Jersey Mike's Subs in Laurel - Phone Number, Reservations, Reviews

Always been good until todays order where is the meat and cheese an we paid 10 extra bucks for big on three subs sloppy made soggy poor taste shame used be best steak an cheese an Uber order doesn’t allow for cold toppings on cheesesteak.

The staff was great they were fast and very accommodating! Got my sandwich in no time even though it was busy.

I had to buy 5 sandwiches to get the three I ordered online. Customer service was nonexistent and no amount of trying website or trying to contact management at restaurant were successful. Only buy from here if you know you'll not have any problems. Other Jersey Mike restaurants have been pretty good in the past.

The food at Jersey Mike's is always top notch, reasonably priced and fairly healthy. This restaurant is no exception. The biggest problem with this location is how incredibly long it takes to get a sandwich made. I have visited 5 times and every time without fail, it takes me over 15 minutes to go from back of the line to paying and there have never been more than 2 customers in front of me. The glacial pace of service at this store cannot be overstated. Entire galaxies have been born and snuffed out in the time it takes to get a sandwich here. The small microorganisms that live on my eyelashes have evolved into a completely new species at the end of this journey. To put it further in context, wrote this entire review in the time it took for my sandwich to come out. It's honestly impressive how slowly a fully staffed restaurant can operate.

I had a catering order that was scheduled for delivery this morning at 11am. Jersey Mikes cancelled the order at 10:40 am. They had confirmed the order last week and cancelling 20 minutes before I am expecting lunch to be delivered for a training class really doesn't give me much notice. They had to know well before that time that they wouldn't be able to complete the order. I do not recommend catering orders from this store.

Yeah, no. Don't order for delivery. Other reviews agree. My sandwich did not come as ordered and was soggy. The workers are obviously not paying attention to detail. $26 for a sandwich and chips. I paid for extras which I did not receive $$ and, I got things that I asked to be excluded. Of course, no one would answer the phone when I called back to inquire about the incorrect order. Skip it.

The employee service and attitudes not good. Doing my last visit I left I went to another store. Service has declined over the pass 14 years. My family and I will no longer visit until service. Improves. Will go to Burtonsville or another store.

Super clean inside and I’m very wary of places like this due to cross contamination. When I walked in someone was sweeping what appeared to be an already really clean floor! She was in every nook and cranny lol. Everyone coming in was greeted and my sandwich was made to perfection with fresh ingredients and no mess at all. Everyone was kind and service was timely. Loved my experience and this lunch time stop did not disappoint!

The customer service is horrible, the manager started to yell and walk off while i asked her questions about my order. I come to jersey mike all the time and this location is the worst. I will never come here again. Nor will i recommend this location

This place used to be very good and fast. Only 3 women work here and they don’t seem motivated with the work at all. It takes at least 15 mins to get the sub made and it’s definitely under staffed here. A month ago I came and waited 15 mins to order and another 15 mins more to get the sub made. I decided to leave without the sub because I was not able to wait too long for it. I love Jersey Mike’s sub but they need a major staff improvement here for better service.

First to this location I ordered a giant sandwich club told lady what I wanted on my sandwich asked for OIL and she puts vinegar on my sandwich I don't like vinegar on my food need to do better at listening and not rushing when no one else was in̈ there I don't like doing. Reviews but this is something I don't like when you don't listen

I ordered online for delivery and every time my order arrives it's missing something or an incorrect order. I ordered today and did not receive cookies. The last time I ordered a #55 chicken cheese in a tub as I don't eat beef. I received a regular cheese steak. That order was also missing chips and a drink for my coworker. I call to let them know my order is incomplete and no one ever answers. My bags are always still sealed so I know the dasher has not tampered with it.

I agree with another reviewer that the staff is very rude when it's near closing time. I went in to order about 8:30. No one greeted me or acknowledged me. I waited several minutes before I could place my order and was told I couldn't order a mini. I asked if they could just cut the regular down and was told no. I got the impression that the fewer customers the better. And they were totally unbothered that I walked out. There are too many other food choices to put up with this poor customer service. Employee retraining is badly needed here.

For 22.00 us dollars they sold me the wrong sandwich.... I ordered an Italian Mike's way and they sold me a steak a d cheese..with relish.. omg.. Feel free to refund my 22 bucks

I ordered online and when I got there, there were about 5 people waiting for online orders and 3 waiting at the register. They were EXTREMELY slow, and my pick up time came and went by and didn’t get my food until 10 minutes later. When it was ready the bag had 1 sandwich when I ordered 2! What if I had walked out and not seen that? Then I get to the car to eat and my sandwich is missing banana peppers, so I had to go back in and ask for them on the side. The staff seem like they have NO clue what they’re doing. Will never go back to this location. Undercover Boss needs to come here and observe!

This PLACE IS THE WORST they have THE WORST EMPLOYEES AND CUSTOMER SERVICE I went to go pick up my order my order was sitting in the counter and the manager claimed she was almost done with my order a young man told her to give me my food since it was done manager started talking in Spanish laughing and threw my food on the counter. These employees are unprofessional and need more training or hire a new staff

I stood in line which was just me for five minutes . Two people were working. They looked at me and never said welcome or I’ll be with you in a moment. Horrible customer service. I left and went to firehouse subs.

Love their turkey/provolone and cold cut. They are so nice in laurel.

Always great food and friendly service

Some of the best subs around. Good service here

I made an online order for the office. At least 15 subs or so. They were all wrong. They did not take off toppings that were unselected, they did not put topping that were selected, and they did not even read the special instruction for subs that wanted some toppings on the side or a simple substitution for a different type of cheese. I would understand missing one or two instructions but missing all of them is not okay. Its like they did not care and are trying to get the big order out the door. If this is how its going to be we will probably never order from here again.

I ordered my food in store. They forgot to make my order and when they finally did they gave me only a little bit of meat in my sub completely unacceptable.

The staff is rude the lettuce was brown, the tomatoes were rotten, & the counter was not clean food was everywhere. This place is not a healthly place to eat.

This location doesn't believe in extra meat, you can't tell they added any at alll..

The customer service is really bad. I walked in when there was no line and only one person in front of me. I stood there for a few minutes and NO ONE (they had 4 people) behind the counter acknowledged me or said hello. They proceeded to call out take out orders even though people are coming in behind me still didn’t acknowledge anyone . I left without ordering anything. Ridiculous.

So this the first time that I have been to a Jersey Mike's and it felt off. The food is the food even though I got two measly piece of bacon on my sandwich but the staff weren't warm and welcoming. I didn't even get acknowledged while I looked at the workers. The one who finally came over with reluctance seemed annoyed to take the order. She made it really confusing. Which is odd because I am fine to various locations for years. The staff dynamic was also off and they didn't seem to like each other or maybe didn't work well together. I was happy to leave and won't be back to this location. It was just in the area for an appointment but I will hold off until I get on my side of town next time.

Wow!!! Came to this location yesterday, subs were amazing!!! Went back this evening for a second go around, my sub was amazing!! Thanks again Eric, big kudos

Customers are not immediately greated when they enter the location. It actually took 5 minutes for any of the workers to speak even after all of them looking directly at us. I understand being busy but it doesn't take but a second to say hello and welcome. They are the face of the franchise and can make or break the entire experience.

This particular time coming in to get 3 sandwiches, there was an employee that was very rude. Im trying to decide what I wanted and after every thing a was saying she would go over to another employee and say something and they start snickering so I know it was something smart she was saying about me. As a customer I don't appreciate being talked about as I'm waiting for my order. I never got her name but she was very young long fake hair to her ankles. Very rude. I won't be back to this location!!

I love their sandwiches but finding hair in my food is a big no for me

Purchased a giant Italian sub with extra meat. This is no where near extra meat. Called and spoke with manager named Zola and she just disregarded my complaint. After sharing I would be providing a review she hung up on me. Manager needs training. Very unprofessional and rude.

Some of the best subs and employees ever!! Very nice folks.

Music was so loud it took me three times to say my order to the gentleman behind the counter. Music was also not very family friendly. Cussing and other derogatory terms regular spewed. I thought it was a Jersey Mike's. Not a club. Also took 30 minutes for our food to get made and when it came out it was wrong. One worker behind the counter let a person jump the line and started making their sandwich before myself and another woman had ours made despite ordering before him. The stove cook kept running over to check her phone while she was cooking on the stove to change the music. Won't be coming back to this Jersey Mike's ever again.

THE WORST CUSTOMER SERVICE EVER…… I was trying to tell the woman behind the counter how to make my sandwich and she started yelling at me asking questions then cutting me off when I attempted to answer the question. Extremely rude and very sarcastic…. They will never get my money.

HORRIBLE EXPERIENCE HERE….. I am done with all Jersey Mikes because of my experience here…. I will be going to Sprouts for my Tuna sandwiches now best price only $ 4.99. The counter people are extremely rude and they don’t listen at all. I tried to tell them how to make my sandwich but it turned into a never ending back and forth about over ripe tomatoes verses fresh looking tomatoes…. The lady tried to explain that they are the same and tried to put totem on my sandwich anyway yelling tomato’s are tomatoes….. I am never going back to any Jersey Mike’s they definitely don’t deserve my or my company business. I’m also removing them for my catering lunch list.

I'm not trying to get anyone in trouble but lady got both of my orders wrong. Got the other person that was with me order wrong. He said cheese steak and got a chicken cheese steak. Got both of our names wrong on our tickets. I asked for light mayo and the girl globbed it on instead of spreading a little bit. I asked for extra hots, and she put on EXTRA EXTRA hots. Then had to remind her of the bacon and Mike's way and she poured an extreme amount of oil on it. I wish I could submit a picture because the sandwich is dripping of oil through the wrapper. Update - threw the sandwich in the trash, it was literally so soupy from the mayo, hots, and juice, I couldn't eat it. I've never had an issue ordering a number 8 wrap like this before. Wasted my money.

While the subs are great… they are EXTREMELY SLOW!!! Additionally I don’t like that fact that they just place your sub right on the counter with nothing under it. Yes, I understand they slice the meat to order but they need to have a separate station for to-go orders.

Very Little Meat! Giving 2 stars for the bread! Not worth it!

Food is good but expensive. The store wants you to tip prior to receiving any service or food. I am not exaggerating when I say I feel abused the number of tips given and the number of failed requests. They just can't follow instructions.

This place is trash, no mayonnaise no mustard no oil vinegar I gave my sandwich to my dogs, wasn't worth arguing with a manager, I just won't spend my money there anymore. A review hurts more than arguing. Please don't spend your money in this spot without checking your order

I went mid afternoon and had to wait to be helped when there was no one in the store but me. After that. I had to remind the staff twice what came on my order which was already apart of the sandwich. Not additional topping. Then compared to the other jersey mikes in the area the portions for lettuce were definitely on the smaller end of things. Almost like there wasn’t any lettuce. There’s seems to be a lack of attention in that store. And I actually like jersey mikes. But I won’t be going back. And do not recommend going. Either go to another jersey mikes. Or settle for subway

You can't ever go wrong with Jersey Mike's

Ignorant and rude people, including the manager working the place. But then again, one shouldn't be surprised with the one race staffing and the location.

Zoyla is the best, very kind and helpful

Evening shift tonight. Two female worker. Jersey Mike's. What who and unbelievable. Love jersey Mike's. Horrible grill was so dirty my order was taken. But no meal was made rude cashier other female didn't wash hand after finally coming back to work etc. Horrifying. Unbelievabl????

I am CURRENTLY STUCK on hold to speak with a JM staff member in order to customize my sandwich since I am UNABLE to do it on the 3rd party apps. Can you please add an option to THIN OUT the bread on sandwiches on these apps?! There is no place to put specific instructions or requests either. Meanwhile the store staff is rude by answering the phone but leaving the call unattended on purpose. Yours is THE ONLY restaurant who does this when we have specific requests for food we are paying EXTRA for- please change this practice going forward. Your stores aren't any more busy than any other restaurants that they can't take a call.

Poor service I went in to order and the workers walked pass me like I was invisible. So I walked out! Not giving my money to a place that doesn’t notice you when you are standing right in there face!!!

The worst experience at this location. I asked for grilled mushrooms to be added to my sandwich which was a cold sandwich and was told I could not have, order or purchase them because I was ordered a cold sandwich???? I said so you are telling me I cannot request to have them added to my sandwich-no! I cannot pay for them in addition to my sandwich-no! I cannot pay for them separately-no! I felt like I was in bad kids riddle movie. We legitimately spent 5 mins on why I couldn’t purchase them because it contamination!!!???!!! I said so you don’t think that it does not make seance sense that I am telling you I am willing to pay for them or you could place them in a small container on the side or just grill them and drop them on the sandwich?!? I asked her to think about hers she is saying. Her only response “is no me, is de company policy” “is because contamination” I said please think about what you are saying. I am willing to pay for my sandwich they way I want it and have ordered it like this at other locations. It was horrible, and the workers i there on 08/3/2022 at 3:58p really need to be trained to listen to the request and work through the solution. She could have easily charged me the $1.25 or what we it was and placed them in a container. PLEASE hire people that can think!!!! The exchange was unnecessary, prolonged and had other customers shaking their heads! She made herself look really unintelligent, irrational and overall unkind!!

I gave Jersey Mike's one last try. The customer service was not good at all on that day...I asked the clerk for fresh lettuce because it was down to the last little bit and it was the harder light colored pieces usually near the middle or the heart of the lettuce, which would have been okay if it wasn't a little brown and wilted. He just stood there looking at me, so I asked again for fresh lettuce. To my dismay, he left the counter and returned with a tray of fresh lettuce, however he placed the same wilted brown lettuce on top of the fresh lettuce and proceeded to put the same lettuce on my sandwich. Not a good move. I unfortunately did not walk out but after a long dispute paid and left the store only to toss the entire sandwich in the trash...yes, I'm just very picky about my food prep and handling...guess I won't go to Jersey Mike's ever again....

Worse Jersey Mike's I've ever been too. Rotten/Old lettecue, there extremely slow...line was at the door. I requested for new lettecue the Spanish young lady stated that's how it come....me know cause I frequent Jersey Mike's all around. She never changed it...so I didn't purchase my sandwich.

Couldn't find the order, sandwich poorly prepared. Will'nt return.

I had to change my hot sub to a cold sub bc the staff looked very confused on what to do. We were paying for our meal and our hot subs hadn't started to be made yet.

The store do not honor military service ID discount anymore. I go to another location to shop. This location has bad management and the other location do honor my military service I'd. I am going to start a protest on this location.

Place was really busy- so I had to wait extra for my order (delay not reflected in email notification that said it was ready) and then 2/3 sandwiches were wrong. I gave 3* because I still liked my wrong sandwich.

Ask for a 64 a portabello mushroom melt. Had to return it 2 times cause both times they made it's a Philly cheese steak sandwich. Well atleast the new crew is friendly compared to the other Crew.

My wife a I went to Jersey Mike’s in Laurel Baltimore Avenue and the service sucks. There is no way that can serve you with any type is speed because the store is set up wrong. There only 3 people in line when we arrived but by the time they even took my order was 10 minutes later and it only got worse from there. None of the other stores operate in the manner that this store operates. My entire wait was 35 minutes. It was confusing as to how the line flows and weather or not you pay after or before you pay after you order. This needs to be corrected immediately! I’m done!

Love this place. Subs are exceptional and fresh. My go-to shop for a quick dinner

Bad experience here. The staff was EXTREMELY slow and seem like they have no idea what's going on. My order was wrong. What you see in the picture is apparently what they consider "extra meat" which I paid almost $2 extra for. Had toppings I didn't want, and was missing others I did order, even though it was all printed on the order ticket.

I went to this place first time so I asked which one is the regular cheese steak but the employee pick up the bread and showed me so I asked again which one is the regular cheese steak sup? But employee angry and yelling” look at the menu to choose” . The woman with glasses and short tall.

The best food and THE BEST SERVICE!!!

The staff could not be nicer. Customers will keep coming back among many alternatives. To owners, you got it good but I'm sure you worked for that. Teamwork!

Ivisited the laurel, MD location last week and I am not sure if I will be back anytime soon...... or at all for that matter. I specifically wrote on my online what I wanted in my order in the special notes sectionand the haspanic female at the counter said it was made like I wanted. Once I showed her that she did not follow the special instructions, which were on the ticket, she snatched my sun from me and threw it on the counter as if it was my fault that she didn't read the instructions. She was very unprofessional. To the point that I don't know if I will return. This particular employee needs to be fired or retrained. I'm not sure if I will return until I know this issue of unprofessionalism is dealt with. An employee like that will only turn away customers and run your business into the ground. She left me feeling undeserving and less than human. She needs to be dealt with accordingly or your customers will suffer.

I place my order online and clearly wrote the instructions for what ingredients I wanted on my side when I arrived there was a Hispanic girl with a bad attitude and said they were working on that order 10 minutes past the time it was supposed to be ready. Then when I told her that there was not everything that I wanted on my sandwich she told me to look at the receipt and it only says extra meat when clearly at the bottom and the special instructions face it listed the ingredients that I wanted she snatched the bag for me and threw it on the counter then went to her manager and was pointing at me and talkin aggressively it was at that point that another employee came up to me and that's what the problem was and fix my order accordingly. He has been a girl showed such unprofessionalism I'm debating whether I've ever going to return to this store again especially because she made the mistake by not reading the entire ticket and got annoyed when I pointed out to her that on the ticket with stated the special instructions I don't know if I'll be returning until this problem is fixed she needs to be fired or retrained. By the way this happened at 4:50pm at the Laurel Maryland location.

I frequent this location alot,but yesterday 02-16-22 was the worst service ever. The sandwich had very little meat on it but .Loaded with lots of lettuce and tomatoes. I told the young lady normally they put more meat and considering the sandwich is not cheap for lunch meat. She acted as though she didn't even hear me. Just didn't feel like arguing. When I proceeded to pay I informed cashier i wasn't happy with my sandwich today and her response was thank you. What great customer service if you do all your customer like that you wont stay in business long. I didn't mine paying for extra meat ,but that is to much meat. I have done this before, but at least give me what i pay for.

A good play for one of the best subs around

Good sub and very fast service! The staff was on it!

I went to Jersey Mikes in Laurel Baltimore Avenue today at 2 pm. I walk into the restaurant and no one else was there in line. Another customer walked in behind me. As soon as he walked in, he started chatting and laughing with the staff behind the counter. They must have known each other. Which is fine, but he got waited on and served before me. I said to the staff behind the counter. I was here before this gentleman and no one had tried to help me. They saw me come in first and I was in line ahead of this gentleman. No one even responded to me. They simply stared at me, so I left. Customer service is extremely awful. There is a Jerseys Mike on Columbia Pike in Burtonsville, MD. Please go there to get your food. Top notch service every time. Do not bother with the Laurel location.

I had a great experience visiting JM in Laurel. All of the staff was very friendly and kind. I was greeted with a warm welcome and smile. My sub came out great. Very tasty. Well done. Was made quickly. I told them the items that’s I wanted and they were on point. I highly recommend this place for their service and good quality

Nobody speaks English and they put whatever they want to put on your sandwich….. Definitely the worst one I have ever been to…… The manager wants to rush you and she definitely doesn’t pay attention to your need…. SHE IS RUNNING THIS PLACE IN THE GROUND!

It seems now you get less meat for a regular sandwich.

I love this place! The Laurel location is the best in my opinion! Always get my order right with fast and friendly service!

Staff was great, sandwich was perfect!

First time here in a long time. G Forgot how good they were. Definitely my "go to" spot

So live this place.❤. The staff is awesome. If you have never been, get there now.. It's that good.

Excellent food. Wonderful staff that works at a very fast pace.

Very nice and , Always a cheery place to visit..food is fresh and on point

As usual the service was phenomenal and the food was delicious.

The food is delicious but they are slow as hell and the manager has a really nasty attitude. I recommend the Burtonsville location.

Went there today for first time. Been to many other Jersey M’s and today’s experience was the very best. Ana was great. The three sandwiches I ordered were perfect. The other workers were polite, patient and very friendly. Felt right at home. Location was clean, customer friendly and Covid 19 regulations friendly. Sincerely, a million thanks. Will see you guys soon!!!!

I love this place!! At this particular location, they were quick and great customer service!

Everything was ready as ordered and waiting. Thank you.

Love the freshness of their products.

Premium price, ordinary sub. Disappointing. This is their idea of extra meat and cheese for $11.70. This is the second time receiving a sub like this. I'm done.

I love Jersey Mike but sometimes The employee's attitude are just bad sometimes. They sweep the floor why they fixing your sandwich not a good look.

Always love eating here, its the closest to a Philly sub!! Staff is normally friendly and helpful, prices are reasonable for the amount. Since covid..their are no tables and chairs inside.

Clean, simple, tasty and pretty fast

Had 6 people watching to make my sandwich and they still forgot to put the correct ingredients on my sandwich. Bacon! It's no club without bacon

The food preparation was perfect, patient and friendly

Always great subs. Love the big kahuna but wanted a sub for 2 days so got the tuna. It is good too.

When you order the sandwich the deli meat is sliced in front of you, not already pre-cut. Good amount of meat, unlike other sandwich places where you get a salad on a bun.

Food is always good. Staff are pleasant and don't waste time getting the sandwiches to you.

The food is great and the employees are very professional and kind.

Very clean establishment and very friendly staff

Excellent customer service and good food.

It's ok for subs. The steak and cheese is just ok.

Tasty food done right and fast! This Jersey Mike’s was the first to open in Maryland, and I’ve been going there since they opened ten years ago. The staff has changed, but the attitude remains the same. Their subs are simply the best. They roast their beef in the store. They cut the deli meats right in front of you. Subway’s meats are sliced in a factory in Indiana. “Eat fresh” indeed! Eating here is like going to the shore and having a sub after a day in the sun. It’s good for the whole family. My 14-yr-old son loves the #43 (Chipotle Cheese Steak). And I recently introduced my 87-yr-old mother to the #8 (Classic Club), which is her new favorite sub. Part of that, no doubt, is because even the Regular is so large that she can easily get 2-4 meals out of it! I have a gluten allergy, and especially appreciate the ability to get a “sub-in-a-tub” or a gluten-free bun. This Jersey Mike’s is on my short list of “go-to to-go” places, and they have performed admirably during this pandemic.

Was just drop a friend suv for for a repair and don’t know what to eat so decide to give this place a shoot employees there did a great service recommend what to get . Good place eat

Absolutely LOVE Jersey Mike's! Can't say enough good things about their subs. Love how they slice the meat like in Deli.

The product is good. You can get a fresh and tasty deli sandwich here, prepared in the simple quality way that the franchise holds as a standard. The restaurant also appears well maintained and clean. The service at this location is very hit or miss, however. After dining in or carrying out from this location (ordering both online and in-store) at least a dozen times, no less than half the time our orders have taken far too long (10-20 minutes!) to fulfill or have been incorrect in minor details. We interacted with the manager on one occasion when the service speed was adequate, and were made to feel quite welcome. The management seems to be failing at some of the basics of organizing and training their team to deliver the product quickly, but at least the food is good once you finally receive it!

Excellent fast food. Friendly and helpful staff.