McDonald's in Greeley - Phone Number, Reservations, Reviews

Horrible customer service. One simple meal look 30 minutes and they still forgot to put everything in my bag 😑 unbelievable I even tried calling to resolve nobody answered n you need an access code🤨

The night crew at this location is rude, and they constantly ask through the drive through if that's it even though I've said I have more things to order. I watched the workers packing ice into cups using their fingers. Got home, and we are missing straws, and my son's burger isn't cooked throughly. The night manager needs to re trained on customer courtesy and food health.

This is just a review for the night crew, I can’t really speak on the day crew. This is one of the worst McDonald’s I have ever been to in my life. I normally do not leave reviews or ever have negative things to say because I know fast food jobs can be grueling and monotonous but I’ve had enough. This night crew is consistently rude and my order is never right. I don’t even have a ridiculous order but it’s still always wrong. Food is terrible and not fresh at night either. I will be taking my business to a different establishment from now on.

I don’t think I’ve ever gotten a single sauce or decent fry from this location

You cannot order delivery from this place and expect to receive all the items in the bag. Use the drive thru and double check the bag same experience. After not receiving any of the promised sauces for the third time i decided to drop a review and not return.

I've been here plenty of times, and have never had to yell my order and repeat it 3x just for them to still get it wrong then proceed to have an attitude like it's my fault the order taker doesn't seem to hear nor understand me. It was such an uncomfortable feeling I apologized like it was my fault and didn't even want to ask for any sauce for my chicken nuggets.

This McDonald’s seriously needs too do better, I’ve live 27 years in Colorado since I was born and this still is a mediocre McDonalds, the Taco Bell next to the McDonalds used to suck as well but they have actually gotten better. This McDonalds on the other hand always been the worst when it comes to customer, whatever GM or manager is taking care of this place should be ashamed. I’m mainly ipset because they want to sit there and say that they aren’t handing out the collectible cups until tomorrow when it’s was stated only that all McDonald would be handing them out with certain meals on the 13th not the 14th. While other McDonalds are just giving them out, I won’t be surprised if the employees are taking them for themselves.

Went there twice in the same week. And the size of the milkshake cup changed. It got smaller even though I got a large. Then the next week I hit the one near my house and the cup went back to normal

No wifi is available. You have to ask to use the restroom. The doors auto lock. The staff is slow and rude about everything. No condiments available (i.e. salt and ketchup) and if you ask they act like it's the end of the world. Worst mcdonalds I've been too in a long time. Thank God I'm on vacation and passing through and never have to return. Wouldve given 0 stars if I could.

they are trash they always forget something and I mean always they don't paid attention to what they are doing i went get an order they forgot one of my drinks and they forgot my nuggets and when you tell them they act like is your fault I won't go back to that store they are rude

My weekly date with granddaughter.

Save your money. Absolutely poison with an attitude.

Doesn't even deserve 1 star. Consistently 30 min+ wait in drive thru... even if you order and pay ahead of time through the app. Most recently I ordered ahead and told the app I was already there before leaving my house... Hoping the food might be ready. Waited 30 mins to pick up my food at the counter. My daughter was playing in the play area with my wife watching her. We finally got our food and the fries were old and cold. Halfway through our meal an employee approached our table mumbling and told us the play area is closed and that we need to leave. There were 10 other kids there and 3 other families and we were all in the same area but she only told us to leave. I told her we would leave after our meal. She said the play area closes at 8pm and it was now 8pm. There are no signs stating it closes at 8 and even if there were... There was just so much wrong with that... The employee pointed a spray bottle at me and my wife along with our 2 year old daughter as if it were a weapon. I started to get defensive at that point and firmly told her to get away from our family. I had to ask a few times and it seems she was fighting an urge to attack us which would have been very foolish on her part. She finally walked over to an adjacent table and stared at us while mumbling and chewing on the dish towel she had been using to clean tables. We wrapped up promptly and left vowing never to visit this location again. Can't make this stuff up... If you don't believe me... See for yourself.

Well, the food is pretty standard, but I only give it two stars because they have so often ignored requests to add or take away ingredients from sandwiches. I say ignore instead of forgot because the service at this location definitely insinuates that. The place is almost always a mess, and you will wait longer here than most places if you're dining in.

The manager has allowed a homeless man in a white suburban SUV looking like vehicle to live in the parking lot day and night with towels and sheets over the windows that looks so tweaker obvious but then kicks me off the property for job seeking on my phone as I bring business to them daily is ridiculous. This person LEAKS in public is the words used that I was the person doing it while there is cameras from 3 different businesses pointing towards my vehicle makes no sense. The homeless guy has been living in the parking lot for a very long time now and looks very bad to the public and business.

Employees that worked there were hugging. Other Employees seemed lost. Manager also. Customers were getting upset because they got the wrong order.

Honestly drive across town to save your money. We had to wait and listen to the disrespectful conversation for the kitchen before paying. After waiting for like 30 minutes in the lobby, while both ice was out and all the soda was nasty(one machine didn’t work at all). We finally got our food and asked for sweet tea, after getting back to the car, noticed the extra meat not on the requested sandwiches and missing sandwiches. We decided to pull through the drive thru and the girl that got the big mac decided to eat it in the drive through and because of that they refused to believe they messed up. The manager with the neon colored hair with face piercings was playing with his piercing (without washing his hands) then took the bag back and went through it(while being rude and defensive) and proceeded to give it back to us. Then he had us pull to the side where we waited for 10 minutes, he came back to the car and took the bag again from us and went back into the restaurant. After another 5 minutes brought two of the sandwiches completely plain, just meat cheese being incredibly rude again.

Horrible got all my order wrong very little lettuce and cold frys after asking for fresh

Had to go inside because the app doesn't take gift cards. Handicapped section is in an awful place, making it hard to get in or out if the drive-thru is busy. They need to train their staff better, and customer service is very lacking. The restaurant was not very clean either. They were not that busy but still had dirty tables. Stock was also low.

8th ave is just horrible still the same have been waiting for over 20 min for my food

Waited 30 minutes for one Mcchicken went up to the counter to ask never got my food along with 20 other people in the lobby waiting to be helped. Nobody cares to run the front counter. This McDonald’s needs new staff all they do is ignore you and walk away. I don’t plan on returning.

Don’t come here past sunset, or at all. Workers don’t care when men are walking car to car down the line and yelling at anyone who tried to ignore them. They never get your food right either. Do yourself a favor and go to a different McDonald’s. This location is not safe and none of the employees care.

The breakfast biscuit was so hard, with my attempt to bite it cut my gums. Even though I stopped for breakfast I was not able to eat. The egg was like rubber and the cheese was strange.

Absolutely the worst service I have ever had anywhere. Waited 15 minutes while I could see my food getting cold on shelf. Same woman walked past me 4 times didn't offer to help. Grabbed my own food. Told her I was getting it myself. Now the woman that ignored me suddenly paid attention. She went on a Karen style rant in front of the entire store. Including telling me I was acting like a dog. While a manager just watched.

Forgot to give receipt and fries. (Before driving off) When confronted they needed a receipt. We explained a receipt was not given to us. We just decided to pay for the fries then were told we would have to go all the way back around. Then we asked the receipt be reprinted. Response "we can't reprint the receipt. Went back around to order fries or receipt and there was some arguing going on so we just left.

As a dasher this mcdonald’s suckssss. They don’t care at all about anyone who comes into the building. The front counter is abandoned and employees just stare at dashers and customers that come in. They don’t help anyone. Horrible service. Waited 15 minutes for TWO ITEMS

I come here most days on my lunch break at work. The floor is usually sticky from spilled soda, there's never anybody at the counter, which doesn't directly affect me because i usually use the kiosk, but even then I wait a half hour for my food just for it to be cold and the fries overcooked. Worst mcdonalds in the area. Go to the one on 23rd Avenue. Much much better.

Everytimei order thru drive thru everything looks right but when I unfold the wrapper it's not even what I ordered

Some lazy fu€ks…nobody at front counter ever. Food always missing. You need to do an employee overhaul.

Ordered a door dash, was given the wrong food and no one answered when I had called twice to resolve the issue. (Morning shift)

The manager with the uneven lip rings is absolutely unprofessional and should not be working in fast food if one question makes him yell at a customer. I would talk with him about it. Food not hot after waiting and being promised it was being made fresh.

Mcdoubles were burnt and u could tell they were under a heat lamp all day gross and McChickens were decent but were nerve filled sucks cuz I really like McDonalds..not anymore thank u

Night shift needs to focus up. 05-01-2024. All they do is sit in thr back on there phones. Took them 10 minutes to take my order in the lobby. Another 30 minutes to get my food. Hire EMPLOYEES NOT KIDS.

It's usually my children's go to stop for a quick meal because they are on majority of our visits pretty fast.. they do however have some slower days but that's understandable and we'll more than likely keep coming back.

Awful service terrible customer service and bad food cold fries, soggy burgers, and overdone chicken nuggets. One of the worst McDonalds in America no go on going here.

Went thru drive thru in the afternoon ordered 3 strawberry shakes cheeseburgers and fries. Went to second window girl says strawberry shakes not available asked for refund. She said to park I told her I will wait for my refund since not waiting on food noticed fries were missing. The male employee with grey hair and glasses told me I suppose you want your refund for the fries too. I asked for Manager he said her name is Rima and I took a pic of you because this is the 3rd time we have had problems with you and we will 69 you. Which wasn't true I have never had problems with the employees at this restaurant. I have been a customer for 61 years. He then told me "Get out of my drive thru and slammed his glass window. Staff is not trained well and are very unprofessional to customers. Very rude experience with this staff member and of course order was not correct. Bad service.

Drive thru is the worst at getting your order right.

Every time I go through here it’s a hit or miss. Either the entire experience is on point- or I’m disappointed. I recommend keeping your visits to lunch- dinner time and hopefully getting Diana as your Work Attendee to take care of you. She’s great. Breakfast service and their level of attention/ pride is absolute trash. Wendy’s Breakfast from here on out.

Quick, friendly service that is always right on.

Everytime I go here they get my order wrong or they overcharge me. I brought the fact that I was overcharged by 4 dollars to their attention and they refused to fix it. I tried calling to speak with someone and the phone says they aren't accepting calls. I called the number on the receipt for the franchisee and left a message and never got a call back.

Terrible service, employees are always rude, making faces that show they don't want working. Cookies and fries overcooked… terrible. Midnight team!!!!

Fast drive thru experience and for once we got our whole order correct and nothing missing. We changed to this location due to the 23rd Ave location always forgetting items or not giving us the correct food and always making it difficult to correct or get the missing items. This location we have better experiences at and unless it's late at night or the weekend we don't wait very long in the drive thru.

Idk about these fast food restaurants anymore they ain't like they used to be... Now our food gets sloppy by the minute and they forget so much orders... But good job to every fast food worker who had the patience to put up with all our attitudes 💯

I would be surprised if they could get an order right.

Rude slow unprofessional music was blasting and line was so long I left

Great service and super friendly

Horrible service. Ordered on the mobile app. Checked in,then waited almost 20 minutes for our order. Watched others come and go. I was on my way in to cancel the order and get my money back when they finally brought it out. By then, the food was cold

They always get your order wrong or always something missing from.your order. And management sucks and don't fix the problems wouldn't recommend dirt nasty mcdonalds!!!!!

I am adding to my review, please read. I don't usually rate big business, but I just had to this time. Don't get the filet o fish, it was so dry and tiny and not worth $5+ dollars. Should be a dollar menu item, only worth a buck. Just don't waste your money. Also, check your order before going home on a Saturday night. I know "it's" legal, but orders might get confusing for some. McRib is awesome though LoL

I got a my food door dashed and they messed up a coffee and completely forgot my tea. When i tried calling the store the phone is not in service.

Nasty! Just nasty!! Every. Single. Table. Was absolutely disgusting.....pretty sure I caught an STD sitting at a booth.

Come here if you want to wait an hour for food. Workers don’t even acknowledge you.

Cold fries, old fryer Grease. Rude window employee. The McDonald's over by centerplace is like a 5 star restaurant. Maybe you can get some training from them. Take this opportunity to take constructive criticism. And fix the dang ice-cream machine 😒 already!!

They were a bit chaotic for a restraint that wasn't that busy.

Fries aren't filled up all the way happened on several occasions, just not a great McDonald's

Staff just ignore customers unfriendly so slow every time I come in

There needs to be some kind of quality check or something. I don't know what it is but for some ungodly reason, there's always some kind of issue with my food. Seldom ever do I actually get a drinking straw. I ordered an oreo mcflurry from here to get a cup with ice cream and crushed oreos sprinkled on top and no spoon to even mix or eat it with. Half the time, my drinks are lacking flavor so I doubt the bibs on the soda machines are maintained that well. And I just ordered food for my family just to get some cheeseburgers that had overcooked patties to the point they were leather. If I could order from any other mcdonalds in town, I would but unfortunately I can't. Don't recommend.

Ordered 2 double cheese burgers 2 med fries.......as always fried were cold and like cardboard nasty! Can't even get fresh hot fries here. Every time we get fries there old and gross!!!! The double cheeseburgers were not even hot. This place sucks!!!!!!!!!

Ive never had such a disgusting drive through experience. Black hair slicked back mean and rude miss lady, training a guy. As well as my sister called to ask for the store number and managers name and was hung up on lol. So we are on the other phone now writing to the big guys and will only be getting food tomorrow to check name tags lmao. Just disgusting.

Probably one of the worst mcdonalds I've been too. Terrible customer service the workers all seemed to want to be sumwhere else and it was a hassle to serve you. I then recived my food fries were stale nuggets were old and it looked like sumbody shook my big Mac up and down. I'll never go back

This is a terrible location. Everything is served cold

The bathroom has been closed for 3 weeks now cause no employee wants to clean the shifty toilet

Check your order when using drive through. I've received the wrong order before and once I was missing items

The cashier was very nice and polite

Is it the lack of ability to READ AND ORDER or the lack of caring to make an order correctly?? How do you order 2 Oreo mcflurrys, a hot n spicy w/chz, add pickles, NO SHREDDED LETTUCE, and. 10 piece mcnugget with BBQ sauce... And end up with ONE m&m mcflurry, a hot and spicy with more lettuce than anything else, cold nuggets, and NO sauce?! Can you people also not count? Apparently you can't answer the damn phone either. I realize it's a fast food place, but it's still a place where people spend their hard earned money. DO YOUR JOB AND DO IT CORRECTLY. JFC!!

Associates at that location can not follow directions. I placed an order requesting NO ONIONS on my sandwiches. Instead they were both loaed with onions. It even said no onions on the ticket. Is it really that hard to read? You just lost a customer.

So we came through ordered 2 Kerwin Frost Boxes, total was about 25. Which was more expensive than just the meals. The guy at the drive thru had a major attitude when we stated our order was wrong, we had only received one of the boxes and a ten piece by itself in a bag. He took the bag from us, put fries in it and still got it wrong. The drinks were clearly 90% soda water. The employee after handing the bag out the second time then proceeded to slam the window shut and walk off. Never been more disappointed with a visit in my life.

They had me pull forward for my food and I sat there for 20 minutes waiting for a 10 piece McNugget.

Really great food good staff, be careful at night

Update: added a star to service. The evening crew does fine. They're quick. The order was correct. The soda is carbonated. In regards to morning/lunch shift: One word: sloooooow. If you go in to pick up your order, prepare to wait. On average it takes over 30 minutes for what other restaurants can do in 10. What's really bad is it wasn't busy when I ordered. If you speak with a manger you might get a show depending on who it is. Most times it's just excuses. I get it. Staffing. But when I see the staff moozey around and move at the pace of molasses in January, I'm a little less patient. Or they are standing waiting on an item instead of multi tasking. This one might be closer but the one on 10th is faster and I will just drive the extra distance to not wait 45 minutes for my food.

It was OK, got the 20 piece nuggets and a couple on the top were cold.

I placed my curb side order. Get to the store. Their app goes out, and I wasn't able to put what slot I was in for curbside. I head to the drive thru cause no one is in line. The worker tells me I need to go back to curbside. Then he tells me I need to go inside "because he's not upfront." (I'm thinking you have a headset right? Why don't you just ask) No he can't help me in drive thru. So I proceed to go inside. And I swear after the little machines to order were put in, you can't not find a worker to help you upfront. Ridiculous run around I've gotten for food. Ridiculous customer service.

I'm not sure what went wrong, but we experienced a couple of fails here. We ordered a Happy meal and a Fish Filet sandwich. The first fail was the pail that the Happy Meal was served in. It appeared that soda had been spilled inside and outside of the container. The second fail really surprised me. McDonald's is known for following processes that keep their products consistent from one location to another. The fish filet on the sandwich was slightly burnt. That's the first time I have ever run into that in the 60 years that I've been eating Filet o Fish sandwiches. Ironically, this is the location where I had my first Filet o Fish when I was 6 years old.

We ordered our curbside and then waited for 15 mins before we left to give the workers time to make the food. However when I showed up it took another 15 min to get the food out. There was 2 cars in the drive through and less than 10 customers in the store. It should take 30 mins for a sandwich. On top of that. Why not start making the food till I show up? That defeats the purpose of curside. I'm still going here just because I don't have many other options. Just expect better for 20 employees and less than 10 orders

just a lot of kids working there and sometimes it gets a little confusing I'm sure. the staff is usually able to get their stuff together and place is always clean

I absolutely appreciate this restaurant. We went up to the drive thru and they said that they are still waiting on the food. We at least knew that the food was fresh. The staff was very nice and polite, brilliant

I love this place they are so nice and sweet. Great management they are supper nice. Love coming especially cuz I love the food like the fries and coffe

Omg starting the morning with a perfectly made coffee is my bliss. Not only was the 10 sugar & 10 creamers followed correctly but she also mixed it perfectly. Thank you so much. This is my go to for coffee every morning. Ladies you're the best!

Drive through is okay. If I go into order it seems like they don’t see me..?

I enjoy McDonald's breakfasts, but I'm getting tired of ordering the Mcfrapes and being told that the machine is broken. I asked an employee what was wrong with the machines and he told me that they weren't really broken, but that the shift before breakfast did not clean the machine in order to work correctly for breakfast shift. I'm contacting corporate and letting them be aware of an ongoing problem. If it's on the menu, then it doesn't matter which shift didn't clean it. Just get it done. Bring the McFrapes back...

Rather typical of McDonald's. Not bad but nothing above and beyond.

Usually slow, especially for doordashers. I have been ignored as a customer and a Dasher in here several times.

Took 30 minutes to get 1 burger

I just want to show appreciation to the employee who was working at the counter. His name is William. Great customer service! Thank you William!!

Took a very long time for the food to get to my table, they messed up my order. Not a good experience

I ordered a meal with no pickles...they still put it on...And when I took it back, they gave me another meal still with pickles. .Y can't I have a big Mac with no pickles

Mcdonalds ratings are always variable, just like the turnover rate of people who work there.

If you can avoid this McDonald’s, do it. The food is usually cold or just not that good compared to other McDonald’s, the cashiers always mess up the order, and it can take 30-45 minutes to get through the drive thru at times. Every time we have ordered through doordash, they have neglected to give us straws for our drinks and the sauces that we ordered. This McDonald’s is just garbage and they obviously have a lack of proper management.

The staff at this McDonald's is great! I have a very small service dog, and I ride the Greyhound bus frequently to go to see my daughter. I always order just a hamburger patty with no salt for my dog and they always make it fresh for him and they usually don't charge for it because I order other food and a large caramel macchiato with it. It doesn't matter how busy they are they make sure that my fur baby is well fed and taken care of! Thank you McDonald's for great customer service and being service dog friendly it is very appreciated!

It was overly salty but still the same expected flavor

Slow service today. Nuggets were soggy as were the fries. Cheeseburger was average

Todo muy bien solo la manager Karla es quien deja en mal este lugar

Im not sure if the girl taking orders is not paying attention. She messed up my order and my bad for trusting them in not checking my order before leaving. I think next time I will!

Christopher the Guy at the front is real cool