Starbucks in Laurel - Phone Number, Reservations, Reviews

I was going to eat and work inside, but the music was so loud I couldn’t imagine staying more than a few minutes. Got a drink at the drive thru instead, likely won’t return to this location. Find a free decibel meter app, and set music volume so when the place is empty, it registers around 50 - 60dB. It’s a coffee shop, not a bar on Saturday night. Otherwise, from what I could tell, it was very clean inside and out. The drive thru was great and the staff was very nice. The coffee, btw, was excellent thank you.

Compare where I order to what I get what Starbucks offers on the picture is nothing to what you get in real life false advertisement. Stop at my local Starbucks first they make it wrong and then the guys went to re make it and this is what I finally get . Definitely they should do a better job compared to what they offers in pictures and in the app . This drinks don’t taste good at all .!

It's a nice Starbucks. Staff is friendly and Professional.

If you are in a hurry, DONT come here!!! Drive-through takes forever you will be stock in there for 15 minutes every time

If you like spending 27 minutes in line for a coffee at noon on a Sunday. This Starbucks is the one for you.

Slowest drive through ever! Spent more than 15 mins for one drink and it wasn’t rush hour.

Need more employees, it doesn’t take 10-15 mins to make a coffee…….it had to be said

I would like to give a BIG S/O! To Hilma!!! The young lady @ the drive threw windows. She was so delightful! Professional & friendly! Her service was OUTSTANDING! Today. I will gladly return to this Starbucks the next time I'm in the area!!! 🤩👍🏻🙏🏾 she deserves a pay raise.

when I drove up I noticed a line in the drive thru so a decided to walking in not seeing to Many people inside. I went in Yes no line! 3 employees i stood waiting at the counter...after waiting about 5 min my order is taken this time I just ordered a simple caramel ribbon and pastries. what I got was more of a caramel drink with 60% was caramel the other was whipped cream... I'm so pissed I don't have time do overs OMG GET IT RIGHT!!!

One of the slowest Starbucks . Writing this as I have been in the line for almost 30 minutes and has not moved! Always somone new working and they are not trained well Causing delay and long wait times ! Would rather drive the extra 5 miles to another Starbucks up the street. Do not use there drive through !

I really don’t want to give a star review but this is not first time that they don’t make orders correctly. I wanted to try spicy pineapple lemonade and it wasn’t spicy at all. It turned out just regular flavor . I couldn’t let them remake because I shared it to three people and I was last person to know it was wrong make. I think they didn’t put chili powder (sth like that to get a spicy flavor). Such a waste time to write this review. This location really need to improve.

Went through the drive-thru for a mobile order that took 10 minutes for two cars to get my order.

Thank you SO much KABBA! yet another amazing encounter with a child of God. SO sweet, absolutely love this Starbucks and its incredible ambience. So much love you can taste it in the way they make their drinks.

They never seem to have their act together at this Starbucks. Always a wait, often out of ingredients.

They make horrible drinks even after requesting a redo

Bad experience lately this Starbucks location is getting worse I usually go on the drive thru but today I went inside thinking it was going to be faster service due to me waiting in line before for 30 min to get my orders and this time was worse than others I had to ask for a refund because I waiting longer and I do not recommended it anymore I will probably have to go to another location for a better service and employees taking their time needs more employees

Starbucks changed the Chi tea recipe NOT GOOD!!!! 😡 Now I'm drinking hot co co from 7-11 which is pretty good if u add vanilla creamer 🥰

The WORST Starbucks in the DMV. Waited for 7mins before my order was even taken in the drive thru. This has happen on more then 1 occasion. Only to then get the wrong drink once finally getting to the window after another 10mins wait. They always run out of Tea and Mocha along with other standard items. 🙄 Just Ridiculous.

beautifully renovated modern space, lots of light and seats. the staff seemed overwhelmed though and took a full 5 mins to even acknowledge me far less take my order, which they messed up. given they were busy, just acknowledging me would’ve sufficed. will probably try another time to see if it’s consistent or a one of.

Terrible customer service. Me and a second car were sitting at the drive through for about 5 minutes straight. Speaking to the speaker and never got a response. We pull up to the window and they acted like we appeared out of thin air. Then she said I have to pull back around to the drive through if I wanna place an order.

I'm actually shocked that I just ordered a $6 drink in the drive thru and was refused a stopper for the top. I am told the manager said they aren't permitted to give out a stopper to cars in the drive thru and stoppers are only for delivery drivers. So you can take $6 from me for coffee but you draw the line at the green plastic stick to help me not spill my coffee?? Never will I go to this Starbucks again. I have never heard that before.

This is the slowest Starbucks I've ever been to. 20 mins to fill an order of one coffee.

Terrible customer service. Every time I come here they never have the gift card holders for the gift card. I just went in there Saturday January 19th at 6:35pm. It’s only one worker and she seemed like she’s ready to go and didn’t even seem to even ask can she help me. I had o say to her, “do you’ll have any gift card holders and she quickly replied NO shaking her head. Didn’t even ask me if I need anything else. I won’t be coming here anymore. A waste and gas and time every time.

Ordered a No Foam latte. Drink had about 1.5 to 2 inches of foam. Drinks are too expensive to pay for "air". 🤬

Stopped in for hot chocolate with whipped cream. 😋

It's a decent Starbucks. Not the best, but they're always at least somewhat friendly and the atmosphere is cozy. They never have any sandwiches or protein boxes, but that's not a big deal. My drinks are always right and ready fairly quickly.

20m wait to get nitro cold brew? The hell? Absolute chaos behind the counter.

Drive thru takes 20 minutes or longer. So slow. Worse than McDonald’s drive thru

I went through the drive thru 5 minutes to closing time. They didn't have any pastries left which was fine just grateful to have our drink made. But unfortunately it was made wrong. As soon as I left the window I tasted and realized it was wrong. I literally circled back to the window. There was a guy who didn't take our order and he didn't open the window. He just shook his head and said we're closed. I held up my drink to indicate we already ordered. He just shook his head, said were closed. I wasn't about to leave after paying for a drink I couldn't ingest because it had sugar in it. After honking, it seemed his colleague convinced him to open the window. He repeated they were closed and there was nothing they could do for me even before hearing my complaint. I told him my drink was wrong and if he couldn't remake it I wanted a refund. He said he couldn't do that either because the system was shut down. Which is a lie. At the least I could have gotten a preloaded gift card or an apology. With attitude, he said come back tomorrow for a refund. I told him I was driving back home to NC and wouldn't be able to come back for a refund. He actually said to get a refund in North Carolina and go have a blessed day! This is the worst service I have ever had. No stars.

Expect to wait 25 minutes to receive your drink or food. Different gravity and time exist in this store. I needed to edit. It’s actually 40 minutes.

This Starbucks takes FOREVER no reason why I should be in line for 15mins for one drink smh I’ll stick with the Starbucks on Rte 198

Friendly people. They never disappoint.

This Starbucks has consistently been the slowest Starbucks I have ever been to. Right now, there are 15 cars in the drive thru. We counted them, while standing in line to order. There are at least 10 more people inside, waiting on their drinks to be made. Management: what are you doing to fix this problem?

Love this place! Drinks are always good and they are all always working non stop! Like the new style of this star bucks.

Drinks often come 3/4 full. Drinks come messed up (all I get is a basic shaken espresso). Customer service is lackluster, they’ll ignore you inside. The line is always super long and they are really slow. I will say some of the baristas are really nice but most of them are unpleasant and unhelpful and they don’t know how to make basic drinks. I won’t come here anymore.

Been here 3 times and each time I end up waiting at least 10 minutes for my mobile order. This time, I was as beginning to lose my patience as it had been 20 minutes since I placed my order, and I had been waiting 10 minutes for my food order. I told an employee there that I had been waiting 10 minutes and she said “There were many orders in front of you.” I told her I ordered 20 minutes ago and this was not the first time I’ve had this problem at this location and she just says “Ok” and walks away. She was kind of rude. When she said there were other orders in front of mine, this was simply not true. My drink order was ready when I got there, nobody bothered to even see what else I was waiting for till I’d been there for several minutes. I was watching closely, since I wanted to get my stuff and leave. Nobody was making any food orders at all. I did see this manager woman walking around behind a bit. This location is very poorly managed.

Worst Starbucks! Customer service is so bad you can’t even ask anyone a question! I got a venti shaken expresso it was half way full and I asked to add more and now I got a full cup with only ice

I waited inside the store for 1 hour for a mobile order that was placed 10 prior my arrival. This is why I go to Dunkin. I spent 25.00 on my order to wait an hour for my stuff is insane.

Drive thru is extremely slow at any given moment. Not sure where the hold up is. Order is correct and there has never been an error. I am typing this review in the drive thru. I have currently been waiting 18 minutes for a pickup of a mobile order. This is unacceptable

The most passive aggressive service delivery I have experienced. The No welcome when you walk in, drive through- apologies seem fake and tart to tell you at 6:58 in the morning that they do not have protein boxes. Waited 3 minutes at the order station outside without a word or welcome. They need a manager to drive the outstanding service like other stores. This covers my 3 visits to the store.

waited twenty minutes in line for them to make me a white chocolate mocha (hot) when i asked for a iced white chocolate mocha. they offered me no apology, didnt tell me how long it would take to remake and seemed irritated that i asked for a refund. people don’t have 30 minutes to wait for coffee, if you made it right the first time that wouldnt happen. also gave me the coldest cheese danish ive ever had and when i pulled up to the window he took 5 minutes before he even acknowledged me. safe to say i’ll never come to this location again.

Gave me an expired tasting strawberry lemonade fresher. The strawberry infusions tasted weird and funny. Made my stomach hurt really bad. Really considering due to me being pregnant!

Slowest Starbucks IN America. Literally will sit for a half hour with a line of 4-5 cars. Employees are 100% incompetent

Definitely one of the worst Starbucks out there. Not only did they manage get my order wrong with literally no one in line but me, but there were flies inside where the pastries are kept. I would not recommend going there.

Service was slow, I stood on line for a good moment before anyone acknowledged my presence. I ordered a Chai latte and a pumpkin scone, and was given a blueberry scone. I went back to resolve the issue and waited for another five minutes to be acknowledged. I ended up walking out frustrated, they obviously did not care about the dine in customers! The focus of this location is on drive thru orders only.

The lady never gave us the cookie that I ordered, plus my husband ordered a hot coffee, and we clearly said hot, and she ended up giving us an ice coffee in addition the table were they made the order was dirty I meat the cables in front of us seems never been cleaned, disgusting. I would never return to this establishment.

Ordered inside, simple med latte with wipe, 25 minutes later...asked what's up...then the guy who took the order found the print out. Bummer

This has been the worst Starbucks I've ever been to. I waited in the lobby for 30 minutes for my drink. At first, I just simply attributed the waiting time due to them being busy, but after a while I decided to ask if my drink order was anywhere in their sight...I ordered at the register and apparently my order was nowhere to be found. The guy did the drink right away but couldn't even acknowledge their mistake by apologizing or say something about it, he just gave me my drink like they didn't make me wait for 30 minutes because of their incompetence. This place lacks professionalism and customer service, I recommend y'all to go to the Starbucks at Capitol Plaza by Walmart. the atmosphere is great, and the employees are the best

The drive through line is HORRIBLE! This location has REALLY went down The staff is unorganized and needs to be trained on working times for the drive through line. The person at the drive through speaker said “give me a moment” but took 15 minutes. Never again.

I placed a mobile order specifically so I wouldn’t have to wait however it wasn’t ready until 15 mins after I got there. Like others have stated, I should have used the drive thru because those people were actually getting served. The location was so busy an employee just locked the front door so as I’m waiting for my drink there were people banging on the front door.

The drink quality is okay, but the whole store STINKS. You walk in and are hit with an overwhelming smell of sour milk. It's like this all the time, not just a one off event.

I waited 30 minutes for a mobile order you're better off ordering through the drive through cause they will prioritize all those drinks

The employees definitely need training in attention to detail. I waited 15mins for a drink that had been made via mobile order and placed on the drive through orders counter erroneously. It wasn’t until I finally got someone’s attention and inquired if that was my drink sitting there being overlooked that the error was caught. As I was leaving, another customer was identifying her drink that had also been placed in the same location erroneously.

Closest Starbucks but the worst. Always long lines. Placed online pick up it was ready 10 minutes past promise time

incredibly understaffed. baristas have lackadaisical attitude. long waits are the norm here not the exception. waited patiently however they prioritized the customers that complained and two people who had ordered after me received their drinks before me due to their complaints.

Waited in line for 15 minutes and didn’t move. Never even moved close enough to order.

Probably the loudest Starbucks I've been in. From the music and the acoustics of the building itself. Staff can't hear, it's a really busy location too.

The barista or baristo idk...that made my espresso Frappuccino deserves recognition. A lot of times this drink isn't made correctly at other statbucks and a person with a black apron usually has to make it. But today, whoever is working at that Laurel store across from the dollar tree, thank you! Usually, I get this drink. Blended with extra ice because I also get a few pumps of toffee nut syrup, and I don't want it to be watery. This person understood the assignment because before when I put extra ice. I have huge ice chips like a slushy from sonics. Not today it was blended correctly. It was a thick frappuccino, not with the ice separated from the liquid, where you have to keep stirring to mix it correctly before drinking. Thanks again to store 9636 in laurel, Baltimore Ave.

I have to wait for 10 minutes and it was no busy at all

I've tried giving this place multiple chances but there is always a long wait when I make an order. I've had drinks come back incorrect multiple times. I think I'm giving up on this spot

Mobile orders always wrong!! Never coming back

I try to avoid this Starbucks at all cost and I live behind it! There’s ALWAYS a wait at this Starbucks , today was the final straw for me. I ordered at 12:20 left at 1:00 with no drink ….. what was the reason? “ well mobile cafe and drive through orders come out this printer so we do them in order as they’re ordered …… meanwhile 30 people stand in the lobby & the drive through continues to move and get drinks as they order. I had to call corporate and complain because it’s getting ridiculous.

I only come here because they are open late WHEN they are actually open. They close/open whenever they want to & w/o fail there is always some thing wrong with my order & I GO inside I don't do the drive through or order ahead anymore because there were too many issues I don't know about the service every one else is getting but I always get the staff with the attitudes that are outrageous. I lower the amount of syrup I put in my drunks to stay w/ in my diet & apprently that is the straw that breaks the camels back. Long/short there are better locations to go to

I never write reviews but I just had an employee close the door on me with her foot and say “lobby is closed” with no further explanation and walk away. I looked in and it’s clearly not closed as there people sitting at the tables and kids running around.

It gets very business, so you may have to wait, but the employees were nice.

Going downhill and fast. Third time in a row I’ve been waiting 25+ minutes after their estimated pickup time for an order. Over fifteen other people are waiting and zero progress on any of our orders. Plenty of staff here so it must be the training.

Mobile order....easy in and easy out....ready 3 minutes early 😊

Slow, slow....slow!!! Trust me I understand that Starbucks can get very busy and it can be a task to wait on everyone but EVERY SINGLE DAY??!?! THERE NEEDS TO BE SOME TYPE OF TRAINING CLASS OR SOMETHING. ALSO THE ATTITUDES WITH SOME....THIS STARBUCKS COMES OF AS A DRAG.

Coffee was fine when they managed to get it right. The first person took my order as one ice coffee instead of two. The second person looked up my order and still got it wrong. The same second person offered to remake my drink and made me an entirely different drink. Fourth attempt got it right but got an extremely impatient and unfriendly attitude. He also threw out what remained of the first coffee for my fiancé when she wasn’t done with it in a fit of anger. Would recommend you go elsewhere if you want faster and better service. Otherwise food and coffee is fine if they manage to get it right.

I give an overall rating of 2 stars, food gets 4 stars, while service and atmosphere gets 2 stars. Once upon a time, Starbucks employees asked for the names of customers, especially those who were regulars, and created a very welcoming atmosphere. This has not been my experience, but I did not hold it against them. I was also very grateful that I had a place to regularly study, which contributed to my exam passing success. There were some days where the music playlist is great and the atmosphere is welcoming. Unfortunately, I no longer feel welcomed at this Starbucks when a specific manager is on duty, which negatively impacts my ability to study well. There are certain days when the manager is very eager to close Starbucks as soon as possible. As part of good customer service, lights should not be turned off while the store is still open and customers are still inside. Recurring closing announcements is also unnecessary, especially when employees recognize regular customers. It can be very disruptive and does not provide a welcoming environment. I respect Starbucks closing hours and have never overstayed past the closing time.

They always make drinks to a tee no matter how busy they are! I always get a caramel frap always bussin

The employees are rude, point blank and it's not new if you see current and past reviews. Mobile orders never fulfilled, told they would be ready in x amount of mins and is never ready. Long lines both in store and out when half the items are sold out. Employees telling you your order doesn't exist when you've been ordering the same drink for years. Train your employees right on not only customer service which is the field they are in BUT YOUR COMPLETE MENU! Owner/manager of store does not do anything to rectify these issues other than to go to the website and fill out repetitive information. Do yourself a favor, go to Harris Teeter if they're open or make the drive to Burtonsville, whom are not only consistent, they are kind.

Always hot, fresh and delicious.

Inconsistent delivery of service, one operator is friendly while others are not.

The purpose of ordering in advance is to be a ble to just walk up and receive the items. It defeats the purpose if us ad a customer still must go thru the drive thru to receive the item. This location is a complete inconvenience

I waited and waited for my order at 8:19 am my order would be ready via mobile app. I walk in and stand around waiting to be told I ordered to the wrong store by Kabaab [sp}. He was not friendly at all, said check where I ordered my coffee to well it was this location in fact - then my cup magically appeared. It was the poor customer service for me , I'm spending $5-7 dollars on coffee - you should open your eyes and do your job! What a way to start the day.... avoid this location he is lazy!

Pleasant staff. Clean seating with tables. Nicely laid out.

We come here very often for coffee or tea and to study. The staff is high energy and happy to help but the cafe is always dirty. Either the table or the pickup area is always dirty. We often have to wipe down our own area before we sit. However, the big tables make it great for studying with multiple people and if you are wanting to spread out.

I waited in the drive thru line for over 20 minutes because the speaker box wasn’t working so I decided to go inside and order. I went inside and waited another 20-25 minutes. I’m not sure if they were having system issues as the wait was ridiculous and their customer service was terrible per usual.

This will be my last time coming here. The wait is too long every time I come here in the last 3 months. I used to come here for years. Although I make the mobile order 30 mins in advance, I still have to wait 15 mins more and still not get the drink. When I asked them, they just asked what’s the name and not sure where is my drink. They don’t even say sorry or anything. I ended leaving without my drink since I’m late for my appointment . Terrible services. The people who ordered through drive-thru and at-the-counter even get their drink before me while I am already in the shop and waiting for my mobile order which was made 30 mins ago. It seems like they try to make the orders which take short time to do first after drive thru in stead of at the time of order. Not only me but also my friends living nearby and used to come there get the same horrible experience.

After waiting 20 minutes for my order to be prepared, my name is called by the male employee with dreads and I am told that they did not make cold brew today, makes no sense as to how they even allowed for the order to be processed when they knew they were out of it, and why it took 20 minutes for a freaking employee to notice and say something, after wasting all of that time I’m rewarded with a refund that doesn’t even process to your debit card. It gives you stars inside of a app. I don’t want to buy your coffee if your service will continually decline, ever since you combined the two stores, and made the one inside of the shopping center with Best Buy, the service has gone down drastically. The absolute worst place ever.

DO NOT PLACE YOUR ORDER AHEAD FOR IN STORE PICK UP. I’ve had 2 instances this week along where I placed orders between 9am and 9:05am and did not get them until after 9:30am. If you are in a time crunch, you have better chances getting your drink quickly in the drive thru. I will only be doing drive thru orders from here on out.

There were a lot of flies in this Starbucks. Seems like they leave the food in the display case all the time and this promotes flies. They also messed up our drinks.

The staff today was amazing and greeted me with a warm welcome and coworkers are working together with no drama the atmosphere is awesome and the people who are socializing and meeting up at this STARBUCKS are enjoying themselves also very clean in here etc.

I do not typically leave reviews. I have never had a bad experience at this Starbucks for what it's worth. The team is consistently fast and courteous at the drive-thru. However that isn't the point of this review. I want to take a minute to share that every time I pull up to any drive-thru, whether it be Starbucks or whatever, I want to see Walter standing there. Actually, anytime I am buying anything, I wish I was dealing with Walter. Sure Walter has great customer service skills, but he also has an incredible energy. I know Walter and I have only exchanged a few words, such as "do you want a straw," but he shares a presence or an energy--something intangible. I think I am more energized by Walter than by drinking the coffee. I don't get Starbucks everyday, when I do I usually remember Walter may be at this drive-thru. It just makes my day better. The reader of this review may find it a bit strange. I get it. You have to experience Walter for yourself to understand. I'm sure others out there have had the Walter experience and could share too. Hopefully this review leads to only positivity for Walter and the rest of the hardworking team at the Starbucks. Though it is unclear to me how that may manifest, that is my intention in writing this review.

I'm not really a Starbucks kinda guy.......but not bad

I ordered Grande brown sugar oatmeal shaken espresso the drink like water no espresso on it By drive through

I've edited my review of this place, because each time I have been here the drinks have been a hit or miss... I've been here constantly and occasionally the drinks tasted watered down which is why I had stopped coming here until today. The store further down on route 1 towards collage park was closed down so I wanted to give this place another chance. I didn't mind the fact that they were all out of the pumpkin drinks and decided to get my usual a Caramel Macchiato, but I guess due to the shortage of supply they are skimming on customers by watering down their drinks. I won't be coming back to this store.

The drive-thru lady, ( Chrystal ) always has a bad attitude & is soooo difficult to deal with!! I honestly believe she thinks that she owns the place. 🤦🏻‍♀️ Her Attitude SUCKS, BAD!!! Management isn’t really that much better, but CHRYSTAL should most definitely NOT be a barista, let alone be in customer service!!!! Find the next local Starbucks to visit. I promise you’ll thank me later! Don’t do it to yourself. You will be lucky if you even get the correct coffee here. ☕️

This is probably the worst Starbucks in the area, if I can be honest. They’re ALWAYS sold out of items. At the moment, you can’t get ANY frapps at this location. I don’t understand how it’s neighboring store in the Corridor is always fully stocked, but they never are? Just close it down smh

Very fast, friendly, and helpful Starbucks with drive through . Clean cafe and bathrooms. Well stocked retail and food display. Plenty of parking by dollar tree, though entrance is on other side of store.

Love the convenience of the drive through at this location and the young lady that waits on me at the window lately is super friendly and funny. Great staff!

Worts place .They don’t have vase and not whip cream .Terrible service

This location is hit or miss. They’re typically good with their mobile orders but I can never tell if what I ordered is what I’ll get.

Quick. Person at the window is always very nice. They always get my order right.

I don't recall the young African American lady's name who assisted me, but her customer service was amazing.

Have visited 3 times. All 3 times, store was out of some essential ingredient and could not fulfill the order. Today, I waited for 23 minutes in the drive thru line, just to be told they were out of cold brew. Slow, inefficient and poorly supplied.

Mary is awesome. She literally has the same pleasant personality each and every time I visit the location. I am a frequent Starbucks visitor, my drinks are always made to my liking and the employees in the morning are always nice to encounter.

Gnats are flying around inside the food display.

I like this location . They get the mobile orders done in a timely manner and even when the drive thru is long they get through the lines very well Thank you!!! : )