McDonald's in Gibsonton - Phone Number, Reservations, Reviews

Really bad customer service the African-American man on the second window. He was very rude. Never go back to this location.

I started to write this review last time I came here but now it’s a must. I only come here because the food is actually ok and it just happens to be the closest to me. First time I came here there was no line I asked for an iced coffee and a sausage egg Mc muffin. The young girl at the front takes my card and tells me to pull to the next window. Keep in mind there’s no line or reason why she could not swipe the card right there. I pull to second window and the manager tells me to go to the 3rd window! I said I would go to the third window after they give me back my card. The manager then tells the girl to hurry up because I want my card and I hear her asking was I still sitting there. Of course I’m still sitting here! They finally give me the card and food. 2nd experience again no long lines but I have to wait 15 minutes in curbside pickup and watch people coming and going after me only reason they came with the food was because I walked in there wondering what was taking so long. 3rd experience I ordered and paid for my iced coffee and sausage Mc Muffin at 10:20 got there before breakfast was over. Again no line and I’m there at 10:26 but it took them 4 mins to check me in. Now it’s 10:31 and they tell me they cannot make the sandwich because the system cancelled it out said I could only get iced coffee. I said ok will I be refunded for the sandwich they’re still back there going back and forth with each other and telling me they can’t make the sandwich. They give me the coffee it’s not made the way I ordered missing whipped cream that I paid for. Manager on duty then says they’re going to make the food after I complained about how they keep doing things. Coffee tasted terrible and money went down the drain. This morning ordered same iced coffee paid extra for caramel and chocolate drizzle with whipped cream. Sent my husband to get it because I didn’t want to deal with them and assumed it’s an easy order that would be impossible to mess up. I get the coffee and of course there’s very little drizzle and no whipped cream. Called up to the store of course no answer. All in all these people need better customer service training and need to learn how to follow orders and read directions. I get times are hard but I always say if you are not a people person find another profession. This location and the workers show lack of patience and organization and they are lucky I am not one of those people who will come back and make a scene over my money but I can’t speak for the next person!

We had 3 flurries, and they were delicious!

Manager was very rude speaking to costumer. Every time I ask for a cup of ice her response is that the ice machine is broken. She is very rude even talking to her employees.

This is the worst McDonald’s of all times every time I go there prepared to have the worst service you have to wait over 30 minutes on your lunch sometimes wants to give it your lunch. You get pissed off because of the time that you just throw it away I’m surprised McDonald’s.

very good i bike ride here a lot. very fast food looking forward to coming again! i love mcdonald’s

Every time I go to this location the manager is rude, charges 30 cents for extra sauce and charges for a cup of ICE ! I’ve never been to any McDonald’s where they charge extra for ice !! I was appalled . I rather drive to the other McDonald on 301

They close at 11 and I arrived at 10:20pm and I waited 30 minutes to order and the guy that was taking my order was so rude. I just asked if they still making chocolate shakes and he said “maam we’re trying to close can you just get through your order” like damn okay and after that I went to the window and by this time it’s 11 o’clock and that not my fault what so ever that I waited how long for someone to even take my order? This guy was already yelling at the customer in front of me. But I got to the window and he’s yelling at the employees and then when I gave him my money in his exact words was “don’t ever do that again! x2 when you place an order that big come an hour early this is so rude to my employees” literally yelling at 2 teenage girls. I ordered for my family as well but damn I got there literally 40 minutes before they closed ain’t my fault. Never coming here at night and corporate should be called on him highly rude and disrespectful. Pretty sure he was the manger. But will probably go to the McDonald’s in Ruskin plus the food was cold.

Spend $40 on food, charged for sauce? Half sweet, half unsweet tea = 100% sweet! Chicken biscuit was undercooked. Seems to be a common theme at this location. I tried to bite through the chicken at first, and it said NO! I just don't understand.. headed down to 19th from now on. Waterset and Kings Lake take note.

I live across the street from this location and in the future I will choose two other locations further away to avoid this establishment. Tonight I encountered a very sarcastic and unprofessional male employee in the Drive-Thru I spoke to a male manager who then went and made fun of me with the staff saying oh no John now you're getting fired and you better go home. They all had a really long and hard laugh at my expense. While I was listening the female in the window said pull forward I wasn't even paying attention to her so when I get to the third window it's open and I continue to hear her say yeah she gave me a look when I asked her to pull forward and said I said something when I didn't even open my mouth. It was like a bunch of kindergarten kids feeding into each. I've never heard anything like this at a fast food place. I asked to talk to the manager again and Char came to see what I wanted. She said she wasn't aware when she walked right through them to go outside near me. I got the complaint information to file a formal complaint even though I know it won't do any good. I consistently have issues with this location mostly cold old stale food being given out but this was the worst. Imagine being a paying customer and coming to get your French bulldogs a double cheeseburger and paying $33 in other food to be treated like this? The owner of this store should be ashamed they have people like this working for them. They'd all be fired if it were my store. Luckily there is a microphone and camera so maybe it will be watched. What a horrid experience. I will never go back here after this. This was emotionally traumatizing and very uncalled for.

Hello, I just wanted to take the time and share my experience with this McDonald's in particular . . . Me, My wife and Kids travel very often and visit PLENTY of fast food joints along our path and I have never experienced such personalized service from a McDonald's before. I believe the gentleman's name is Austin (because I asked one of the other employees who it was that dealt with us). I want to say from the greeting and engaging conversations with not only myself but the friendliness with my kids and my wife it was indeed over the top (especially with my wife) . . . He came back and checked on us while we dined and even refilled our drinks without us asking then lastly took up our trays after we completed our meal. This service is not one we are a custom to and especially at a McDonald's so I just wanted to take the time and write to say something about Mr. Austin ! Keep Smiling and providing that extra special service you do . . . We love you Austin !

Workers have attitudes and just want to be lazy. Waited over 15 mins at the second window.

The manager is on point. He make sure customers get the best experience. He seems to alwayscbe there when i go. Tge food is always fresh. Out of 4 McDonalds, I drive further or out the way to get to this one.

They messed up my order every time their chickens always undercooked and don’t even ask for anything extra because they didn’t even make the regular sandwiches the right way so that’s just gonna be way too much for them. Something has to happen. Things are way too expensive for a place to not be ran correctly, I keep giving them chances and they mess up every time. Every time I just pulled up to the window to place an order knowing that they were going to mess up and sure enough I didn’t even get to put in my order six cars went through the other drive-through before someone said anything to me .

Just paid 33.00 for a bag of cold food. The last time I went there the bread was hard as a rock ( couldn't cut it) this time the lack of care is evident. I had to reheat the food after a 3 minute drive. We won't be returning to this location.

Drive through staff extremely rude. Horrible service nearly every time I come here. Tonight will be last time.

Fresh and clean and nice people

Paid on the app for my food and used 6000 of my points and left with nothing. They gave me the wrong order then tried to tell that they didnt have my order in the system. The girl at the first window confirmed with my name and code. They made the mistake at the second window and the new manager didnt want to make it right. I live across the street and never experienced that kind of customer service there with the previous manager. The manager also had the nerve to take the food they did give me my money back. Definitely calling corporate.

This place is just trash they're more worried about their timer they park 10th on the side of their building guaranteeing fresh food to be brought out for you to wait 20 minutes and get cold food this place should be shut down

This location has somehow found its way onto my Friday morning en route to work breakfast stop. Have never been a big fan, but choices in the area are limited at 530am. That being said, I always get a Bacon McGriddle combo with a large coffee (black), and every time (so far) it has arrived made perfectly, and fresh. I am sure the time of the morning helps as they aren't busy that early. Service is fast and friendly, maybe because the staff are more of the age group that remembers what customer service means. Bottom line, nice job and thank you.

Place order on app at 10:25 get charged for it and confirm I’m at the restaurant app says restaurant starts ur order as soon as u Mark u r at the store go to window at 10:32 and get turned away because breakfast has stopped

There is no reason why I order placed at 5 AM requires any confusion. If I buy two egg McMuffins and one three hotcakes and asked for three syrups and there should be no you should be telling me I can only get two or there’s a price clearly I don’t care about a price .30 the nerves and no I don’t want to donate. however I could care less how hard was it for efficient communication. I wanted three syrups I clearly said pound and clear that’s fine. Then the food was trash disappointing not even cooked all the way putting my heath at risk eating cold rushed food. Wasted my money for lackluster customer service and lazy workers

I don't eat McDonald's almost at all but I was craving a chicken sandwich. This McDonald's is the only thing close to me so I decided why not. I did the spicy mccrispy sandwich and I was not satisfied. I actually went back 2 more times to satisfy my cravings and no thanks. The chicken is semi tough and you have to pull at it. I stopped coming because of quality issues and well they STILL exist. No thanks not again. On a good note, all the people were pleasant to work with and it's pretty new store so it looks pretty clean which is good. But not again for me sorry.

Always spot on every time, and I can't say that about every McDonalds I have been to.

Same old no to much diferent than other

This is the worst McDonalds. Order never accurate. Manager don’t care. More worried about pushing everyone up to wait in spots to try to fake quick service for drive thru times than servicing customers and making sure orders are correct Provide less items if you can’t handle the service and start getting your orders right

Food never changes except for the quantity and the prices are always changing, but so is everything else

Went through drive thru and server asked what I ordered, looked in the bag, folded it up and handed it to me. We I got home my breakfast sandwich was missing. I called the manager answered and when I explained he said in a very nasty tone what do you want me to do, FIRE HIM!! I said no and that was not my point. He never asked what they could do or even apologize. He did say I guess someone making a mistake will keep you from coming back. I said no but you attitude will.

Crew needs more training I'm waiting line ordered my food I looked at screen they had order wrong So I said that's not my order they the other girl took order on wrong lane . Ok so I said ok I reorder my food then I pull to window they said they messed up again that they need to take my order again at window . I'm like hmm ok So gave my order gain they messed up again . I'm so dumb founded . All I ordered was a 10 Piece chicken nugget meal with a large Dr.pepper and 1 double cheeseburger no onions. End over order. This point I lost all hope on getting food I'm hungry so I left . That's why I feel they need to give additional training to their crew .

Food poisoning (avoid) I purchased a double cheeseburger on June 1st, 2024 around 6pm. I started developing symptoms of cramps and nausea that evening. That night and into the next morning I developed severe diarrhea, fever, chills, body aches and headaches. These severe symptoms continued for the entire day of June 2nd. Today is June 3rd and I have mostly overcome the illness. I did not eat for the past 36 hours. Very close to being hospitalized. I'm a pharmacist so I know that this is not a stomach flu. I've had a decent overall experience but I cannot stress enough the importance of food safety and to avoid spreading to other customers . This has been reported to the proper authorities.

Order #676 11:33 am I ordered two plane double cheeseburgers only onions. One sandwich was freshly made the other was dried out and old has a obviously made it with two old plain hamburger hamburgers

Food was hot and fresh! Super clean inside and Austin's customer service was out of this world!

Thank you for your wonderful customer service Austin!!

WAY TO EXPENSIVE OVER 4 DOLLARS FOR ONE FRENCH FRY...DOESN'T EVEN EQUAL ONE NICE POTATOE...Staff was good, unfortunately it's time to take a break from McDonalds as same price of better restaurant

This is the first time going to this McDonald’s location. I went through the drive through since it’s close to work. The drive thru lane moved quickly as did the line to the window. The food order was accurate and fresh. The entire experience was very pleasant.

Always forgetting something in the bag . It ain’t that damn hard

Good but if you try to order a water when picking a mobile order up (not an option in the app) they make a big deal out of it.

Every time I come through for one cheeseburger I got to wait 15 to 20 minutes for a McDouble, it's every time like y'all just sent 10 of us to go park hire people that know what they're doing.

Horrible Mc Donalds and I have been to some real bad ones, but this one is really bad. Food is not horrible, yet they forget almost your whole order, they will make you wait for so long.. so long that it is just out WRONG. On top of that they forgot to give us ketchup when we asked for some ketchup the manager told us we are not allowed and we should have asked before, and We did… but they forgot and then yell at us. They didn’t provide a receipt either, then they were also mad that we didn’t have a receipt. These people are rude, with no professionalism, any kind of values that a costumer service provider should provide. I heard about this place being so bad, yet I didn’t even imagine it would be this bad, there’s many things wrong at this place, I could never typed everything in a comment. NOT RECOMMENDED 🛑

Prices are very high, they need more help, and help that are at least pleasant. The last 3 times I have been they have not got the order right.

Austin a worker very nice man & he helped out with what was needed very nice man

austin worker is a very nice man he helped us out with what was needed, we didn’t have enough money for another mocha frappe so he gave one us for free

Literally found a black hair embedded in my sandwich 🤬🤮

McDonalds is no longer affordable for anyone!

This McDonald's always has the worst service. I placed a mobile order and tried to pick it up through drive through. They always move you to another window then forget you are even there. 20 mins for a hashbrown and mcgridell. Then you come to the window and tell me they were trying to find me??. Come it together.

Man Austin was great, his cashier jj mistook what I was asking for and when my order came out I promptly informed jj and kindly he told his manager Austin and they both went above ad beyond to get my order right as well as made me a extra frap for my troubles. Honestly I needed to see that kind of customer service without any issues or pangs. I been coming here and imma definitely keep coming thank yall!

Today while getting my morning usual I had a special blessing of witnessing manager, Austin doing something extra special. He was giving this little boy who has Down syndrome and who is autistic some awareness items in celebration of autism awareness month. The little boy was so happy and seemed to have a great connection with Austin. I love how Austin always goes out of his way to connect with customers and is so personable. He makes this location MY McDonald’s!

Store was supposed to open at 5:00 am and did not open until 6:00 am. The manager on duty said she was distracted? For an hour? With customers standing outside? After entering, the men’s restroom was in a horrible mess. The toilet was packed full of you know, and the toilet would not even flush at all! Wow! I reported to manager and she just had a stoic look on her face with no reply! I left.

Honestly just go to any other McDonald's in the area. The lobby was filthy, they don't make your food correct even when they remake it, and they selectively make people pay for condiments. I say selectively because my husband went to get buffalo sauce got it no charge but when my mom went up to get some mustard they charged her. They put onions on her big Mac and when she told them they didn't even open the box to check they just pointed to the ticket on the box and said it didn't have onions because it said no onions on the ticket 🤦 Of course it said no onions since thats what she ordered. Then when they remade the burger they made her open it in front of them as if she had lied before and still they put pickles on it (she ordered it without pickles as well). They didn't offer to remake it again or even apologize for messing up the remake. First and last time my family will be going to this location most unprofessional, dirty, and poorly manged (at least at the time when we went which was yesterday around 1-5pm idk exactly) McDonald's in the Tampa Bay area.

Manager was extremely unhelpful sat in curbside for 30 min for them to tell me I ordered in the wrong place and they wouldn't assist me.

Love the timeliness and friendly crew like Austin with the bunny ears!!

If you think stupidity has limits, you need to go to this place. Bad, bad, bad.

The service there is timely.My order is almost always right and it's a lot cheaper to order on the app.

Best burger i ever had, i just wanted to leave a review because not only the burger but the coffee was so perfect and the fries were hot and fresh, would recommend!

Workers are very nice every time I come by for lunch. Austin who is a manager on site runs a well organized & friendly staff and it’s a pleasure coming here!!

Food cold. Management RUDE. Service slow. Highly disappointed.

Well when I go during rush hour so to speak go inside the store they kind of ignore you because they are so busy tending to the therefore you have to wait a few minutes before they serve you other than that it's not too bad although they are still hiring you people and are being trained on the job.

Let me start with you never get a second chance to make a good first impression ! First time going inside this mcdonald's and probably the last. Walked in went to the counter to order. Waited for approximately 4 minutes and no-one came out to take my order. Not even an acknowledgement that someone saw me. No customers in the dining area. While waiting, I noticed the cost of a egg mcmuffin is now $7.49. That's ridiculous for one egg(12 cents), piece of sausage (25 cents), English muffin (20 cents) and a half piece of cheese(3 cents) fir a total cost of 60 cents. What a RIPOFF. I understand food ckost since I worked in the food industry for over 40 years. Ended up walking out never to return to any mcdonald's. Time of incident was February 3rd 2024 at 9:30 am.

I have never been in such a sterile place ! No fountain area ( maybe too many people came in to get free drinks?!) You order via kiosk, which I dislike, an employee brings your food to the table. The employees were very nice! But it was such an unwelcoming environment, I would not go back to this store. Whomever picked out the mural on the wall, it is ugly.please revamp this store. Your employees ( and customers) deserve better.

Austin who is a manager at this site does an awesome job ensuring customers receive a great experience with quality food and friendly and attentive service. For example, while I enjoyed a cup of coffee working from my laptop, Austin checked on me and other customers multiple times to ensure our experiences were no less than exceptional. He provided this same attention to detail and quality service to each and every customer as if they were his only customer. Thank you Austin!

Muy amable y super rápido nos entregaron la comida

Do not give this place your business, . This is the worst McDonald’s ever. Slow, rude, absolutely horrible environment. Food is not handled with care. The best McDonald’s around is the one on 41 in Ruskin, second is the one in Sun City third would be the one by big lots then the one on 301 in Summerfield la ok. Avoid this this McDonald’s, on big Ben, across the street from waterset at all cost.we have been here many time, it’s convenient. We are also DoorDash delivers in our spare time and the experience picking up a McDonald’s delivery with these employees is absolutely horrendous compared to the other McDonald’s in the. Surrounding area..

nice and clean, never have to wait long for food.

I just arrived home with my order from this location and for the second time in a row I was shorted - this time for a McDouble and the previous time for 2 McDoubles. Shame on me for not checking my order after the first experience but there needs to be a bit more drivethru QC and attention to detail at this restaurant.

Best service I've ever received at a McDonald's & that's every time we go. Always greet with a smile! Thanks Austin for running a great team!

Ese camida es excelente Ami me encanta in a comer en ese lugar

McDonald's is McDonald's. You're not going to get sick and they all smell the same. If you want a cheap dessert, a good idea is to do the hot apple pie and the ice cream cone. Then you have pie and ice cream

no issues. Food was hot and service was friendly

Great spot to get a downright nasty dirty burger once a month. Yummy, hits the gut like liquid lead. Nothing better

Went to pick an order and they took 20 min to make it. Meanwhile the manager was talkin super loud on the phone dealing with a customer. Not too impressed.

This McDonald’s has got it all together! Their service is great and they’re super fast and friendly here. The food is fresh and far better than any other McDonald’s I’ve been to. I come here often after dropping off or picking up my kid from school and my order has been right every single time. Highly recommend coming here!

For a brand new location the food is the hottest garbage. Please do your cooking oil changes and maybe invest in a bit more training, it'll probably go a long way. Customer service was regular but the food tasted like it was leftovers, reheated, with a dash of seasoning.

Screwed up order-food and drinks.

The place is really disorganized employee wise. I guess new ones.

Employees extremely rude. Worst customer service EVER!

Really enjoy having a new clean location close to home. Also, Austin has been super helpful and attentive in assisting me the times I have visited. Really makes visiting a great experience.

Austin the manager was very helpful and kind to us while we were there. Clean establishment.

This place just opened a few months ago. Drive through menu doesn't work, no line and thet make you pull into a parking spot so they can run food out to you. Employees are rude af and sound like they are sleeping g and can't understand what they are saying. All in all trash 🗑

Is it really necessary to do a review on McDonald's? There was nothing great or bad about this particular franchise. I ordered my food from a screen paid for it there and picked up my food 2 minutes later.

Staff and Management is great...took the time to correct some Teensin the lobby. It takes a village - made it possible to enjoy time with the Grandson.

Staff was friendly and generous on condiments unlike so many others that are hesitant even upon request.

I like MD food they have great service

Every single person we interacted with asked me what my order was to make sure I got the right one (ex. "Did you have the big mac meal?"). Caring and professional! Line was fast even though it was long and food tasted and looked good.

Staff very polite but food was cold

Awesome Service and Delicious Food

I drove through the drive thru around 2 p.m., and it was not crowded. The clerk read my order back just right. However, when I got to the window, the place was a mad house. I don't know if they were short staffed or not, but there was a lot of disorganized movement. I was impressed with how fast they got my food to me despite the chaos. After driving 20 minutes back home, why did I open my bag and find 2 cheeseburgers and chicken mcnuggets with fries when my order was 2 quarter pounders with cheese, 2 fish sandwiches, and 2 orders of fries. I was hot like fire because they messed up my order. I was mad at myself for not checking more thoroughly. I don't know about you, but doesn't it seem like a trend amongst fast food restaurants, except Chick-fil-A, that the quality and pride in work have declined? It seems that getting orders right and quality of food has declined at many restaurants, even though the prices have gone up. This is fragglerock bull.

Took 27 minutes to get 4piece nugget, fry, cheese burger and fry on app.

Always gotten my order right. That’s a big deal for me with fast food.

Excellent services and the food was fresh!

Love this location but every other day the ice cream machine is down. Surprisingly for this being such a new location. Very disappointing for my daughter.

This McDonald's has one of the most capable managers I have ever met; Although very very very busy and at times what appears to be short staffed. . . Austin is always smiling, pleasant and willing to go out of his way to make my day ! I will continue to return ! Thank you Austin for not being the typical McDonald's Manager.

Why do I feel like McDonald's pricing is way higher. Was a great experience used my mobile app

New location, very friendly employees. Keep up the great work!

I'm sorry, but this location is almost always a problem. Food is often wrong or missing. I would always recommend checking your order before diving away.

lemme be honest,food is usual for a McDonald's but honestly the service is straight up dog,homeboys take 10 minutes to fill up a cup of coke for you.only reason I'm leaving 2 stars is cause you can do the infinite soda glitch,cop it before it gets patched😛.

So I pull up to the drive thru, order a McChicken. No one seemed happy, first girl taking my order said she was fine after I asked how are you?, The second guy had a smile but a African American male I assume the manager. Saying tell them to park. I asked if it was going to take a while because I didn't have a lot of time. The manager proceeded to say louder come on tell them to park at 7, 1,.... I understand your trying to cheat the system and get us out of the drive through for better ratings through the company. But you obviously need to learn how to be a manager work with your team make them feel better at work and be nice to your customers. Customer's can see how you treat your employees and it will take effect on the business.

My fries 🍟 was luck warm for it to be at 1035AM, which is right after breakfast.

It's McDonald's nothing much changes...

I'm just impressed of the work they do here, especially at a McDonald's. I went through the drive thru and there was a lovely lady and a great gentleman. I asked the boy his name Ray he was really nice and always showed a big smile at me and my kids. Food was given really fast!! You guys never failed me