Whataburger in West Pensacola - Phone Number, Reservations, Reviews

Absolutely thee worst! 2 nights in a row I ask for cheese and they put no cheese on my food!!!!! Then when I get to the window I asked the guy is there cheese he says yes!!! I get home after working 10 hours and I go to look at my food and little behold no cheese!! And all the manager says oh we can remake it but I’ll have to charge you!!!🤯😡😡😡😡😡😡

They were very fast and courteous

Everytime I've gone to this location I've had to sit anywhere from 45 min to an hour just to get a messed up order or cold food. I like whataburger and that's why I keep trying thinking it will get better but maybe it's time to give it up.. Also when you do a survey you get a free burger but the catch is you have to buy a fry and drink I tried using mine cause I bought a meal an the lady said just cause you buy something you don't get it unless you buy those 2 items so no more surveys for me I think as long as your spending money you should be able to get it but not with them.

Door dashed here other night the order took additional 10 minutes because staff wasn't paying attention to their tasks at hand and screwing around. The manager says it is cuz received another order from DD but not the case when staff doesn't care about timelines

Great food. Friendly workers Lots of people to talk to

Took a little while to get food

The worker i had was very polite and very apologetic about the wait time, which made me feel more at ease with the whole process

If you’re in a time crunch DONT go here In fact don’t go here PERIOD The order took way too long to get out to us despite the amount of staff, we called while in the drive through since no one was at the window in order to tell them that they forgot some of our food. After we got our food we realized we were missing half of it, after confronting them about it they gave us attitude about the food still being prepared despite the order being placed 35 minutes prior. We only had one person in front of us and it took them a long time to get our food.

Don't waste your time or money. They messed up a 35.00 order and said oh I'll replace the burgers only because the fries weren't wrong. Um hello I'll bring them back. After she kept arguing I said never mind keep it all

Mob of homeless people there, you have to get some one to open restroom, food was cold 🥶 ,

I've always come to this location but the last time I had ordered the got my whole order wrong and the lady cashier had the most out ravenous attitude. The drive thru person on the early bird shift that gentleman was so kind. My main issue is that in the morning shift that lady was very short rude on 3 separate times. I will be sticking to the one on Fairfield

Every time I come here staff is always rude and doesn't pay attention to the customers waiting at the front counter and when they forget an item they yell at you like your in the wrong when you clearly checked your bag in front of them because they always forget stuff

I repeat myself and they don't listen, I'm going inside to get napkins. I'm given a kid's meal after asking 2x for a number 23 ugh

I've never had a bad experience at Whataburger.Fresh and so good.

People are friendly and professional. Food is good. Takes forever to get through the drive-thru.

To the kid at the window tonight, thank you, to the manager that was rude and wouldn't let me explain that I didn't know then refused to take my order . How dare you ma'am. I didn't know I was supposed to go inside to get an order replaced that I never received, Marci the Beautiful manager that she is didn't explain that when I called up there. You could've been nicer about the situation instead of just yelling at me over the speaker . Also. Still didn't receive my cinnamon roll 🤬

My wife and I ate at Whataburger on New Warrington rd on Saturday evening June 15. The food and service was excellent. The manager, Marcie came to check on us and I complimented her on how she communicated with here staff. She had everyone organized and they all were doing a good job. I don't know if she is a GM, but if not she deserves to be. I don't think I ever wrote a review on a fast food restaurant before, but this was worthy of my time.

ALL the staff at THIS Whataburger store are FANTASTIC ! They are very ATTENTIVE to the CUSTOMER at the counter, and QUICK to get the order out. SMILES on their faces, and no matter how busy when I arrived, they handled it all with a smile and TOOK CARE OF BUSINESS !! A real PLEASURE coming here to this Whataburger location this evening, about 8:45 p.m. I get to go to a lot of food places, and this is one of the BEST experiences I have had !

Waited 20 mins past my curbside pickup, had to go elsewhere to get food. Still no refund either, and there was about 4 employees in the parking lot playing around. Would never go to this one again, it needs to be closed.

We went through the drive thru for a late dinner and the customer service was exceptional! Very friendly staff! The food was great! First time visiting Whataburger! We loved it!

I got the same thing I always get what burger Jr. Combo got home at with in the time it took me to get done I started breaking out swelling up got sick had to take benadryl I don't know what they changed but it ain't worth dying for .

The food is good and the staff is nice. Just be careful late night on weekends because they get a lot of online take out orders and it can cause your order to take a bit longer just because of all the ones ahead of it.

Love Whataburger. One of my favorite food chains. Despite them being SOO busy they still walked around lobby and made sure everyone was doing alright. THATS customer service.

This guy gage is an actual square. Rude to employees in front of customers. I understand that there’s a way of business. But the girl at the register was so sweet. Get that loser out of here. He doesn’t need to have power over people with a tude like that.

Love the way you can do anything with the burger. Very great onion rings!

Always good,, sometimes it slow though.

Food is always hot and freshly made even if that means you have to wait in the Drive-Thru for 20 minutes. I can actually respect that.

This Whataburger on New Warrington Rd in Pensacola is def the worst whataburger I've been to. The foods still the same, whataburger stays true to their burgers and different promos, but they are slow through the drive thru. Lord forbid you have to use the app for a coupon or reward cuz they have no idea how to help you , most of them are clueless to the app. The manager is rude and very curt with customers.

Genuinely convinced the have a requirement of less than 28 chromosomes to make sandwiches here, 1/10 times my food is never 🤦‍♂️

My roommate was going to Whataburger tonight,so I asked him to get me a whataburger when I got my burger it had a hair in it so Ive been trying to call up there an explain what was going on,but nobody will answer the phone. Obviously everybody knows how long normally it takes any given day for the wait an now when I go up there I'll haft to explain what happened

The gal who took our order was so sweet! When asked if certain condiments could be left off a burger, her response was, "Whatever you desire." 😍 Such a great response!

Typical hamburger food and the extras

the absolute worse whataburger ive ever been to in my life!!! right hand to god. you will be waiting over an in the drive thru. they always mess my food up.

Ordered a apple cranberry salad inside the store which took 35 minutes to receive and when I got home was a few greens a ton of both cranberries and carrots,no apples at all and cheese covered the chicken and the manager acted like she didn't care or couldn't be bothered,worse Whataburger experience ever

Whataburger is always a 'stop' for us when we're traveling. For us, it's a novelty as we don't see them here in the N.E.

They were working short handed and still has smiles on their faces and got our food out in a timely manner

Slow always, but I can't complain because food is hot and fresh

I've come here with my boyfriend multiple times because it's convenient and close by to where we live. The food is great, honestly. Never had an issue with an order being wrong. My only complaints are firstly, the wait time, secondly the fact their milkshake machine seems to be not working very often, and lastly their bathrooms have locks for some reason? I've never seen that before. (Never used the bathrooms here for that reason, and luckily only needed to once)

We choose the drive through today. It took 30 minutes to get our food.

Great Service, Short Wait Time.

It was the rudest and worst service I've ever experienced anywhere ever, I will never be back and the manager let the front of the house staff talk to guests like we were there inconveniencing them, they cursed and yelled at me and my wife and was totally uncalled for and very unprofessional and mind-blowing very disgusting attitudes and I will never be back and neither will all my friends and family

They prioritize Drive-Thru orders over online orders. For example, a DoorDash order can take 17+ minutes to be ready after the driver arrives at the store. Whenever something is unavailable, they don't have the ability to mark it such, unlike every other store that works with Doordash.

Only the main order-taker/cashier that's there everyday takes his job seriously. It's never fully staffed during rush hours and if there's someone else that's not him, tries to help with drinks, they don't notice that there's more than one drink to hand out if the number of meals is more than one. The general manager doesn't seem to work late nights to correct a lot of the issues at night. Whenever something's out of stock they're unable to print out a simple notice stating that to put at the front counter, drive thru, or front door. If you use their app to order food and name who gets what, nothing gets labeled. If you order through a third party delivery service, nothing gets labeled besides the outside of the main bag. If you have more than one drink of the same color, nothing gets labeled; you won't know which one is diet Coke or Dr. Pepper unless you taste it or sniff it. Also, I don't know why, but one time I ordered in January, I had one of my milkshakes and it was SALTY 🧂. Like how does that even happen? 😨 The only time I had a nearly perfect order was when the store was dead.

Staff very welcoming and attentive.

I had fries and a chocolate shake. A great flavor combo. If you don't know it already, when you go to Whataburger and get a chocolate shake, say chocolate shake double chocolate.

Nice clean restaurant. Friendly staff and great food. Keep it up, and thank you.

They closed the dine in area due to everyone doing an interview, 6 tables. Me and my friend ate our food outside. The food was excellent, I love my Whataburger, I’m from Texas, but the experience definitely sucked. Probably won’t go back to this location while I’m here.

Ordered curbside and it said 9:05a-9:08a. It is now 9:28a and I'm still waiting. Others have long come & gone after me. One lady was waiting 24 minutes for hers too. This is ridiculous. I know they're busy but this just ain't right. Employees will push right by you to get to the fountain drinks. The Whataburger on Mobile Hwy is better wait time-wise. I JUST got my order. 9:29am.

They are slow as hell!! At ALL of them but I can't complain about the food. AMA what's crazy, their fries are the dame ones they serve at McDonald's😊😊😊

Whoever they let run the register acts like they can’t handle two customers in line. Completely ignored me for about 10 mins until I got helped. They’re acting so busy but literally I’ve been in here waiting 20+ mins for a kids meal

If you've been to one Whatburger, then you've been to them all. This one is no exception. Nothing spectacular, but not a bad place at all. I just go to this one more than most because it's closest to my house. Always love their food!

Made my burger wrong in drive thru

SLOW SLOW SLOW service. Sat in line 20 minutes this morning and the line didn't move. Ended up leaving because my kids need to make it to school. So much for "fast food" more like slow as molasses food Update: Went to McDonald's on navy blvd and got breakfast in less than two minutes! McDonald's saved the day! ❤️

Oh my amazing burger They even put a little mayo, ketchup, mustard in small containers for us

More times than not order is messed up, thought ordering through app would be easier but you wait just as long in the lobby for your food that they don't prepare until you step foot in and ask for your order, had 2 people walk in, order, and get their food before me, making me feel like the app is nonsense, the staff told me my single burger was almost done, just waiting on fries, all I had ordered was the burger so I thought I was getting free fries, but dissapointedly checked my bag and only saw my lone burger, which they hadn't gotten right.

This place is horrible. Long wait time, drive-thru is set up where once you are in it there is nowhere to pull out, so they take their time with your order. My order is also rarely correct. I am not going back when they can't even get a sweet and spicy bacon burger right.

The last time I went service was not good but that's been some time so I wanted to try again. They were very friendly with a warm smile and the food was very good and the right order. I like their breakfast 😋

This burger is high quality and extra delish.

This location needs attention to detail doesn't food with passion

I feel like the picture speaks for itself. We won’t be back :/

Food and service was great will be back

My boyfriend and I frequent this place so much that my stack of receipts can’t be folded to put a paperclip through it. (I keep all my receipts for records.) our experience is always up-and-down, but mostly down we come to this location due to its convenience in relation to where we live, and where we travel through to get to work. Sometimes we come here between 1 to 3 times a day even if it’s for just a milkshake and apple pies and cookies. Today my boyfriend went to go inside to get a milkshake and before we left I said for him to wait on me. I’m going inside to use the restroom. I am aware that they have a lock on the restrooms and I am also aware that they are busy during lunch rush, but I am respectful and I actually stay in line and wait for my turn to talk to the cashier tell her that I needed someone to unlock the bathroom door so I can go and use it. I was patient enough to stay in line but when I saw an opportunity to ask another employee that was passing by if I could use the restroom, she completely ignored me. I said it loud enough for her to hear but I shrugged it off and figured I will wait to talk to the cashier since I was coming up next. There was only another Couple waiting to order behind me. I told the cashier I just needed to use the restroom and that my boyfriend had already ordered. She replied with an attitude saying “ma’am, you just gonna have to wait a minute“. That is exactly what I’m doing is waiting a minute, waiting my turn because I was respecting the fact that they were busy, so when she finished with the last couple in line’s order, I then reminded her that I needed to use the restroom. She had annoyed And just turned her back to me, and started doing something else, while the first lady who I asked earlier that ignored me turned to her and asked her, “Who needs to use the restroom?” Now I know she heard me the first time and this time she didn’t even even acknowledge that I was the one who asked and she asked her coworker, who ignored me. The cashier was that needed to use the restroom when I was the one standing there patiently waiting. I am not one to make complaints and that is why through all the months that we have been consistently coming here multiple times a day I just ignore the horrible service we encounter and just take it as a Part of our experience, since there are some other times that we have decent service. But today I have just had it. I patiently waited for my turn just to use the restroom and was met with attitude and just plain inexcusable terrible customer service. It truly makes me not want to come back here because what a shame to drive out of our way just to get our favorite milkshakes.

The app is really handy for ordering Gave me several freebies Chili Cheeseburger is 👍 Points get you free grub

Always good. Not too expensive for what you get Edit, ordered food and milkshakes got delivered WATER. Manager couldn't have cared less

I Have Never Been a Fan of Whataburger. Something About The Meat They Use... Every Restaurant That I Have Ever Been In, Always Smell Musty to Me. I Cannot Eat There. Went With Some Friends That Wanted It. I Didn't Order Anything.

Depends which crew you get, it's always a winner, just depends on if they slap it together or take their time.

Wait 30 minutes for food and when you get it its cold.

Awful. It shouldn't take 20 minutes to pick up a to go order. The employees are super slow and seem more focused on socializing than actually working.

This was a HORRIBLE experience tonight. First as we pulled up to the drive thru we sat there without anyone greeting us or answering the window. We had to say, “Hello “ just to see if anyone was working. We placed our order and as usual we had to wait for 20 minutes. As we pulled up to the window, the worker asked us did we remember what the total was. Then they could not find what we ordered. After finally getting the order, they gave us the food (which was not correct) and the French fries were cold. We sent it back and when we got it back the French fries were still cold. I just pulled off extremely upset. I will NEVER return to this location again. I don’t like it when the workers are playing instead of working.

2 oclock in afternoon, 2nd car in line. 30 minutes later Still had not even made my single Burger. few people in lobby seated and employees playing around. I'm a really easy person and I never complain but this was stupid! asked for a refund. Thank goodness Burger King was around the corner. Walked in and out in under 5 minutes

I am from Texas. A big fan of What A Burger 🍔 😋 👌🏾 👏🏽

This is a great Whataburger! I love Whataburger anyway, and this one lives up to the standard. Staff are nice and helpful. Food is fast and fresh. Im not thr only one who likes this Whataburger. It can get pretty busy during weekday lunch (since this is the closest Whataburger to base). Very recommended

Very nice costumer service and food was delicious. Very clean

I understand being busy but when you order threw the app for curbside pick up and you arrive after the time given for pick up and still have to wait up to 30+ minutes for a whataburger Jr that's kind of annoying... however when I order two milkshakes and show up when the time said it would be ready and have to wait 26 minutes before going to ask for my order that wasn't even made yet is just down right ridicules. Also being told if I'm going to order online I need to call first to make sure what I want will be available and thar they don't even start online orders until I tell then I have arrived is horrible business practice and defeats the purpose of me ordering a head. Please do better with online orders and curbside pickups.

Smiley was the best. He was so nice and patient, while my daughter was trying to figure out what she wanted. The food was really good.

Food is delicious, but it's a 45 minute wait every time we go there. Which is not a lot because we don't usually have the time to wait.

I work on contract from out of town, so it’s always fun to go places here that I don’t have at home. Great food, great service, great experience. I’ll be back, especially since we got such great service from Bri! One of the most hard working and admirable people I’ve gotten to meet on this trip up! Thanks Bri!

I love the service I love the food it's real pleasant and I love to eat

Drive thru is really slow but the food is pretty good and always fixed the way you wanted

My personal favorite burger here is the Avocado Bacon Burger. But the whole menu is delicious.

This has to be the least efficient "FAST" food place I have visited in a very long time. The visit no matter what time you come is always incredibly long and has no organization. It's usually 1 person up front literally doing 1 order at a time. Tonight I walked in to order 2 milkshakes after a long day of work at 6:50pm. I was 2nd in line and was able to place my order at 7:03pm. After the employee made multiple full drink trays for a DoorDash driver. After completing that task of making all the drinks....which was so important that that order is still not completed at 7:20pm....oh and yeah still don't have my shakes either at 7:21pm either....it's not Covid excuses anymore. It's poor management and poor labor management bc I see at least 7 employees and a manager....a Mgr which walked by me at least 5 times at the counter and never spike or checked to see if I had ordered, which at that time I had not. So this is now been at least a 33 minute chunk out of my day so far which I was just told the shake machine needs to cool down and what did I order again??

Most the time they're pretty good with the service but couple last couple times I've been what I've asked for I just did not get so always check your bag before you drive off

fast service, fastest ive seen in a long time

Fresh produce on sandwiches like you make at home.

Found a large piece of something hard and inedible in my biscuit. It's kinda like plastic. Lost my appetite.

Slowest most unorganized whataburger I have ever been to. Rude staff.

This location has been serving the community since I came with my dad at the age of 24yrs. Still clean with great service.

Tanner C was so sweet! Great service & so polite! The chili cheese fries were good & sweet & spicy burger. Extremely clean

Staff was rude and unhelpful. Food made me sick. I will not be visiting this whataburger again.

Every Whataburger I have been to has been good. This one is a little better than average. I'll be back.

Literally 3 cars in front of me and the drive thru was 45 minutes, and to top it off they couldn't give me the right food

Service and food sucks go to another location cause these people don’t know how to work or cook they tend to always mess my order up and they don’t make sweet tea they make tea pouches and call it sweet tea. Also their service is slowwww sat inside for a hr waiting for food and only two people were there. They also will put the wrong things on your food…..I have a onion allergy And told them to no put onions on the burger and they put them on anyway after it said no onions on the receipt

Had the mushroom swiss burger. Food and service was good

Best milkshakes ever. Fast and friendly staff. The dinning room and restroom areas were stocked and cleaned.

Order was wrong we ordered Onion rings and got fries and one with white gravy but all got bbq sauce #13 meals

Great place for a bite to eat, friendly staff

Not sure who the gay, slim, black guy that works the drive-thru window in the evening, but he continues to make advances and unwanted kissy faces that are very uncomfortable whenever I pick up my food. It’s happened on 4-5 different occasions and it is close to making me never coming to Whataburger again. The date was 9-14-2023 between 10-11 p.m. Very disturbing.

Ah missed what a burger. Banana pudding milkshake was insane

Best fast food cheeseburger option available for late night dining IMO.

I ride by bicycle to get everywhere, and download the Whataburger app. Got a free Whataburger and boy the manager was at the register it was very very clean a excellent burger. I was thinking about picking up some refuse thrown in the parking lot by customers. But I found a Apple watch on the ground on the way home. So I called the Escambia county sheriff's department after contacting apple for there recommendation. So a win win trip to Whataburger.