Based on 2.434 opinions finded in 1 websites
Based on 2.434 opinions finded in 1 websites
Opinions
Ten minutes waiting and no one takes my order
Angel Valbuena . 2024-09-10
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This McDonald’s location has very poor customer service skills. I ordered lunch through the mobile app and picked up through the drive-through when my order was given to me. I was missing a small fry. I had to park my car out the vehicle and go inside to get the order fixed, and they only offered me the small fry. They didn’t even offered to give me a large fry for my inconvenience, customer service is nonexistent at display so be aware. The employees all have an attitude and seem like they’re being forced to work at gunpoint because they have no enthusiasm at all.
Eduardo Ramos . 2024-09-04
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Excellent service and place to eat and enjoy with family
Pilar Lizardo . 2024-08-27
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I have had nothing but bad experiences here every single time I go and today will definitely be the last. Today they got my order incorrect, I noticed it when I received my receipt and made them aware and they said that was fine they would let the cool know since it was a minor adjustment they had to make for the burgers. I asked for extra cheese and no pickles and they put extra pickles no cheese. When I get to the second window they tell me I have to pay extra or else they can not make the adjustment, that was fine I paid. After paying the lady filling the drinks kept looking in the direction of my car with a dirty look on her face, the manager began talking about me as if I couldn’t hear her saying how the customers don’t know how to look at the screen and read to confirm the order is correct. Then when I look to check if my food is correct I find a HAIR in my burger! Not only that but the fries were white because they weren’t completely cooked. The customer service and food at this place is just disgusting. I do not recommend it to anyone.
Jayleen Garcia . 2024-08-26
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Ling Ling gave me a large sweet tea with a house fly on top of ice and covered with a lid one time. Me and some friends also sat outside eating burgers with raccoons years ago.
R M . 2024-08-13
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I bought 3 McFlurry's, they put very little in the Kit Kat, I asked the blue-eyed nuchachi and he still didn't fix it, he said it came mixed, less than half and there was no chocolate left. A scam
Katrina Orellana . 2024-07-26
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Night Shift service is absolutely horrible. Waited 30 minutes in line for them to just not take my order at the end. I explain to the manger that there mic is not working and she says that there’s nothing she can do and sends me to back of the line to wait a long line.
Jonathan Soto . 2024-07-25
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They make the sweet tea wayyyy too sweet. I think they add syrup instead of real sugar. They also from 3-4 am ask for CASH ONLY supposedly every night the system goes down at that time and they can only take cash. More like they are stealing from the company and pocketing the cash.
Maria Moreira . 2024-07-19
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Poor drive thru services Nelson is a arrogant person who does not have the skills to attend to more orders, he asks that there be only two orders per car. Spoiled in that part of the website says that they only take two orders per car, it gets upset because one like Client asks why, those people should not serve and whenever he is busy and short of staff he gets into that attitude
Johana Catalan . 2024-07-14
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If you are going to order here from Uber or you are an Uber driver. Don’t waste your time here.
Rosa Castellanos . 2024-07-14
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Spend more than 20 minutes waiting for a simple happy meal
Ismaryelit Valera . 2024-07-10
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Excellent service and in Spanish. It does not have a park for children
Jesús Rojas . 2024-07-07
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I paid for a LARGE potato at the drive thru and they delivered it to me in half, I only realized when I got home... what is the problem with their workers, is that perhaps the potatoes that hurt them come out of their pocket? both serve it CORRECTLY or do they give a prize to the one who serves the potatoes the worst? Because it's not the first time
Juan Diaz . 2024-07-04
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Good food. Fresh. The store was clean and neat. And there is good parking. McDonald is always fixed. Thank you.
Pipe Andrade T. . 2024-06-27
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José nietas did an amazing job very profesional the gm Julian was also professional best McDonald ever
Fredy Espinosa . 2024-06-20
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Chicken looked like it had been cooked for a hot minute. But other than that everything else was good. Not a bad place to munch out.
Stoney4812 . 2024-06-13
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We did curbside... the employee was super sweet. We did the Grama McFlurry... it was surprisingly good... my daughter said it tastes like nostalgia.... it has a Butterscotch/ButterBeer flair to it.
Jeana Patnaik . 2024-06-08
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I went to this McDonald's with my friend at about 8:45am yesterday morning. We were attended by a young gentleman, he seems not good in English. We have to repeat our order multiple times, so he could place the order on the monitor. In the end, we paid for about $31+ dollars. We thought the prices for sandwiches and coffee have gone up. When We received the food in the bag and realized the order wasn't correct. I found oatmeal in the bag, we didn't order it. We ordered a cheese bagel only but we found two bagels in the bag. I ordered large coffee with almond milk or oat milk but my coffee came with milk. I checked the receipt again and realized the gentleman charged us every item as an order, not a set of meal. We didn't return the food and ask for refund because we were in the hurry for work. This McDonald's provides worst customer service by hiring a worker not understand English. I won't recommend anyone to this McDonald's. Be very careful with your order if you see the young gentleman serving you. I gave no star for the customer service.
Vincent Yap . 2024-06-04
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I ordered it an Oreo frappe and the machine wasn’t working and they just replaced without even asking me for a shake , they didn’t even give me any choices they just put some Oreo crunch on top and there is your frappe, when I go back to tell them they said we just replace it
jenifer aguilera . 2024-05-31
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Clean restrooms and fast service
Jeannette Rivera . 2024-05-30
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What happens there is really illogical. I don't know if it's McDonald's system or what. I was working, I placed a Mobil order for my husband to pick it up and bring it to work. I said it was already there at the location and I received confirmation that they were preparing the order. When my husband arrived they told him that they couldn't give him the order that I had to go with the phone. He had the order number and confirmation of everything. Totally inefficient and illogical service. Then I called to have them cancel my order and they can't. In the application it doesn't let you cancel either. Anyway
Dulcima Ramirez . 2024-05-19
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I bought a meal combo through the app but the manager Monica didn't want to give me the McFlurry when I gave her the coupon because I didn't order at the register. Her actitud is so bad yo speak with the customer
karen perez . 2024-05-18
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Update 5/17/24: Stopped by at around 2am and my order was taken by Julien. The young man was extremely courteous and professional. My food came out fresh too.The evening shift had top notch customer service. I'd definitely feel better about returning. Review change from 1 star to 5.
Jose Diaz . 2024-05-17
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The nuggets are no longer the same as they were 5 years ago... the monitor service 30%
O Rosa . 2024-05-11
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I recommend you look for food elsewhere
Red G . 2024-04-16
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I had to give atleast 1 star in order to be able to put a review Mc Donald’s is an overtime joke place… always incomplete order , & charge for items never received..😡😡😡. full of false advertisements… I’m so disappointed… & managers have the audacity to continually lie straight at the costumers I include myself…so sad on what Mc Donald’s has become.. all of them👎🏻👎🏻👎🏻👎🏻👎🏻👎🏻 ❌❌❌❌❌❌❌❌
madeline bosque . 2024-04-02
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Never fails they always miss something in your Uber especially when you do Uber eats. You order nuggets you get no sauce. If you order ice cream no spoon
Angie Hernandez . 2024-03-31
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Mrs. America is excellent at customer service
Dalialee Pagan . 2024-03-29
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I asked for a Big Mac sauce he didn’t even ask me if I wanted to pay cuz I know they charge and he literally gave me like from the cup like 10 % Big Mac sauce and idc if you guys charge it but don’t be picky for stuff that you guys don’t even pay
Juan Tabares . 2024-03-27
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Took more than 30 min to pick up curbside my mobile order of 4 meals. I had to go in the store.
Berenice Quijada . 2024-03-14
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They've messed up my food multiple times and you ALWAYS have to pull off and wait somewhere else for you food, even when it's slow and there's people just standing around
Nick Ess . 2024-03-13
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Excellent and good work as he should be professional with the clients who request his work very 👍🏻 professional
David Rios perez . 2024-03-11
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2:50 am door dash pick and the dude with gauges in his ear was real respectful. Everytime I go to Wendy’s or Burger King always some disrespectful kid. But it’s guys like him who uphold respect and restore what I think of my generation
Ashen Juan . 2024-03-10
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Good location and affordable prices...
Raúl Rodriguez . 2024-03-08
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Never again, came at 6am to get something very simple 3 bagels and they messed up my order, so then i go back to the window so they can fix it and they end up giving me the order wrong again, so i just left it like that and left because my wife has to work and is waiting for me to take her. How you don't understand sausage bacon egg and cheese 🤦🏻♂️
David . 2024-02-29
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I don’t write reviews but this breakfast was so bad I had to leave one. Mc Donald’s having a breakfast special. I been getting the steak and egg mc muffin. From multiple locations. And I literally regret paying $2 for the ever the hell the gave me. I wish I saved the photos but I was starving and late for work or I would have turned around. Disgusting work bro
Joel Ellis Jr . 2024-02-19
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Not once, not twice but multiple times I gotten a really bad service from the dummies that the franchise owner placed on the midnight shift. They truly don't give a damn about customer service. To the franchise owner or corporate representative, if you care, I can give you details if you care to contact me.
Carlos Dominguez . 2024-02-18
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first off as i was in the drive through trying to order the person on the mic kept yelling at me everytime i tried to speak. i was missing half of my order when i received it and the other half was completely wrong. i wouldnt understand if they were busy and had a lot of orders but no one was inside the lobby and there was 1 other car in the drive through with me so i’m having a hard time understanding why this happened in the first place. and when i walked in i had to yell at a worker to get her attention bc she was just on her phone not working and ignoring me. do better
Hailey Lock . 2024-02-10
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I just went And I had a question regarding a mobile order because I placed an order and a different location and I just want to cancel it and use one of my rewards On my app, and the person of the drive-through send me to the first window When I get there, it was a manager. Her name was Kenya and she was very disrespectful. Questioning me if I speak English which I do and I explained to her the situation and she was not helpful at all. She said that the only thing that she can do the 15% because she was not allowed to do the 25% off that I have on my app which I understand if it was the case but she seems racist and I don't like the fact that she was that way and made me feel uncomfortable and not being helpful and this was not the first time I had a situation with the same manager about the same thing she had really bad customer service and handling things.
Monica Maisonet . 2024-02-09
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Terrible, terrible service, I went to eat there with my children, I was waiting for more than an hour for them to deliver my service and when they did, they gave it incomplete, the place was not clean at all, the tables were dirty, terrible service
Evelyn Labrador . 2024-02-08
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Didn't give me my reward for playing the game
DefinitelyThatGuy . 2024-02-03
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This sandwich was so poorly made it makes no sense. First off o ordered a Qtr pounder deluxe and received a chicken deluxe with so much mayo I could put it on 5 sandwiches. On the side of the sandwich that’s not cheese that mayo also!
M “Chyna” A . 2024-01-31
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It’s so disgusting!! This mc Donald’s! The older lady’s at the front were ridiculous!
Ello . 2024-01-20
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All good, it is expensive but there is no loss
jimmy ormeño garcia . 2024-01-17
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Service wait times are out of control... another place that puts online order on higher priority then online guest... dirty
B Michael . 2024-01-16
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01/14/2024 11:35pm I went to the drive thru and i was taking to the speaker and the guy that was working in the window was very rude and talking to me like I’m a stupid when I asked a regular question about a deal that they had then I get to the first window and I paid , the guy told me to proceed to the next window , where a old lady was really mean and I ask her if it was possible to get one more ranch , because I was with a friend and we got to meals and she was very rude telling me that there was a ranch at the bottom of the bag , I keep asking for more as the kept telling me that there was at the bottom , at the end we only got 1 ranch for a 10 piece nuggets meal and a number 4 C meal , very bad experience this night , I think they really should look out for more customer service because I wasn’t being rude or anything , I’m a manager at a restaurant and I know how to treat people , really bad experience and very disappointed.
Velocity MAJ . 2024-01-15
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This place was great. They had friendly staff and were very fast.
Julian Mayle . 2024-01-14
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This is a really nice McDonald's! We went inside to eat and the cashier was so kind and polite. She let us know about some deals that were running, got our (large) order in right away, and our food arrived hot and fresh at the table within minutes. Our kids spilled a drink and one of the workers came over and immediately mopped it up. Everything was clean and organized and I haven't had food that good from a McDonald's probably ever. 5 stars! If you're looking to eat at McDonald's, this one is worth seeking out!
Margaret Ivie . 2024-01-11
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Fui hace como tres dias en la noche, esta vez no tuve que esperar mucho y las empleadas entregaron la orden correcta( lo que normalmente no pasa). Pero el hamburguer parece que se le habia caido en el piso de lo feo que estaba, los nuggets y las papitas estaban frias y duras. A mi no me gusta Mcdonald yo voy porque mis hijos les encanta.
Ive Go . 2024-01-10
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Every time I go to this location the drinks here are terrible taste like they haven’t cleaned there soda machine in years , weird moldy taste
Insane Music . 2024-01-03
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Horrible service, horrible customer service, horrible all around.
Richard Crespo . 2023-12-26
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Friendly staff. Mostly Spanish spoken in this restaurant. Limited seating. Clean restaurant.
Brad Kosar . 2023-12-24
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It NEVER fails! Every time I come here, they ALWAYS get something wrong. I JUST got home and noticed my fries were missing for the 3rd time and all 3 times I paid for the meal.
Anthony Collazo . 2023-12-20
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placed a order for pick up at 3am for the overnight crew to tell me they can’t give me my order and to wait a few days for a refund 🤢 meanwhile they are able to complete other door dash and uber orders?
Jamie Pena . 2023-12-15
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Got sick twice from the food here.
Hazany Durand . 2023-12-08
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I have been a customer of this location for more than 11 years. The weekday morning crew are the best. Thank you, team!
EDDIE MNSLVS . 2023-12-06
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They always get your order wrong and the wait time is horrible , rude people young kids that dont want to work, one of them has extremly large finger nails which os very disturbing for food industry
Cynthia Lopez . 2023-12-04
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On Saturday, November 25, 2023 my brother and I walked into the McDonald's Restaurant #14491 located at 13401 Landstar Blvd, Orlando, Fl. 32824. It was about 2:40 pm and all of the employees were busy providing service to other customers. The reason I felt the need to comment is because a worker by the name of, "Alylah" while very busy mopping or sweeping saw us and gave an immediate affirmative nod indicating that she would help us shortly. This turned out to be TRUE. Alylah soon after stopped what she was doing, washed her hands and attended to the cash register eager to take our order. Alylah was extremely pleasant and willing to help us access the app on my cell phone so we could benefit from any promotional deals that may have been available. The order was completed in a few short moments and we were on our way with our food - smiles on our faces and a good feeling in our hearts. This young lady Alylah went above and beyond the call of duty with this particular order and should be officially recognized as having preserving the good image that I'm certain The McDonald's Corporation wants. The receipt number is 233 and the order number is 33. Thank you Alylah for your cheerful demeanor and quick thinking skills - you are a credit to food servers everywhere. Thank you McDonald's for hiring her. This young lady is going to be a success wherever she goes. Respectfully, Peter A. Webb
Adlai Webb . 2023-11-28
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If I could rate this place a zero I would first off let me start off by saying that I hope this gets the appropriate attention it needs because the customer service at this location is horrendous McDonald's has third parties that deliver for them Uber eats door dash etc and as a third party deliverer I'm constantly ignored The food can literally be ready and they will not tend to the guest that's standing there with their phones out it takes 1 second just to acknowledge and say one moment I'll be right with you The whole entire team from the first to the third shift don't have that etiquette at all which they should because it's McDonald's people are trying to get their food people are trying to get their deliveries and the staff constantly have their back towards the front counter. I've talked to management nothing has changed after I talk to management it seems like I'm targeted now I'm constantly getting attitude when I'm picking up delivery from this store or ignored until I speak up. They weren't even busy today they just simply do not care nobody is holding their staff accountable and they make it difficult to deliver for this establishment.
Shae Miller . 2023-11-22
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Horrible 30 min wait for my food. Ridiculous.
mark dunn . 2023-11-21
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This kid with funny earrings in the drive thru is unprofessional and slow. Here he is turning his back on me and talking with other employees. Ignored me when I spoke to him, for no reason. Not good.
Nick Montero . 2023-11-19
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I get the craving for McDonald’s every blue moon, and that’s the ONLY reason why I go back. Otherwise, they need to train there staff better. Terrible experience EVERY time. For one reason or another, it’s ALWAYS something.
Jose Martinez . 2023-11-07
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Sadly they often pack the happy meals missing items and the managers are not helpful. Update- employees here are nice, managers are still horrible and unhelpful. If your not in drive thru, expect to wait forever for food.
The Quinters . 2023-11-06
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No one makes the morning breakfast like McDonald's. The choice for me is clear,#9 please and make it large coffee
Hamid Malik (Mel) . 2023-11-03
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Ordered my meal and a McChicken. The McChicken was still raw uncooked witha bad smell. Started puking immediately. Manager asked if the sandwich was still in the bag so she can educate her team to cook the food more thoroughly. Isn't that suppose to be there responsibility to do in the first place?
Cesar Olivera . 2023-10-15
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Pedí por la ventana estuve esperando entregaron sin ketchup
Jorge Armando Guerra Morales . 2023-10-10
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First time ya’ll let me down!!! No burger Pattie , Plus the soda was so watered down 🤢 Now I’m stuck in cheating on ya with Wendy’s!
Try Me . 2023-10-09
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After 12am it’s always cash only no matter what day u go.
Rlene riviera . 2023-10-04
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I had to wait for my order too long.
AMAURY GOMEZ . 2023-09-24
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Where do I begin??!! This McDonalds is a disgrace. I don’t understand their lack of intelligence to distinguish between Coke and Diet Coke. I go in their drive-thru frequently and order a large Diet Coke. At least 75% of the time it is come I get a regular Coke. I even ask at the pay window if they are sure it’s Diet Coke and they assure me it is. I ask again when they hand it to me and I am assured it’s Diet Coke. Take a drink and guess what? It’s regular Coke. Please address this manner. It’s quite easy. Don’t even start me on the ice cream machine that is always “broken”. You haven’t been able to get a shake or ice cream product at this location in years! Poor, poor management at this location. I guess I should know better than to go here, but it is almost a challenge to me to see what I will get to drink when ordering and how incompetent the people really are!!
Bonnie Wozniak . 2023-09-22
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This used to be the best fast food place in our area but it has quickly devolved to become one of the worst 😕. I've been eating here for the past 20+ years and it saddens me to see how bad it is now. The past 2 times in a row that we've been here, our food orders have been made completely wrong. Asked for a burger with no Mayo and no cheese? They put mayo and cheese... asked for no cheese and extra onions? They give you extra cheese and no onions... it's incredibly frustrating and just pathetic. I mean how difficult is it to read a screen and make a simple hamburger?? Update on 9/16/2023. We went back late last night to get some burgers and fries because we happened to be in the area and we were hopeful that things had improved but sadly they have not. We went inside to order food and stood in line with others to order food. But after 10 mins we noticed that the line wasn't moving at all and when someone else ahead of us went to ask the cashier what was going on they were told that they weren't taking orders for at least 15 mins. Wait what??!!?? Seriously, are you kidding me?!! There was a bunch of angry people at that point and we just left.... I swear this is the WORST McDonald's I've ever seen in my life 😐
Louie Garcia . 2023-09-16
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mcdonald’s it’s not known for their service, but this location is particularly bad. remember to check your bags cause they ALWAYS forget something.
Ana S M . 2023-09-06
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If I could give 0 stars I would. McDonald's has never been known for their speed, or their customer service, or their order accuracy, or their reputation of any kind. But I had to repeat my order like 5 times to the order taker, then they were missing our fry. We were willing to pay for big mac sauce but the untrained order taker said to ask at the window. The manager had an attitude about getting us the other sauce. Just train your workers right.
Oskar Alas . 2023-09-06
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Food was warm and overall pretty good The service was quite slow And the atmosphere was decent and clean
Evan Dacheux . 2023-08-26
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After hours the they will try to take ur money. If they think your drunk they won’t offer you a recipe calling corporate on the Spanish girls, that think I don’t know there name 😊
Elizabeth Rodriguez . 2023-08-15
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Kenya is so sweet and kind. A great attitude and kind voice. For it being 1:30am she was so sweet and I got fresh fries and just wonderful. Thank you!
Samantha Miller . 2023-08-13
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Muy mal servicio pides ai pides para pick up y el restaurant esta cerrado te te hacen caminar por donde van los carros a pie un servicio terrible "0" estrellas
tulio prado . 2023-08-07
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This establishment is always a joke, doesn't matter the day or the hour, they always make you wait for the food at the parking lot or the yellow line. On top of that the food is not fresh or you are missing an item. I wish they get better since we bearly have others fast food around the area.
Ivonne Ortiz . 2023-07-30
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The lady on the phone was rude. She was more rude at the speaker for the drive thru and refused to provide her name when asked for it - Tasha
Tasha Smith . 2023-07-27
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Always come here for ice cream. cones are the best.
Edward Filpo . 2023-07-25
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Bad attention, lasted like 20 min or more just waiting for two happy meals
yamaly perez . 2023-07-25
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It's the first time I ate all very fresh at McDonald's. The taste of the fries were so fresh, I could remember grandma fries. The bread was like just came from the oven. And everything was prepared at a perfect taste. They were working as a kindly team. And the atmosphere is perfect. Highly recommend. For sure, I will be back many other times. Congratulations to all the staff, great job! Keep growing! 👏👏👏
Eduardo Cunha . 2023-07-23
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Great experience! Thanks Carmen! I love you!
Anthony . 2023-07-22
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If you want to wait at the drive thru parking spot every time you come here (even when slow), if you enjoy hvaing your order done consistently wrong and enjoy bad attitudes, THIS IS THE MCDONALD'S FOR YOU! They will never miss these three things.
Wilbur Coyne . 2023-07-17
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Just left there about 15min ago. The manager is in serious need of training. She's extremely incompetent. McDonald's must be getting very desperate if they were willing to employ someone like her. I'm convinced that lady would catch a seizure if she were to, at some point, witness good customer service.
Jose Diaz . 2023-07-17
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I would say a positive is that most of the times we come to this mc Donald’s the fries are fresh for the most part .. the service is extremely slow especially at the drive thru.. They also won’t listen most the times when you have a special request.
MZ . 2023-07-10
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Muy mal servicio mala atención nunca traen la orden completa hoy mas 20 min de espera y la presentación nuevamente vino faltando papitas y otras cosas además nunca dan salsas
Luis Lugo . 2023-07-02
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Horrible!!!! Chicken nuggets over cooked my dog couldn’t even eat then they were rock hard.. male at window denied us from adding an item, tried explaining this to the manager VICTORIA but she wasn’t helpful nor friendly either.
Dee - Damaris Molina . 2023-07-02
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20 minute wait to order with 5 cars in the drive thru. Had to repeat my order 4 times and got attitude from the drive thru woman for wanting her to repeat my order. Get my order, and I'm still missing 1/2 of it even after she repeated my order 10 minutes ago. It's not worth another 30 minutes just to get the other half of my order, I left.Awful place, find another one elsewhere.
Hamaerox . 2023-07-02
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McDonald's .... not different than any other
Lucky 13 . 2023-07-01
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Every time I make the bad decision of coming to this McDonalds I get reminded why the longer drive to another McDonalds is 100% worth it. The people working the drive thru always get my order wrong, the food that I get is either cold or just poorly made, and the response I get when I tell them that there has been a problem with my order is just sad and shows that they don’t really care. I come in through the drive thru and eighty percent of the time have to park and go inside to get my order fixed. I’m not making this review out of just one bad experience. This is something that is constantly occurring and needs to be fixed. I’m really not the person to be taking time out of my day to put a petty review about how trash a McDonalds is, but the fact that I did really says something about this place.
wildwumly . 2023-06-26
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Have always had a great experience order is always correct, lunch time can get busy but quick service inside an minimal wait using the drive thru.
J.B. Northrop . 2023-06-24
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Nice place to sit down and chill eating a burger with a friend
rob gar . 2023-06-23
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Orders can be only placed in kiosk for dine in
SENTHILKUMAR D SANKARAMOORTHY (SENTHIL) . 2023-06-16
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Pésimo. Más de 30 minutos en una fila, la comida fría. Y tampoco estaban aceptando tarjetas. No compro más ,
Juliana Jaimes . 2023-06-13
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Been going to this location since I was a very small child. Easily for at least the last 20 years (I’m 28 and grew up down the street). Rarely have I had an issue or problem. People only like to leave a review when they’ve had a bad experience. So I thought I’d leave my own credible opinion. :)
Collin Bieber . 2023-06-01
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You already know McDonald’s to the rescue
Monzer Badawi . 2023-05-27
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Muito boa, amei tudo, parabéns 🫶👏👏👏
Fatima Rosa . 2023-05-21
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It's already been 2 times that I go and ask for 3 cheese burgers and they give it to me without cheese
yulio records . 2023-05-11
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****PREJUDICE*** If you're a person of color next in line in the drive through, they will serve the person in the other line who pulls up after you first. If there's nobody in line, they make you wait. Multiple occasions, same experience. DO NOT GO TO THIS LOCATION.
B . 2023-05-04
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