promotion, (literally) immediate shipping, post-sale customer service, Q&A through email, Mark checking out videos of me operating the new Lelit, and working with the support team and the baristas at Chris' to fine tune my setup and technique with their expertise. I even printed out their emails as my operation guide. They truly want my espresso to taste good as if they are making their own at home. Overall as we live in a world full of Amazon style tech-driven shopping, this level of customer service from Chris' reminds of the importance of communication, and the level of dedication to customers. Kudos to the entire team, especially Mark!

Tim was a big help in diagnosing my electrical problem

These guys have mastered the lost art of customer service. They clearly love what they do and are so helpful, friendly, and knowledgeable. They have an amazing selection of machines and accessories and will help you get what is best for you. Mark was a pleasure to work with and spent so much time with us to make sure that we got the right machine and knew how to use it. You just don’t get this kind of treatment anymore, anywhere. I would not look anywhere else if you are in the market for a beautiful espresso machine!

I've enjoyed many Chris' Coffee coffee products over the years. All have been delicious, but their flavored roasts are unmatched! They also offer great service -- you can tell the owners are passionate about their craft and that their employees are happy to work there.

I am so impressed by and thankful for Tim Catalfamo's knowledge, patience, and courtesy in helping me resolve repair and maintenance issues involving my Quick Mill Achille espresso machine. He and Roger D'Amico provide more than ample reason to do business with Chris' Coffee when investing considerable money in a commercial grade espresso machine: Some day you may need professional assistance after expiration of your equipment warranty. Indeed, even the young lady who answers the phone is a treat. Their coffee is great too.

Chris Coffee has excellent sales and support team. All of my experiences have been positive whenever I've needed advice or assistance. Shout out to Mark and Tim!

Chris coffee is the best in the coffee business! I haven't found better! Believe you me I've done business with many others but they are by far the best in the industry in USA!!!

Chris Coffee has the BEST Customer Service on the planet - ALWAYS helpful and know their products inside & out.

Didn't get any food there, but the service department is absolutely the best. At least for the last 15 years....

The technical service at this company is over-the-top good. The home espresso machine I purchased from them >2 years ago failed suddenly one morning. I took it apart to troubleshoot the problem, and confirmed over the phone with technical service (Tim) that it was the steam boiler tripping the GFI. OK, I need a new steam boiler, but dang, come to find out the 2-year warranty had expired two weeks earlier. No problem, Tim said, we'll send you a new one free of charge ($260 value) anyway. And then two more calls to help me complete the installation properly. Now THAT's customer service. And the reason I will continue as a customer going forward.

I called to troubleshoot my grinder that wasn't working. Both people I spoke with were short, condescending, and unfriendly. I hope I ordered the correct part so I don't have to call back.

Chris' is the best. Tim in the service dept is awesome - he has helped me repeatedly fix my Andreja over the years. He is very knowledgeable and a really nice guy!

Chris' Coffee Service is very professional and helpful, I would recommend them to anyone for their coffee needs!

Very happy with customer service.

Excellent company. Fast and friendly service. Highly recommended.A++++++++++++++++++++++++++++

Chris's Coffee provides outstanding support and parts for their machines.

Tim, Assistant Service Mgr at Chris' Coffee, always answers any tech support questions promptly and provides excellent guidance as well...absolutely great service!

This is hands down the best source for a Prosumer grade coffee machine. What distinguishes them from ALL others is the post-purchase support. My Lelit Bianca started to loose steam after 3 years and out of all the service providers listed on Lelit’s site, Chris’ was the only one who knew how to diagnose and had the needed parts to repair. Their assistant service manager Tim C, took the time to go through several photos of the boiler to help me figure out which parts I needed. He even ordered a part they didn’t have in stock for me and sent me the invoice. In contrast, others authorized by Lelit either said they only provide support during the warranty period, another one (1st Line) sent me a vague video on what could be the issue then stopped responding, and some didn’t respond at all! Those machines are great but they are sophisticated and operate at high temperatures. They will need some maintenance and repairs sooner or later, and you need a source that’s there for you when that happens. I can tell you from experience, Chris’ is the only one in the US who’ll be there when you need them.

I love the Vivaldi II espresso machine I bought from Chris Coffee in January of 2014. It’s had only 2 minor problems which I was easily able to fix myself with some guidance from their customer support. In the first instance several years ago, on my first phone call I reached Sam the senior technician who stayed on the phone with me for 20 minutes while I followed his directions to remove the accessory timer that was causing the problem. This week, Tim was very prompt in responding to my emails and gave me instructions to make the adjustments which fixed my problem. With other purchases the customer support has been excellent.

Chris Coffee is amazing! I have owned my Quickmill Vetrano 2B Evo for about five years and have had a few issues that required repair. The Chris Coffee support team is extremely responsive and makes repairing the machine on my own very easy. They respond to every question quickly and always provide thorough details, pictures, and documentation to make the repairs as easy as possible. They also carry all the parts necessary and ship very quickly. Chris Coffee is my go-to vendor for all things espresso. Joe Blowers has been on their customer support team a very long time and is amazing!

Excellent machines, outstanding customer service. When my espresso machine arrived damaged, Mark was very attentive to replacing the item immediately. His timely communication put me at ease and the process was smooth and speedy. I chose Chris’ Coffee because of their good reviews for customer service and they lived up to their excellent reputation!

I have dealt with Chris Coffee for 18 years now. Firstly when I had a coffee business and now after I sold my business but still enjoy a good espresso at home. Their customer service is just outstanding. They answer your questions promptly and are patient with your questions and concerns. There are few businesses like this anymore.

I found Chris' Coffee through a home barista friend who assured me their customer support was the best. As a novice to home espresso brewing myself, I could not be happier about my decision to go with Chris' Coffee. Communication with the team was excellent. I was guided with patience and expertise through the selection of machines, grinders, and accessories. All my questions, both the sharp and the stupid, were answered thoughtfully, and I emerged from the sales process with the perfect setup for what I was looking for. Technical Support at Chris' Coffee is just as excellent. When I needed to replace a small everyday wear and tear part, it arrived in no time, along with an expert diagnosis of of what had caused the part to fail and a thorough, patient, and kind tutorial on performing some basic preventative maintenance, at the prospect of which I was initially intimidated - I am not a very handy guy - but upon completion left me satisfied and, I confess, kind of proud. Thank you Joe B! So please let me reprise my friend's recommendation. if you're looking to get into home espresso and want to take your mornings to a whole new level, you gotta go with the team from Chris' Coffee.They'll take you there!

This place is a coffee nerd's paradise with a mouth-watering assortment of equipment and top-quality customer service; they want you to be happy - I'm very happy. They have a good tech service department as well that will help you keep your machine in top shape for years and years.

Amazing service from Chris' Coffee again! Thank you!

Tim is very knowledgeable and resolves issues quickly.