Starbucks in Riverview - Phone Number, Reservations, Reviews

[Edit to add: The following review is for the new Gibsonton Dr location, after posting, I noticed it was attached to the wrong location. Not sure how that happened when I selected the Gibsonton Dr location. I’ve never had issues with the Big Bend location.] Normally, I don’t get the chance to dine-in at a Starbucks, but being on maternity leave, I’ve been able to dine-in at two different locations this week. This location is a newer build, so I decided to check it out. I ordered some egg bites and the new Iced Apple Crisp Nondairy Cream Chai (delicious by the way). During my visit, I nursed my newborn son. I didn’t think anything of it as this is my 2nd child and in the last 3 years of my breastfeeding journey, I have NEVER had any issues with breastfeeding in public spaces. However, today, a Starbucks employee walked over to me and asked if I had a blanket to cover up what I was doing. I was taken aback as I already do cover my breast when nursing in public. I asked if anyone had complained and she said it was bothering the “partners” (later I found that’s what they call their employees). I told her no that I wouldn’t cover my son’s head/face and she repeated her question saying that they can’t have any skin showing. This comment didn’t make sense to me, and since I already cover my breast, I didn’t understand why I was being asked to cover up more; so to get her to leave me alone, I grabbed a burp rag and put it on top of my shirt covering my breast. I was embarrassed at the scene she was unnecessarily causing, so I appeased her, but this experience truly upset me. Being Florida, it’s hot and I was wearing a tank top. No one had any issues with my cleavage showing beforehand; it wasn’t until I was feeding my child that suddenly they took issue. As much as I like Starbucks, I’m extremely disappointed with this whole situation. Side note: As I mentioned in the beginning, I had the opportunity to dine-in at 2 locations this week, I nursed my son at the other location (Big Bend) as well and had no complaints or anyone asking me to cover up. If I can help it, I will likely not go to the Gibsonton Dr location again.

Usually stop at the Starbucks closer to my place, but this one is on the way to work too. I forgot how unpleasant the morning shift order taker and drive thru lady is. Went a second time this week and remembered why I won’t stop here again. They’re not personable people, and they certainly don’t belong in a Starbucks.

Brand new location, so I'll give them grace, BUT. I had 2 DRINKS on my order. 1 drink came up quick. The next drink..... 10 min later. I finished my first drink while waiting. Online order at that

This is by far the cleanest Starbucks I’ve ever been to. The employees are always so kind and working so hard. Seeing Annie is the best part of my lunch break!

New Starbucks near Belmont is beautiful inside

In and out quickly with my coffee in hand:) kind people inside

Can somebody please retrain the Starbucks so when I want to spend $8 for an overpriced coffee it tastes like an $8 overpriced coffee, I actually enjoy it. Now my only option is deleting the Starbucks off my phone just to never be tempted that I could possibly have a good latte in the morning. I promise you, I keep trying only to be so angry at myself for even trying again. How does an extra shot latte even taste like a watered-down version of coffee?!? Twice?! I've tried to order the same thing from them on multiple occasions and not once has it ever tasted the same. Do not go. It's a waste of money and expectation.

Sat there waiting for my second drink of my online order for 15 minutes while they served a multitude of customers that came and ordered after me. I had ordered 10 minutes before even arriving for the order and it had been estimated to be complete well before my arrival. This poor service and lack of consideration for my time caused to be late for work despite my extra time I had made to go. Very very disappointed and I will not return.

Recommend ordering ahead and running in to pick up. The drive through gets really long and can be slow, but if you order to pick up it’s fast and easy. Always a perfectly made drink.

Great place great people great food recommend lots of people to go there.

This Starbucks is absolute trash we had the old guy in the window and on my order I asked for extra caramel and extra crunch on my drink however they failed to get this right the first time so I asked again and my drink still didn’t have extra caramel and extra crunch. I went with my family and nobody’s drink was right the first time nor the second time they made it. And I will not even get started on the taste of the drink. I myself find that absolutely unacceptable and it is clear that this Starbucks has MUCH to work on. If you are gonna take a trip to this Starbucks just turn around and head to the one in Apollo beach the longer drive is completely worth it. I wish that I had anything good to say about this Starbucks but sadly I do not.

Excellent Service. The guys are very friendly and efficient.

We totally enjoyed our Frappuccinos, and we were able to sit and chat for a bit, too!

The outside of the store is clean of debris. Unfortunately the area is so compact, there is limited parking for the small plaza, line is always at least 10 minute wait when I go (which has been various parts of day). I started going to this location since a different location had the worst service and so far our drinks have been made well, food is usually made well except this past visit. Yesterday I ordered a bacon gouda sandwich but the bacon just looked awful and I got a two small thin pieces of bacon. My other sandwiches bacon was normal and good amount so I'm not sure what happened. The employees are friendly though and very polite. Overall I like this location better.

Excellent customer service from Britton and Alexis. Thanks for allowing me to gift.

The staff was very cordial and friendly

2nd time coming here from out of town. Customer service is always nice and friendly. Coffee and products are delicious. Great location. Keep up the good work.

literally can’t keep coconut milk in stock. i’ve ordered the pink drink once in my lifetime and every time i go back it’s not available because they don’t have coconut milk.

I had not enough money to buy Boba so they said it was on the house and I did not have enough money for 2 cake pops so I thought that I would get 1 but they got me 2 <3

Starbucks never ever disappoints!!

Drive thru quick and courteous service.

I was recently diagnosed with Type II diabetes so I’ve had to give up my favorite “Decaf Mocha Cappuccino.” But going to Starbucks is still a treat. I asked what they could do besides a decaf pour over. They suggested decaf shots and I could add cream to it. So that’s what I did and used Stevia to sweeten it. Great replacement.

I visited Starbucks on April 15 at 7:43 am and ordered a Caramel Ribbon Crunch drink through the drive-thru. My total came to $7.72, and I added a $1 tip for the service. I specifically asked for an extra caramel ribbon crunch in my drink. While the drink itself wasn't bad and I would rate it a solid 4 out of 5, let's be realistic - the caramel ribbon crunch isn't quite the same without those delicious caramel pieces. Unfortunately, my drink was missing those crucial caramel pieces. Despite this, I found the drink to still be enjoyable and presentable. Additionally, I would have gone back to address the issue, but I was already running late for my shift.

Espresso macchiato #1 very good atmosphere

Received my coffee the same as usual. Phoebe made it to perfection. She is so friendly and personable!

I think like most, I look forward to coming to any establishment in order to enjoy a treat for myself and my child. Firstly, the gentleman working the drive thru just blurts out “what can I get you?” In a very bothered tone….fine maybe he’s having a bad day. When I ask for an item and I clearly am not sure about what it’s called and you ask me what I’m talking about instead of guiding me on YOUR menu, very off putting. Secondly, the least you can do is make my order correctly if you’re going to keep hiking prices up. I got with a friend who is a Starbucks employee of 10+ years; I asked her what was up with my drink, she said it was clearly not shaken enough. It’s called a SHAKEN espresso…why am I chewing my coffee? My son’s hot chocolate tasted like hot water, no flavor whatsoever and he was so excited to have his treat. Both drinks went right in the trash and I have to say…I won’t be back to this location and I’m not even sure I want to bother with Starbucks anymore at all if I’m being honest. What a huge disappointment to something me and my son were really looking forward to. If you don’t like the service industry or serving people….just don’t then. Stop passing on your lack of quality service and bad attitude to the next person. It’s not right.

If you are an uber eats driver , DO NOT TAKE rides from this place . The employees treat you like garbage . When you get there they simply ignore you and if you do not call them out , they will never give to you the order you are looking for .

This location is a pretty busy location, typically more busy in the morning, during lunch, and after work. Despite their business they clearly work hard and try to deliver their best despite the wait times during those busy parts of the day. Especially if there is a deal or promotion going on in the Starbucks App, I would be prepared to wait 10s of minutes for your beverage to be made just because everyone is flocking to get their deals.

Always good...Starbucks!!! This location is always a reasonable wait too 😀 As long as you don't go at 8 am or 12 pm lol The staff is always very friendly, too 9.9.2023: Just went at 10:30 am and waited 30 mins in line 😞 they were super disorganized today! Something is up with the life for the last several months...always spilling everywhere because they come off too easily now...

Very crowded but still fast ordering through app!

Just stopped by for a quick latte for the drive ... mmmmm good!

I like going to this location. The drive thru gets extremely long and the wait is ridiculous sometimes, (I usually don't wait) they get my order right and will tell me the coffee is not hot in the afternoon instead of handing it to me to fins out its not hot. Thank you!

Great place to come to for coffee or a quick pick me up. Well maintained and fast service.

Great Food Awesome Coffee ☕ Excellent Staff

Whoever made my venti caramel machiato this morning (03/01/2024), you forgot the espresso. Hot milk and syrup only. Baffling.

I understand you’re busy in the morning but that manager Mania was so rude to me. Her aura is toxic and dressed so unprofessional. She needs a better attitude or don’t work in fast food. The other people were sweet and service was fast.

It's starbucks, so it's always packed, but my drink is always right, and the customer service is always spot on.

Slowest Starbucks service on the planet.....ugg 🤦‍♂️

The service at this location is always slow. We ordered online ahead of time and when we got there in 20 minutes, our order was still not fulfilled yet. And they somehow missed our beverage order. We got our food and waited for another 10 minutes for our drinks. Finally we checked with the staff and they made us our drinks right away. We are very disappointed.

Awesome place. The employees are friendly and go out their way to help you. Definitely a place to sirens your money and enjoy the atmosphere.

Always good place to have Coffee and different drinks there

Ask for Macchiato expresso on drive thru. Got double broken cups leaking everywhere and only got a doble espresso. Leaking all over me!

Made my drink completely wrong. I order a vanilla bean caramel trap with drizzle. Went back in show the work and just drizzle caramel on top like it was a add on. Very disappointed. Mind it was supposed to be a $3 Thursday I also pay full price for a order they mess up

For a place centered around caffeine you'd think stuff would move faster but it was the slowest service I've ever seen at a coffee shop. Guess they must've been coming down

Fairly busy but good service and friendly staff. Clean lounge area despite the heavy foot traffic. Update: their new vanilla bean custard Danish warmed is excellent! A little sweeter than the cheese Danish and a nice treat.

4 stars bc i usually have no issues and everyone is great. Today the older gentleman at the drive thru was wonderful but the lady who made my drink wrong wanted to charge me again for ye right drink and was very rude and gave me a god awful look at the drive thru window. The one that looks like a Hispanic shrek with the cream colored headband and red apron. That was so uncomfortable and uncalled for. When she “remade” my drink she just dumped it in a larger cup and added milk. I left thinking it would be fine but it was very milky. No color to it. I went back in to get a refund and order a different drink but the man didn’t charge me and was very kind about it. If I wanted bad drinks I’d just go to the dunkin by my house. Please coach this associate to not be so ugly to loyal SB customers ❤️

The parking lot at this location is a complete nightmare - and yes I know it’s not their fault but it’s not easily accessible…. Great staff who busts some a*s and great drinks still too

The service was good and the place was clean. Standard Starbucks. I would return .

Always a solid 4 and at times kick it to 5. Great crew friendly and helpful and good service. Definitely recommend when you’re in the area.

There are several locations near me and for whatever reason, each location is out of my wife's or my drink just about every time we try to order. It has become very frustrating. Oatmilk seems to be the common denominator. The stuff is good for literally weeks. If you're out every day, perhaps order more on your next truck. There is a new location opening near me soon, I applied for the gm position and was told they're going in a different direction. Well I hope they go in a direction that someone knows how to order, because the track record of the current management teams are a direct reflection of the hiring manager. Subpar at best.

The Carmel Crunch is becoming more bland Like melted ice with a Lil coffee taste watered dwn.Could be that not enough flavor be added.Drink it one time with a flavor taste then afterwards no taste throughout the cup.

Everything about this store is perfectly fine except their POS system. The orders that come through seem to prioritize drive-thru, in-store, and mobile order, in that order. Mobile orders will be finished 20 min - 1 hour after their promised date, as stated in the app (I've waited that patiently before). Once mobile orders are finished, baristas will shout out the name and put the drink on the counter. I've seen other stores alphabetize mobile orders. This store should do the same instead of get lost in the jigsaw puzzle of drinks. TL; DR Upgrade the POS system Start alphabetizing mobile orders

The worst starbucks ever. The only thing reliable about this place is that it’ll take forever and your drink will be wrong. I’ve probably ordered here 30 times because it’s so close to my house - my order has never once been right. not once!

had a $28 order that included a tomato and mozzarella on focaccia and my only complaint is there could have more cheese on the sandwich. Drinks were made to perfect 🥰

Absolutely the worst Starbucks in southern Hillsborough County. The layout is horrible. The service is slow. Honestly save your time and money and go to the Dunkin two minutes down the road. 35 minutes for a coffee.

One of the slowest Starbucks around. I’ve had one pleasant staff member interaction - the rest were rude. Unfortunately this is the closest one to me so I’m here more than others, but it continues to have the same experience. It’s absolutely never, ever a quick trip. Even with pre-order.

Employees were welcoming. The drink was good!

Long line long wait but my iced brown sugar shaken oatmilk espresso with salted Carmel foam hit the spot

I come to this location often since it’s close to where I live, however the staff is never nice, always talking amongst themselves and as far as I am concerned not customer focused.

Placed an Uber Eats order that we ended up canceling. It had been almost an hour and a half and Uber drivers kept canceling saying Starbucks was too busy and the order wasn't going to be out anytime soon. We called the store and the customer service was terrible. 100% do not recommend this location.

Kiana was amazing at the register. Her service is phenomenal, always carrying a smile. Seems like she can really lead a team into a successful day. My Gingerbread oat milk chai was tremendously delicious. U guys keep it up!

Slow, packed, and unorganized. If you go at when it’s not busy, might have better experience but that’s not usually as likely.

We all know that Starbucks is very hit or miss, but this Starbucks is completely broken. I really hope Starbucks corporate sees this, so they understand that new leadership needs to be put in place at this location ASAP. There is no one captaining the ship. There is no attempt at customer service, or customer satisfaction. It’s not worth me going into detail on the horrible experience I had there this morning, but my advice would be to go to Panera across the street for a coffee or the first watch around the corner… Anything but risk wasting your time, money and influence on this disrespectful and broken establishment.

Dirty counters with flies flying around

Went into order, a cheese danish, and a large water. I only received the cheese danish and the water took over 15 minutes to get so at that point I just decided to leave. Crowd management could be better. Simple orders should not take that long.

Drive thru is an absolute nightmare. Spent over 30 minutes in it in a Sunday at noon

Ordered through the app at 7:20. Order said it would be ready by 7:32. Order still wasn’t ready by 8:00. Had to remind the baristas three times who were all very nonchalant about it. People who walked in after me and ordered were picking up their multi drink orders and mine still wasn’t even made. They finally just verbally took my order for my iced americano. Made it wrong with no ice, no pumps of vanilla. Waited 40 mins for a drink to be made incorrectly. Total waste!

My latte was watery. Don't have time to go back and sit in line for 30 minutes or more. Usually, they are pretty good.

I ordered an iced coffee with oat milk and pumpkin cream cold foam and it was heavenly. The drive thru is always slammed and the parking lot is limited so I typically only do in-store pick up.

Just wanted to review this location again since it’s been awhile. I routinely visit here for a cup of coffee and sometimes deserts as well. The quality of product and service are stellar. Whether I’m ordering a hot beverage or cold they are usually great on rae occasions things might be off but the workers will remake it and make it right. Good job by everyone here.

I love the staff! They are always happy and great communicators!

I think the drinks here are made with love....I've gotten the same drink at all the brandon/riverview locations but none ever compare to Big Bend! There's also an employee at this location, I'm not sure of his name but every time I've seen him he's had on a dark gray beanie, he has amazing recommendations and provides such friendly, genuine, and kind service! Thank you guys! :) Iced espresso with just a little brown sugar and toasted vanilla syrup and cold foam is top tier <3

I go to this Starbucks just about every day. They use to do a great job months and months ago. Now you will be lucky if they make your drink right and to have someone pleasant. Ms. Annie is the sweetest lady and cares about her customers. She has been so good to us. However I'm tired of putting money into this place to not be satisfied. My drinks are wrong 90% of the time and the quality of it not so good. I'm officially done with this place. You wait close to 20 minutes or more just to get to the window to have your order wrong all the time.

I go here basically every morning before college classes, and at this point I think half the coworkers recognize me on sight. Even when they're absolutely slammed it takes no longer than 10 minutes to get my order when placed online (which is what I usually do). I had to change my name on the app to my sisters to prevent someone else from grabbing my food and drink but that's not the workers faults so still 5 stars :). Special shout out to Carole who I see almost every morning, everyone I talk to here is so sweet and kind.

Amazing staff and I'm always happy. It's Starbucks so I always expect a wait but they really make it worth it and have a good attitude towards the customers no matter what people throw at them. Keep up the good work!

Ordered 1 drink via mobile app at 2.32pm, went in and noticed they were very behind. Ended up getting in line in drive thru since it appeared to be quicker. Got drink at 3.18pm. Very slow service, will not be coming back to this location. It’s always slow

Please just remember to use the right milk please and thank you. Y’all are doing great and I get when busy but I can’t drink high fat milk and accidentally got that :((. Love it here other wise and was the first time it happened tho.

Awesome - wait staff were so friendly and got our order perfect. The most delicious Carmel macchiato ever.

Ummmm, Coffee and snacks.... You can't go wrong. Good service too.

Fourth time in the past month they’ve been out of cold brew at 9 in the morning. This is either poor ordering or poor planning but either way it’s a consistent issue. Very irritating after sitting in the drive thru for 20+ minutes

I have celliac disease and asked for the use of clean tongs for the egg bites as its the only safe option and they agreed but then did not use clean tongs and I got very ill. Celliac disease causes permanent damage that can't be repaired and leads to needing to remove parts of your intestines or cancer. It isn't an allergy that will go away. I tried again and they told me yes again then when I asked if they are sure they said well we clean then occasionally and can't promise it. They also have sent me just unimaginably wrong drinks such as just water and sweetener whne I ordered a lemonade refresher

Loved the grilled cheese sandwich

I had my company code for my Starbucks order and staff Jamie Latham said I couldn’t use it without my company ID but mind you I go there every morning and use it without my Company ID ..So They proceeded to throw away my order and Staff Jamie Latham was the most inconsiderate unprofessional staff I’d ever encountered. Her customer service is the worst!

I went almost every day to this store for my coffee, I think they should qualify their employees a little more so that they serve customers well and better and don't tell them that if they don't want to wait they can leave the store. THERE IS NO RESPECT FOR THE CUSTOMER IN THIS STORE.

Great drinks, however there’s some days that the drinks are made differently, I guess whenever they have different employees and different shift. But in general good. My top favorite is White Mocha Frappuccino with Cold Foam and Extra Caramel Crunch topping. It’s delicious, if you haven’t tried it yet please do so. My wife’s favorite drink is Strawberry Frap, light on purée and double blended.

The baristas are always spot on with my iced white chocolate mocha

My drink was to much ice barely any fruit VT. Dragón was my drink

very nice and friendly staff :)

Almost $7 for a drink that you fill with mostly water and ice. Come on, do better. People don't deserve to be scammed like that. Update...again and again wrong drinks. I pay extra...still wrong. It's honestly getting to the point where I think it might be intentional

Delicious Frappuccinos. Great staff!

Tried a strawberry frappe with added strawberry inclusions and some added syrup after a recipe I saw on TikTok. It looked nothing alike, it looked melted and disgusting and like they didn’t try to properly make it. Frappuccinos are supposed to be a frozen blend and it wasn’t that.

I absolutely just lost $4 at the drive thru window when they insisted that I gave exact change (I didnt, because I deliberately gave them more so I could get the $1s I needed for my child's allowance). If I stuck around to argue about it I was gonna be made late to work, so I just took the loss, but I'm a kinda irritated that I was just told "no, you're wrong" instead of any kind of double checking.

The manager and associates sitting around him were very helpful to me in locating a seat and a plug to charge my device, even while conducting a meeting of some sort. Thanks for keeping a customer first focus even when it is disrupting your current task. They made me feel very welcomed!

Great coffee, great staff, and great location.

I come here about 5 times a week with my wife. This is, by far, the friendliest staff of any starbucks I've been to. Everyone smiles, says hello to everyone and they engage with customers....."How are you today? ". Nice change of pace for Starbucks. Don't get judged by the staff. Anna, Ash, Jake, Mikka,Amaris, Richard (manager), Pete and the rest of the staff deserve recognition from Starbucks.

This location is always busy. The staff gets it done regardless. 💯❤️‍🔥🥰

Staff seems uninterested at times. Work on keeping tables and restrooms clean.

Always busy, but order is always right! Thanks so much!

Probably one of the worst Starbucks I’ve been to. I go to this one constantly because it’s the only Starbucks in 30 minutes of my house. This is the 6th time I have order my grande iced CARAMEL latte with almond milk and have received a grande iced latte with almond milk without caramel. They don’t use the ordering screen so you cannot confirm they entered your order correctly. They can hear enough to get everything else in my order correct but can’t hear the flavoring? Would love to see this correct as it’s incredibly frustrating pulling away and taking a sip of trash coffee.

The coffee here is unbelievable and so is the service. Great experience!!