Wendy's in Lynn Haven - Phone Number, Reservations, Reviews

Cashier was really nice but the kitchen was really slow..took about 10 minutes after ordering to get my food and the burgers were less than stellar... don't think I'll eat here again...

Faith and Trenton were super friendly and helpful! This is one of few Wendy’s I will go back to based on customer service. Keep up the good work!!

Went for frosty, left empty handed. Out of mixed berry and vanilla was out.

Rather not say all the issues at this particular Wendy's.... Beware of the drive-thru after 730 pm....I hate the understaffed reason of why they can't serve the customers at 8pm.... seriously, I have nothing nice to even come up with regarding this place 🤷🏾‍♀️

The Wendy's in Lynn Haven is the best in Bay County.

savannah is the best every time i come here she’s so sweet and the spicy nugs are bussin fr

The whole experience was great, from the food to the customer service. Savannah in the drive-thru was very sweet and had a beautiful smile on her face the entire time she was helping me.

I would love to speak with someone from corporate office. This was the worst experience ever and who ever goes here better be leary of your food being tampered with. I will be posting the whole story on social media. That store needs Management ASAP!!!

Can't rate anything else because I didn't experience anything. My husband and I came around midnight and was told in drive thru that they were only taking Door Dash orders. So we parked and placed an order. When it said it was ready we went to pick up and the drive thru automated system said they were closed and when we drove to the window the pets walked out. Thankfully able to get refunded.

We went to Wendy’s drive thru to get our usual 2 large chocolate Frosties for seniors. Young woman at the window said $5.77 and we asked if there’s been an increase in price as we were paying $4.49 for two. I gave her $6 ( 5 & 1 dollar bills) and received 0.23 change. Then I’ve noticed only one senior discount of $1.19 was applied and my husband asked the young woman why not 2 discounts when we’re both seniors?? She stared at us and kept saying with an attitude, I gave you a discount and refused to understand we were asking about the second discount. We asked for a manager and witnessed the young woman busy telling her side of the story to a manager. Manager showed up then without even asking our side of the story stated I can give you your money back if that’s what you want? When we explained to a manager what’s going on she stated that some employees are more lenient when it comes to bending the rules while others are not. This so called manager lacked the customer service or resolution skills. We got so upset over the stupid incident we gave back the Frosties and 0.23 cents (change from my $6) asked for our money back. A few minutes went by while the manager tried to figure out how to give our money back. She came back offering $5.77 and we told her it should be $6 as we’d given back 0.23. Again she comes back with $1 saying here’s your money and we told her that she’s short by $5, it took her few more minutes to finally figure out how to give our original $6 to us. It’s no wonder the team members are so poorly prepared under such so called manager. We’ll never go back to this Wendy’s or perhaps no Wendy’s at all going forward. In the end we gave back the Frosties and will never visit Wendy’s again. It was embarrassing and demeaning as customers and seniors.

Every time my boyfriend and I come here there’s something wrong. The other day we went to go get our food and they completely forgot the other part of our food. Then this evening I got some spicy garlic Parmesan nuggets and when I got home I realized they basically threw the container in the bag and all the sauce spilled into the bad. The nuggets were basically not even covered with the sauce

The Lynn Haven store needs to make improvements all areas. I was 2nd in line for several minutes and the lady in front of me was upset because she had already been there several minutes without anyone even acknowledging her. I asked for the manager and she was right there. She hadn’t even greeted us. It wasn’t for the lack of employees, either. I seen probably 7 or 8 walking around and 2 on break in the lobby area. There were several employees over by the drive thru but no one at the counter. When I ordered the food came fast but it should have because I ordered a salad and those are made ahead of time. However, my salad was missing it’s usually cranberries and the apple chunks were slices, not properly cut for a salad. The atmosphere was not good either. It was not cool, kind of damp and stinky especially near the trash cans.

Never have waited this long at a Wendy’s ever.

Terrible experience . Restaurant does not close until 1am . Arrived through drive thru at 10:50 pm and was told they are only accepting DoorDash and Mobile app orders . The lights for the restaurant were off in the front part of the store almost as if to make it look like they are not open . If no drive thru/walk in orders are being taken from the time I came at 10:50pm - 1 am that is crazy . Seems like just running the clock . Paid to chill until close .

If you go past ten pm don’t expect spicy nuggets, don’t expect it to take any less than 20 minutes, and don’t expect your full order.

Wife went through drive-thru. They charged her for a potato she ordered, but didn't get. Tried to call using the phone number on Google, but the phone went to voicemail and the "in box" wasn't set up, so they must not want to hear about their mistakes.

Awful experience. Went through the drive through, they said no card, cash only. I asked if I come inside can I use my card she said yes. I park my car and walk to both sides of the resturant, both doors locked. Had to walk up to the drive thru window to get them to open the door. (Didn’t proceed to unlock any doors) Me and a family with kids walked in and waited at the counter while multiple employees walked around , no one walked up to us. Apparently the front desk lady was in the bathroom so we all left. Absolute joke. Upset. Disappointed in all of staff. Went to McDonald’s right after, great service, great food. Thanks McDonald’s.

Wendy says is just about as good as fast food can gets

Missing half food in my combo Drinks wrong Added cheese to burger that was ordered with NO cheese. Can't answer the phone Can't fix order because they didn't give me a receipt. What food I did get was tossed in a wet bag and spilled everywhere. Absolutely terrible

Chicken burnt my mouth and employee at the drive thru window was very rude

Getting annoying at a certain time they become cash only I'm over t this play and Wendy's in general now literally my last day along with the 12 people I buy food for me Mondays and Wednesdays.

The biggie bags are great bargains. Could hardly read the drive-thru menu, though, because the light wasn't on. Cashier did not know why their lights and signs weren't on, considering it was night time.

The drive thru crew on the weekend is exceptional at dealing with difficult out of towners who are fussy!

Not always consistent with providing the requested condiments to go with your order even though you ordered them and ask the person giving you your food if they're in the bag and they tell you yes. And now they like telling you they are only accepting DoorDash only at 10:00 p.m. when the hours clearly state open till 1:00??? Also the mobile orders are going through on the app, and the money is being taken, so it is obviously not DoorDash only, and people are lying. Seems they become a hotter mess each month sadly. This used to be the good Wendy's, sad to say this happen.

Good was as expected with friendly service.

I came to the restaurant at 10:00 pm and went through the drive thru and waited for 15 mins before I called the actual inside because nobody would acknowledge us.. I was answered by a manager and I still had to wait another 20 mins and my order still was not ever able to be put it because whoever is on the drive thru placed me on an additional hold and it was cars in front of me as well as behind me. Who had to wait just as long. I am highly upset and will not ever come to this location or recommend this location service to anyone again.

Very Very slow service. Waited 25 minutes inside for 2 combo meals. We were the only Customers inside and the drive thru was also slow. Food was even cold when we got it.

Super kind staff my drink tasted off but they quickly took care of it and where super understanding.

Very fast, great employees and very clean place to sit and eat.

Girl in drive thru acts like she can't hear. Other girl a little slow.

This is definitely other disgrace for a food establishment. The workers eating the food that they forgot to give you in the drive thru. And then want to get rude when you go inside to ask for what you paid for. They can close down and go bankrupt before you get anymore of my family's money.

I did a drive-thru order at 9:00 at night. They had the lights turned off at the drive-thru to make it look like they were closed. And the folks taking orders and didn't say a single word. They're extremely dismissive. Didn't say thank you. Come again. Didn't say anything. It was May 10th at 9:00 p.m. I need to talk to them crew

So nice to be greeted with the positive attitude and smile from John today at lunch. Rare these days and much appreciated

Great deals hot food. Still good hot food and nice management.

Was in the drive thru for 20mins and no one took my order.The bad part there was no cars in the parking lot or drive thru.Wendys do better next time!

I'm not sure where to begin, other than to say I will never pay my money to this franchise again. NEVER. Cold food, once in a while can happen, but every time you get something from Wendy's, it is cold. Even the baked potato is barely warm and has been under a heat lamp so long it is completely dried out. This Wendy's is terrible and the staff act as though you're really putting them out by being there and placing a order. This has happened too often. I finally got the message. Lynn Haven Wendy's suck!

I keep giving this Wendy's chances but I never have a good experience. The workers don't seem like they're ever happy or nice and my food is never fresh quality.

It has a closed lobby and drive thru takes 40 mins.

This was the WORST service I have ever had at a Wendy’s! Pulled up ordered food, the menu lights were out and couldn’t even see the menu… they were “out” of everything… people in drive through in front of me ordered online and nobody addressed their order so they had to go through drive through…. RED FLAG 🚩!! I proceeded with my order they took it then had me “pull up “ I sat there for 20 min. My son needed to use the bathroom… all doors were locked @ 8:25… meanwhile we continued to sit and wait “pulled up” no update! no nothing! 5 cars after my order came and left… I then called via phone #… then the girl asks…”did you pull up?!” Ummm..,. “Yah I been sitting here for 20min.!”… she said “ Don’t get an attitude, I’m not trying to here this!” Me neither! Finally 35min. After my order they finally bring outside and…..wait…. they didn’t even include the fries from the combo that was ordered! So then it was a matter of principle! I then waited for an additional 10min for fries! NEVER again will I ever go back there!!!!!!!!

I ordered chili with cheese and onions. It was ice cold and the cheese wasn’t even attempting to melt. Took forever, as it always does, for me to get room temp chili. No ty.

It is funny that the owner of this Wendys on their owner response directs you to download the Wendys App even though everytime including today when I went there they claim that their system never works. This Wendys doesn't follow the App or claims its never working so don't waste your time, I went to a more reputable restaurant afterwards that is not shady. The night manager has to have the rudest I don't care attitude, even furnishing snide comments! Not professional to be mocking customers after they pull away, definitely not a good example for the other employees. Seems like you would want your management with a smile and putting forth as much effort to keep customers happy. Manager gave ZERO help would not offer me any information to a number I could call when I asked for one. The other employee seem great, but the night manager on shift on 3/15/24 at 9PM, she must hate her job? There are many options when it comes to where to dine... this one will have to clean up its act and quit false advertising, some of us don't have a choice to go but late at night and we don't deserve such ridiculousness... they used to have a lady that worked nights who was the manager (I assuming she worked like crazy) who was always great and now for about last 9 months this new person is awful and it is going to effect your bottom line I promise you. BOTTOM LINE: Don't visit Wendy's in Lynn Haven Hwy77 !!! Looks as if the owner does not care about their business seeing other people's responses to issues are all unanswered. Negative Stars ----- Go out of business or shape up.

They advertise special prices on burgers. This restaurant wouldn't honor it. $11+ for a burger and fries. Not going back.

Food was hot & service was great.

The customer service here is nonexistent the employees don’t speak to you at all. I only go to this location because it is close to my work and every time it is awful. My order is always wrong and takes forever. I will not be back.

You get a 1 star for even considering “Surge Charging”

Far as fast food goes its better than most of them. And service was ok, they forgot my straw though. Kinda aggravating having to open the top of your cup to drink...

The staff was great, even when I asked silly questions

You get a pretty good amount of food for your buck. However, the 4 star service is only on the morning shift, the late shift is a 2/3 as they mess up orders on the regular.

I really wish I could give them 0 stars! I picked up food for a friend on my way to work and they sealed the bag since it was not for me I didn't open it but I did ask if there was sauce. The lady said "oh yeah I threw a bunch in there." Get it to my friend she can't even eat the food! Fries over cooked and ice cold, burger burnt and like nothing on it, chicken nuggets undercooked. And they even acted like they didn't have an order for her until I showed the screen shot of the order. Service was rude to begin with!

Food was fresh and service was great 👍

Staff was terrible. Took several minutes to take our order and there was no one in line nor in the parking lot. Staff made us feel like we inconvenienced them. First window- no talking, second window- we specifically tried to ask how their night was and we were ignored. The food was practically thrown at us and then they shut the window. As we drove around we saw both of them sitting at the table on their phones. I guess we ruined their scrolling…

This Wendy’s restaurant is unique because it always has special dishes at affordable prices. It also strives to make seniors feel appreciated with free drinks and frosties 😊

That tea in the morning is so good. Food is fresh. When tap pay was down drive thru lady provided other options to pay. It's always a good experience everytime I come to this location. Thank you. Because I know working fast food is hard. Keep up the great work.

I mean, it's Wendy's. Not bad, just quick food.

Usually the food is decent but it's annoying that they say open until 1AM and I come by at 9:45 and they're closed.

Just got out of major surgery got served raw I mean raw raw hamburger still didn't leave onion crisp off serveddx me the bloody burger then get to the window ask for a spoon the guy looksa directly at me and shuts the window until literally had to catch his attention and bring to his attention he looked dead at me before he did it came home to eat bit into the burger so see bloody pink meat tried to call the restaurant no answer not only do they serve raw food but the staff is rude and obviously the managers does not care to call nack or even answer the phone I'm going back up there tomorrow maybe she'll be there then

Great food in the daytime. I experienced some bad service and food quality at night so I stopped going.

Great Wendy’s. Fresh fries, good customer service.

First off I ordered a large Pepsi. Then they said they didn’t have Coca-Cola so we had to change our Pepsi order to a Dr Pepper and they gave us a root beer. What?

My food was fresh and hot and the Staff was nice. The only thing I was able to say anything about was the sitting area was not cleaned up with items left on the tables.

Waited way too long for food. Girl at the drive thru just kept saying "okay what else?" Dude at the window literally never said a word. Handed me my drink. I said thanks. He closed the window. Handed me my food and then a straw and I said thanks again. He closed the window. Didn't give me my sauce I asked for. Just terrible.

LH Wendy's is the best! Service and quality and getting your order right every time.

Had a large chili and a free senior frosty. Very good and satisfying.

Good food. The complete stranger of a worker thought it was okay to touch my toddler though! Ridiculous to touch a stranger without even considering them, made my child very uncomfortable!!!

I still can get a meal under 10 bucks

The service here was very efficient and we got our food quickly. The restaurant was very clean. This is a well ran Wendy's.

Food made it really quick. Fresh and good. Staff very nice and respectful.

This place is absolute garbage. Everytime I've come to this location something is wrong with my order. Tonight asked which sauce I wanted. Never got it. Then shunned at the window when trying to get what I paid for. Terrible mgmt, owner's and less than sun par staffing. Pretty much ran by garbage ppl. Close the doors already and find new jobs.

The counter guy up front was really great 👍 understood his products and knew what the people wanted good job sir

In town for the week, staying at the hotel behind Wendy’s. By far one of THE best Wendy’s I’ve been to. And I love Wendy’s. The employees are amazing! The food was fantastic. Fresh meat and veggies (tomatoes especially). Fresh hot fries.

My favorite fast food in town. This is a couple of blocks from my house and is my go-to place for a quick meal. The employees are always nice and helpful and appreciate their customers. Everything I have ordered is served hot and customized just like I want it. The App has not been a pain but hopefully Wendys corporate will make it a priority to address.

I ordered $74 in food online and used 800 points for a free salad. My husband gets to the store and was told the order doesn't exist. I checked my card and it was charged. The store was adamant so I called customer service 800 number and they told me the STORE cancelled my order!! What liars! I realized as with every other problem I have with this store, they don't want to make that much food on a Friday night rush hour. I lost 800 points I can't get back and now waiting for a refund. So unprofessional and slimy. Skip this store or go at your own risk.

They weren’t even closed yet and I waited in line for like 20 minutes and they let me order and once I got to the window they told me that they’re only taking DoorDash

Order: $6 biggie bag x2 1 bacon double stack 1 chicken BLT Received: 2 chicken sandwich both part of the $5 biggie bag neither a BLT Red head manager actually knew what was going on and the food was good just not what I wanted or paid for

Most underrated fast food breakfast out there.

I do recall this establishment having a Grilled Chicken Sandwich combo. And that is what I asked for. Well it must of been discontinued. Both times I bought the sandwich back because it wasn't what I order I never asked for a crispy fried chicken sandwich. Long story short I ended up losing $11. The Manager on duty tried to make it right. I appreciate that ! But I still wasn't satisfied on the 3rd time I wanted to drive back and just get refunded !!!!!!

Visited again, this time went via drive thru. I like the brick building, it's simple and a pleasing aesthetic. The food was delivered quickly and efficiently, and the fries were salted. I ordered a 4 for 4 Jr. Cheeseburger, and I'm sorry I have no picture, I was too hungry. I ordered a Root Beer but I think I got diet because it had an unusual aftertaste I only get when drinking diet. That's my main complaint, but other than that really great service and food!

Food was prepared properly, order was correct and the staff was very friendly

I have been a fan of the classic double since i was kid. But they have a spicy chicken sandwich that's worth a try. Get a vanilla frosty and call it a day. I wish they would go back to the original fries though.

Constantly getting cold burgers with un-melted cheese. Just dissapointing everytime.

Tyrone was the most pleasant person I have ever encountered at a fast food establishment. Give that man the store, put him on TV, that man is what ever food industry person should aspire to be.

1st time here and was impressed very friendly service with a smile. Restaurant was decorated for Easter shows they care.

Always busy around lunch time if you don't mind the wait. Clean, fast, good customer service. Food prices within budget.

I hate coming to this Wendy’s and the one on 23rd street. I don’t know what is going on; they got either one person doing the cooking, the taking orders, etc. because waiting almost 40 minutes or more in line is ridiculous. And this has been everytime I have went since 2022. You also have to wait almost 5 minutes or more for someone just to ask you what you want over the speaker. Learn to keep your employees happy and maybe they won’t quit on you. Then we might finally get the service we should be provided.

I had a nice visit this evening I enjoyed meeting people who were so nice and friendly

Nobody answers the phone here and the website doesn't have the grilled Asiago so I can't even call to edit my order

Hard to pass up a medium chocolate frosty.

Food is good and Service great.

Not very friendly as staff goes and not very good food for him w long it takes to get food it's cold by the time I get it

Food was hot and fresh however the counter service was somewhat unfriendly but the restaurant was very clean.

Hot,fresh food, my favorite. Good service.

Not to bad our fries was so salty we had to throw them away we couldn't eat it

Some nights can be hit and miss like with all restaurants, but they have mangers that are really good about trying to get the food out right and hot as quickly as possible. This is our go-to location when we want chilie or a simple burger.

Food is usually pretty decent. Maybe need to teach the white lady cashier who usually is on late night shift customer service..never sounds pleasant over the speaker just like she hates working at Wendy’s (which she probably does) and you’re bothering her with your order. Update: just don’t go at all during the night shift I’m assuming that’s after 4/5pm? The day shift is much more pleasant and knows how to speak to people on the headset. It’s like 8/10 they put the rudest workers on the headset to take orders.

Great burgers n love the Frosties

Great place to eat late night but don't expect your food to be the best

Best place to eat on a budget with them $5 boxes. More food than a happy meal!

Not happy with my experience I used to eat I used to eat here two or three times a week now maybe one or two times a month

Came in at 12:10am, not open till 1am, if you're not going to be open late on a Saturday, then fix your schedule online

Fast efficient service. Food was very tasty. I was surprised by the high price.