Wendy's in Niceville - Phone Number, Reservations, Reviews

Ordered 2 Dave’s singles at 10:50am - overcooked (dried out) and cold - thankfully we had a coupon..This is the second time in four weeks- it’s not very good ☹️

Love the beaconator breakfast sandwich

Didn't seem too busy, but had to wait on order to be completed. At least, my chicken wrap was hot off of the grill.

Google says they are open to one there are cars here and nobody is taking my order. Either Google need to update hours or they are being lazy. It is currently 12:12am

The food is usually decent, the vaping inside by employees in clear site is disgusting and pathetic (illegal as well). Do better.

I went to order a Dave’s single through Wendy’s drive through yesterday and when I got home this is what I see

2 of our orders were wrong. The cashier had no clue what she was doing. And out burger was raw, which was made after overhearing the manager say to the grill to make sure stuff was cooked. Plus there are ants and the floor is a slipping Hazzard.

The mod Courtney really should be let go you told us we were lying about the bathroom floors being slippery we both about fell. And then she was yelling and being rude with a new employee James ( James you did. An amazing job. And then she was more fixated on her friends and having a child back behind the counter she brought her friend back to the off very unprofessional

The staff is friendly, struggling and not very effective. The bathrooms and facility are far from cleanly. I will never be coming back. Never. Took my 4 year old to the bathroom and waited outside the stall. She came outside the stall covered in blood. The most disgusting, atrocious, appalling sight I had ever seen. It was all over the toilet seat and all over my daughter and I had to clean that up. Worst experience of my life. Hire people who are actually going to work. More staff are desperately needed. Effective workers. The workers they have are completely on edge. This was the final straw. Good bye Wendy's. A very well earned Good bye.

Either not opening on time or closing early.

Some of the BEST pizza you can get.

Decent service fast at the register but slow in the kitchen with food quality bare minimum

This Wendy's is horrible at night.Its filled with kids that don't care.I went tonight and there was 5 cars in drive thru.Took 30 minutes just to get my food.I mean,where is the manager?I finally got my food drove around,there was 4 workers outside laughing.That pissed me off.Good thing they don't have the volume of McDonald's.Day shift is okay.

Always hot and fresh.! Keep it up

Don’t say you’re open until 1 AM if you’re closing at 11:45. Everyone was outback smoking a cigarette when I pulled through at 11:45, and they told me they were already closed. I understand working hard for your money, and I understand needing to go home when you need to go home, but don’t have your time set for 1 AM and then close almost 2 hours earlier with people smoking out back. I will say they were very polite, but still change your time.

LMAO why when my partner and I pulled into the drive-thru the whole crew was outside chilling and eyeballing us 🤭😂? This dude with broccoli hair locked eyes with us. He must've been enchanted. Anyway, stop the hostility y'all.

Super disappointed in this Wendy's. I've never been inside so can only speak of the drive-thru. It is sooo slow to get to the speaker to place an order and then another long wait for the food.

Worst service ever refusing to give service at 11 50 pm an they close at 1 do ur job....worst service ever

We go through the drive-through that we drive-through all the time and some large man that would not give us his name in a blue and white striped shirt told us that they cannot make any Wendy’s frosted coffee, cream, brew chocolate drinks because they’re out of coffee. I left and said you’re out of coffee and he goes. Yeah that’s right. I’m out of coffee. I said OK. Have a good night. Worst service ever.

This place is drive-through only apparently. They say that the dining area is open until 10, but they are locked up by as early as 7. Ask me how I know.

Came into the store to pick up an order tonight. Every worker was sitting by the back door, smoking. I waited almost 10 minutes before one female worker came in the back approached the grill blowing smoke.. didn’t wash her hands before preparing food then yelled to the other workers to come in once she noticed me standing there.

Terrible. Fast food experience.

Chili wasn't good - watery and no beans. Frosty machine was down. Drive thru was down. multiple employees having personal conversations with a very long line. Employee who was not on the clock was standing behind the register talking to other employees. The bright spot was Courtney! She was efficient, took control where she could, and never got frustrated.

Can't tell you how many times I've pulled into the drive thru, just to leave the line 15 minutes later because no one seems to be taking orders... terrible service but the food is decent

Love the 5 dollar bag meal and the staff were excellent.

Tried the new wrap. 😳🙄😡 Don’t bother. Very poorly run Wendy’s. I’m seriously afraid to eat it. Service took forever. They should be ashamed of themselves.

"Every visit to Wendy's in Niceville is a delightful experience, thanks to the warm and friendly atmosphere created by Kaylee and her exceptional team. From the moment we step inside, we're greeted with genuine smiles and kindness from every staff member. Kaylee, in particular, radiates positivity and ensures that every customer feels like part of the family. Throughout our visits, the entire team works together seamlessly to provide efficient and attentive service. Despite the busy nature of the restaurant, they always take the time to chat and make us feel valued. The food quality is consistently excellent, a testament to the care and dedication of Kaylee and her team. From the juicy burgers to the crispy fries, every item is prepared with precision and served with a smile. Wendy's in Niceville has truly become a favorite spot for our family and friends. Thanks to the friendly and welcoming atmosphere created by Kaylee and her amazing team, we always leave with smiles on our faces. If you're looking for great food and even better company, this Wendy's location is the place to be.

No fork but food was delish as always

I was disappointed because every time I go here (it’s been almost 6 months) there is an issue. This particular time, I ordered a 4 piece chicken nugget kids meal. Substituted the drink with a frosty for my 3 year old. The food was luke warm and not fresh, the ranch dressing I asked for wasn’t included, and I had to ask for a straw and spoon for the frosty since I noticed it wasn’t in the bag. I felt bad to have to ask for the napkins they forget and ranch. As usual the mentality of the service was “why do you want me to help you, instead of, “how can I help you”?! I don’t enjoy spending my money to eat as much as people do not enjoy working to get paid but it’s something we should take more pride in and do better than what we are. When I was 18 and a shift manager I took lots of pride in customer service and quality service. Unfortunately it seems harder to find hard working and happy to serve employees. I hope the service improves.

Been awhile since we've ate Wendy's. We love their chili, and I'm partial to the spicy chicken sandwich. Both were delicious!

Bad customer service and cold fries first thing in the morning.

I went inside because drive thru was busy. I didn't order. I didn't stay. After the manager hollered front counter. After 5 minutes still nobody came to the counter. Not one eye looked towards the front counter. One little girl came up there looking for something but never made eye contact. Maybe she thought I'd she didn't make eye contact I was invisible. She did not even say a word. I was appalled at the lack of customer service and the lack of customer concern. I am done. Dairy queen is better anyway

Went late night and the floor was completely sticky, couldn't even walk around with out squeaking. Even had to clean my shoes when I got home. Food was good, service was on point , but the floor...one Star.

I was ordering from the counter and i saw one of the employees in the back he had long hair and was skinny with a little facial hair with NO gloves and he was picking his scabs while handling the food and as i was leaving the store he seemed to get angry and he started to loudly curse

I love this Wendy’s I go to this one and pass up the Destin one bc this one is so much better . All the drive thru employees rock! They’ve always been so kind and taken great care of me!

Not sure what changes they’ve made but the last couple times I’ve been phenomenal. The woman inside register is great. The food has been fresh and hot. I’m glad they got things worked out however, they did it.(old review below) 50 minutes in the drive through.So much for fast food. Could’ve went to a real restaurant and would have got my food and eat it before you get your order taken here. SMH. The problem is if I order online I still have to wait in the drive through. They have the lobby closed. It’s pointless ordering online and have to wait for 10+ cars to pick up my order. OPEN YOUR LOBBY FOR PICKUP AT LEAST. Cars around the building through the parking lot to the street every time we try to go there After getting home. We got 3 nuggets instead of 4. My bacon double stack had a 1/4 piece of bacon on it. And the fries are AWEFUL!

Too slow at the drive-through. Drive through menus light not working. Waited at the drive-through for close to 20 minutes. Ordered chili and was told at the window, they were out.

Adrian had amazing service and was quick and to the point but very nice and helpful. The food was delicious, hot, and loaded up. At other places they skimp you on the goodies on the burger but not here!

Adrian is the best! He needs to be paid more!!

I Like the Chicken Nuggets Wendys.

Tasty nacho burger. The Apple pecan salad was also tasty. Friendly fast service.

Best Wendy's in the area. Didn't have the chocolate frosty available I ordered on the app so just have me a pumpkin frosty which was not good

What in this world has happened to common sense? If you have a special seasonal frosty flavor and all your frosty machines are down but one, would it not make sense to put the pumpkin spice one in the only machine you have because lots of people want to try it. You serve chocolate year around. This sucks. OR...did you break down your other machines early (2 hours early) so you'd get out of there quicker and just lie about the machines being broke. Yeah, I've heard that one a million times and only at night. Interesting.....

ADRIAN Was amazing. Had such great customer service. It would come back here anytime just to see his great work ethic. Love it.

Good food-value, quick service. I'm here often!

The big girl with glasses neeeds an attitude adjustment. She literally had an attitude because of her messing up my order this isn’t the first time she has had an attitude she’s does with me and my friends I think she needs to be fired. I know that this is my favorite Wendy but when I see she’s there I immediately want to go someplace else

It does not happen often that we are impressed by good customer service skills. Kaylee is keeping her team in check , the place is spotless. Awesome customer service skills by Conner ! We hope to see more people with your demeanor ! Frank,Sam, Petra,and Dwayne the rock are impressed by all of you ! Keep it up :) :) :) Thank yall !!!!

I waited for 20 minutes for a salad and took two bites and immediately got sick the eggs on the salad were rotten... they smelled horrible and tasted absolutely awful... I spent the next 20 mins vomiting... my husband returned it and the staffs response was we just made them this morning... no apologies nothing

Not one to usually complain. Dead fly came out of ice machine. Was given perished strawberries, twice.

Would put zero if possible. ordered at drive through. order looked correct. get to window to pay. order is incorrect then I am told if I want my correct order I have to to around wait in drive through line again just to get my correct order? absolutely disgusting that I am penalized for their mistake. Will not be returning here as I will be going elsewhere where the simple task of getting a correct meal order is not an impossible feat to accomplish.

Lunch menu is always passable. I wouldn't say is spectacular, but when they get it right, it's usually very good. Breakfast is always very good! I haven't had a bad experience yet. They get a little sauce happy with the breakfast baconator to the point that I have to asked them to only use a small amount. The breakfast potatoes BLOW AWAY every other fast food restaurant on the planet. What an amazing potato product 🥰 brioche buns and breakfast meats are made each other. Just please go easy with the condiments. I am going to invest in a plastic bib so I can enjoy Wendy's breakfast on my way to work. I can't have that mayonnaise breakfast sauce on my uniform. I remember growing up going to Wendy's and sitting in the Solarium enjoying the salad Super Bar and a baked potato. Back then Wendy's was a evening out with the family. It was fine dining. Chili, baked potato, and square hamburgers. I really wish they would bring back the Super Bar and solarium in the restaurants. It's crazy how times have changed, McD's removed the play place and now the McD's are painted gray and black. The McD's in Freeport looks more like a jail than a restaurant. I am glad Wendy's is still colorful and family friendly. I have never been asked for spare change or offered drugs at Wendy's. Still absolutely the BEST FRIES, BURGERS, CHILI, and now BREAKFAST! I just wish you would.lwt us back in the dining room now that COVID is gone.

Love it my order is always right food is always fresh and never wait long for my order. And you have to get the chocolate frosty with your meal 😋

Guys?? What happened?? You didnt include the buns on my sandwiches. I have stuff missing from you all the time. Terrible. I wouldn't eat here if I were you

No service at the drive thru, at all for breakfast

This crew rocks! At 9:15pm on a Tuesday evening after a day of late flights, they served fresh hot food with a smile!

The floor was very slick... like it was greasy. I notified the lady at the front counter, and they had someone come out and mop it again but it didnt change. Almost seemed that the mop was very greasy and is just spreading the grease around the lobby.

This is one Wendy's that I can always count on to get it all right great job

Went there this morning around 8:30. and they're closed!!!!! Car is there but nobody at the windows!!!! What's going on?????

Just ok. The young man at the to go window was great.

They cut off breakfast 40 to 30 minutes before they are supposed to stop serving breakfast! I have not been back since and probably wont. Rude kids run this store! And when I was there I can hear people in line behind me wanting breakfast! This is not right!!! Every one I know that has gone there in the last 2 months has had their orders all messed up and sloppy! Like the cook is mad at life, you want extra mustard your going to get half the bottle on you burger!!!

This place does a rather consistent and awesome job with getting incorrect orders. You can see how frustrated a group of customers can get and that should be enough of a warning. It was especially funny seeing customers wait a thousand years to get their order and somehow get them wrong. An attempt to address an incorrect order was made but I was told to physically return over the phone. I explained that time was not on my side, but insisted I make an appearance regardless. I return hours later to have a resolution, but upon readdressing the concern, a crewmember was flustered and had the inability to seek assistance. Over 25 minutes was elapsed without any help and the crewmember chose to walk away from a simple problem. It should be noted that this particular location does not give receipts as they do not value accountability. If you want to see your order get royally messed up, lose money and not get it corrected, this is the place!

Very nice young man adrian behind the counter

Was really good they went back down hill FAST. Will not go back.

Ordered my food through the mobile app 30 minutes prior to coming through the drive through, got to the window and still had to wait 15 minutes for my order to be made. That was by far the worst service I've ever experienced in fast food.

We came for the morning breakfast Baconator is. The gal that took our order in the morning was not very nice and had to repeat herself multiple times because she was mumbling due to having for airpods in listening to music instead of us

Good service here and the food is always fresh. If you don't want to dehydrate yourself with a half lb of sodium though , maybe request fries w/no salt.

Update: nothing has changed. Horrible place! Horrible experience with rude people. Won't be back for a long while after how disrespectfully we were treated.

Warning to future employees of Carlisle Wendy's this company has little to no care for the well being of it's employees and have fired employees in clear violation of the federal family leave act the regional manager blocks employees and ignores employees saying one thing then doing something different this companys corporate is horrible and does nothing to fix any legal issues at all can't even fix employees not being paid right. I recommend every current employee to report violations to the labour board in Pensacola.

Bad language from staff is inappropriate. The fries where cold.

Come here if you want your order wrong. Check bag before you leave. Cold food.

Removing employees worked hours and changing peoples times to give the illusion to corporate that employees got brakes in order to prevent overtime. Where's all those irs agents when it's a multi millionaire company not properly filing taxes this company needs to be investigated asp. For multiple workers rights violations and to the health department for knowingly selling expired moldy and raw products to the public.

Staff had so much attitude. Cashier actually said"I'm tired of these door dashes" while I was standing in front of her waiting for her to take my order. Drive thru was at least 7 cars deep. Rest of the staff was going slow as molasses. Still got the order wrong after having to remake the burger we ordered. I understand being understaffed and all but it is no reason to be rude or give poor customer service. Other people had to wait to get their order taken while the cashier bagged each order after taking the order. More training and staff needed.

Just got some food the girl taking my order was very rude if you don't like your job find another one

Would give -5 stars if possible. Cold fries, food missing ingredients and barely cooked, mostly inedible. Complete waste of money and a dinner-ruiner. Even for fast food restaurants during the pandemic, unacceptable.

Drive thru. Got a junior bacon cheeseburger and a peppermint frosty. Made for a good lunch.

Apparently they're harassing customers now. If you have boo books, they're only letting you use one coupon at a time per person. Which was not what was told to the employees upon receiving the boo books this time around.

I was going to eat at that store till I watched the younger fry guy take a fry out of the serving tray and stick it and fingers in his mouth. I was so disgusted by it I had to leave cause I didn't want him touching my fries after they were all up in his mouth. So I think wendys needs to train these people alot better cause that is a great way to spread COVID or anything else that could harm the public and in reality I will not be going back there if he still works there or gets the proper training.

Good baconator fries there. No wonder why they say " quality is our?" (Wow this is very old please excuse my English. Basically all I’m saying is Baconator fries are the best thing I’ve ate.)

Bought a number 2 and started eating it started to notice the meat was pink called to speak to a manager they told me that they where to bust to call back in 10 min I went back to store and got to counter manager said what's wrong told her my meat was pink she got angry had bad attitude left the counter and had someone else to assist me an got aggravated with her arguing with her poor customer service I will never come back here no more .

The food is fast but the line isn't

Wendy’s is generally a good fast food burger, but service in Niceville is very slow.

Mobile order food was ready quickly and staff is always friendly! (I also Doordash with them) Dining room temporarily closed. UPDATE : The drive thru is only way available and the wait is way too long...

Honestly I Hate To Be That Person But Today Had Been A VERY LONG DAY & We Got Food Around 11:30 At Night & There Was Literally NO ONE ELSE In The Drive Thru But Us & I Ordered A Burger & The Lady Asked Me “ Is There Anything You Dont Want On It? “ & I Said “ Yes, No Mayo Please! “ & When I Got All The Way Home To Eat, There Was So Much Mayo On It & I’d Be Understanding If It Was Extremely Busy & Was A Mistake, But We Were The ONLY People In Line.

Food was hot and fast service. The staff was very welcoming as soon as we entered. Not the best, but fore the $ can’t expect much.

I drive for door dash and uber and I try to avoid orders from this wendys because I know I'm going to be in the drive-thru line for at least 30-45 mins. Why is the inside closed? At least should be open for delivery drivers.

Everything has always been great when I go but the breakfast was absolutely out of this world amazing! Thank you for everything

The slowest wendy’s i have ever been too.

Waited over 30 minutes in the drive thru. Hire more people so this place is actually functional.

The past 2 times I’ve come here they’ve had the red banner up that says “ dinning room open “ yet both times it was closed and the drive thru was wrapped. Stop false advertising

Why say you open at 6:30am if no one is ever there at 6:30?

The manager - Rose is a horrible choice for a manager. I called today to inquire about employment. When your "manager" can not give me an email address to send my resume to and tells me to go on the website - her words... "it is hamburger something". So I ask her, you mean to tell me you are the manager there and do not know the website to submit my application? She replied she is and has been the manager next door at McDonald for 10 years. UNACCEPTABLE behavior from a manager of Wendy's even if she was busy and couldn't multi-task "as she claimed she was". Wendy's you need to reevaluate your management, because of ROSE - YOU LOST A POTENTIAL EMPLOYEE!

Drive true services was so slow and the food wasn’t good.

Spencer is the real MVP for this location. Running with a barebones crew and managing to keep it friendly and professional while in the weeds is his real strength. If I was looking for a GM, I’d choose him. This is management material right here.

Took over a half hour in the drive through to get my food. Once I finally got to the window, I was asked what I ordered

6 cars in the drive-thru, took an hour and a half to get food. One of the workers left after seeing the line. Can't blame him. Pay your workers better or this place is going to end up like KFC down the road.

Not big on leaving reviews and completely understand that people occasionally have bad days and things happen but when you have a bad day and don't acknowledge that you messed up with a sincere apology or some kind of remorse it doesn't really help with the customer's opinion of the interaction. Went to dine in, there was a long line at the counter. So we began making a mobile order on our phone while we waited in line. Got to the register told the cashier of said order which was 5 meals and 6 frosties she printed the receipt laid it on the counter and handed us our drink cups. Time on receipt was 12:56. As we waited we watched our name on the screen get jumped by multiple customers who ordered after us until our name just disappeared from the screen and we still didn't have our order. Pointed this out to the cashier and she said they were working on it. She then went and made our frosties which sat on the counter and started to melt as we were still waiting. We finally reached over and got the frosties and allowed our children to at least start on there milkshakes at this point. Finally got our food at 1:32. The interaction left us feeling very disappointed. A return visit unfortunately is not looking to be in the near future.

Used to eat from here all the time but the employees especially the girl that runs the first window are very rude. Never was like that before. Since they have reopened its been rude employees. I will now have to find another place to eat lunch. What a disappointment!!!

Renovation has been done! Finally! However, dining room is closed and it took 31 min to get to the drive thru speaker and got my food at the 39 min mark. The old lady at the window was hot miked the whole time too. Strange day at Wendy’s Niceville

This place has really gone downhill. They really dont care about the customer, quality of product, or value. They know there will still be a line of hungry customers regardless. Typical of the Niceville labor pool.

They will get your order wrong, just go to Chick-fil-A haha