Wingstop in Lakeland - Phone Number, Reservations, Reviews

I work in the plaza and I come here a lot just because it's convenient and almost every time I do there's some kind of service issue. This time the AC was out, the ice machine was busted, and the soda dispenser was dispensing flat soda. Last time it was the AC and ice machine. Time before that it was online ordering/pay by card. Time before that they were out of chicken sandwiches. The odds of you actually getting what you're looking for at this store are so slim I'd advise you to not waste your time by even rolling the dice on this place, at least not until they get their house in order. The food is...okay. And if you do manage to actually get what you ordered you're gonna wait twenty minutes even if you ordered ahead so be prepared to wait. This place has wasted many of my lunch breaks. I'm definitely done ordering from here, but good luck to you if you decide to risk it.

The food tastes nice. I always get the mango habanero and spicy Korean Q wings. My only problem with my specific location is the wait time. I even ordered my food ahead of time on the app and everything. And still had to wait for nearly an hour for my food. Even people that arrived long after me received their food before I did! If I had to pick between this location and the south Lakeland location, south Lakeland wins every time! This may be the last time I come to this specific location. The only thing really saving this rating is the food because otherwise I would’ve given it 1 star.

Rediculious wait time and rude front counter service

Everyone is always nice and helpful when we go in, but somehow, our order gets messed up every time. In a pinch I would order here again but I'm pretty done giving wing stop my money if I have the choice.

Been waiting for more then a 1hour for the food and no AC in the restaurant it is hot as hell for my first time here never again👎👎👎👎👎

Wings were okay. Got the boneless and honest they were the size of pop corn chicken. So small for 20 piece at $20? Cokes were all flat and no ice. Kind of sad honestly. I really enjoy wingstop but this experience was minimal.

Very bad service, the guys there are useless👎👎😡😡

Extremely horrible experience. Got a message saying 16-21 minutes. Got there in about 25 minutes and still had to wait over an hour. People were coming in and ordering and leaving while I was still there. I have had quite a few bad experiences here so I think it's time.

The absolute worst. Had my order wrong. 45 minutes for food. No A/c while waiting. No ice in the drink machine. I’m never coming back here for sure!!

Wings were fantastic and service was knowledgeable and good.

The worst Wingstop in the entire franchise!

Place was absolutely terrible don’t order from north Lakeland spot ! The delivery driver cancelled our order at first than we had to get our food. And the drink machine was still broken and we still had to pay for the drinks and delivery fee even though we ended up going and picking up our food ourselves. Never coming here again

Terrible experience every time I order from this location. No ice for fountain drinks, half of the drink selection not working, didnt really want warm soda with the meal I paid for.Fries were terrible, the boneless wings were good.

The mobile app said it would be ready at a certain time, it said come to the counter it’s ready, I went over there and they said “10 more minutes”. I waited then went back up to the counter and they again said it wasn’t ready. Not to mention it’s about 98 degrees in there because of no air conditioning. I went back out to my car and waited for about 20 more minutes before going back in, I sat there for 5 minutes before them saying it’s ready. And missing my drink, but they said it’s broken and burning hot… never going here again

The food is great but the wait time is outrageous.

Came to pick up for door dash. The girl with the glasses is rude. Someone's fries were sitting side ways on the counter hanging out of thr basket. Glad I don't eat here. No AC and it's 100 deg outside.

Place was hot and food took forever. Fries were not hot.

Wings aight not worth the wait service could improve but i know it won't.

Why does it take soo long for food prep here? Waiting an hr and 15 after ordering is mental. Zero hustle in the back. It's beyond me. The food is decent but geeze...

I wish I could give them zero stars. I ordered online for in store pickup. It said 15-20 mins. It’s now been an hour and I’m still waiting for 2 of the wing specials..

I Got to say some of the staff is overall amazing but the new Gm is just horrible when it comes to customer service and do not know to talk to her customers also she seems to put a front..

Absolutely horrible, placed an order, and when my Dasher went to go pick it up he was surprised to find that they never even made my order or even tried to prepare it.

They don't keep fresh and high-quality food anymore

Horrible. Chicken was not done cooking and when I tried to get a refund the guy in kitchen started to curse and have am attitude saying it was good even tho it was still kinds pink inside. I just left and didn't get my refund to avoid problems. But had a horrible experience. $45 waisted and I didn't even get the refund

It just makes no sense when online ordering says it’s going to be 15-20 mins and you end up waiting an hour. THIS IS EVERY TIME. the workers seem ok but they haven’t been trained properly. You would think they would make it a priority to get larger orders out first but I’m waiting people who ordered just fries come in order and leave before me, it’s ridiculous. if you order, plan on waiting an extra 30-40 minutes. Just not worth it in my opinion. Won’t be ordering from them again.

horrible experience at this location. i placed an order online for 2 20 piece wings with 2 fries and 4 dipping cups. paid almost $40 only to have half the order arrive about an hour later. the food was cold and half my order was missing. when i called back to let them know i was told i can come pick up the other half that they forgot to give the delivery driver. i told them i can’t make that drive and was then told a manager would reach out shortly with a resolution. i never received a phone call from the manager. the next day i tried calling about 10-15 times, the only time they answered is when my number was blocked, only to get put on hold each time until someone disconnects the call on me. each time i try to call and explain what im going through they put me on hold for about 5mins and then disconnect again. extremely unprofessional, you cannot charge someone for an order and never give them that order. i will be reaching out to my bank to report this and have them do their investigation. i will never order from these thieves again. save yourself the headache and go to wing house or buffalo wild wings instead.

Service was slow. Workers have attitudes.

I ordered 30 classic wings which cost more than boneless wings. I received all boneless wings. I returned the food. They promised my money would be back on my account in 3 days. After a week No money. I called back and have no help.

I just don't understand how this restaurant stays in operation. My wife and I quite literally have a pact to say "talk me out of ordering from Wingstop next time". Tonight we ignored that pact, and tonight we were reminded again. This branch is the absolute worst place to order any sort of food from. And that's generous to say the least.

Did a order online to pick up. The have to say food was really good. Customer service was good. Very pleased with quanity and quality of my oder. We will be order again.

Not A Good Place Or Friendly Atmosphere, Always Long 30-45-60 Minute Wait Time, And Orders Are Never Right Mo Matter How Many Times You Repeat The Order Instructions, I Keep Going Back, Faces There Change, But Service Remains The Same, "THUMBS DOWN!"... 1 Star Only Because "I Am Hungry!"

I'm a Door Dasher and I was waiting on the customer's order and they stopped working on the order to take a in store customer. It's suppose to be first come first serve.

Got the Korean Q wings were tasteful fries were good but it seemed they need to prioritize counter orders above and door dash , grub hub and uber eats . Plus can we make getting dine in on trays normal again?

Online order that was supposed to take 23-28 mins took over an hour to get. Was told the online system wasn’t giving accurate wait times.

Horrible service at this Wing Stop Rick Ross would be appalled at the service. Came in to get an order at 5:16. My order still wasn't ready at 6:16 a whole hour later, which makes no sense. There's no communication in the back of the house at all. You heard no one talking about food. You heard them talking about their life, what's going on with them, and how life is changed for them? That has nothing to do with the food. No communication was given to customers for the extremely long wait. How can you put out good food when there's no communication in the kitchen? Not one time did anyone reassure me that my food was on the way. Or we apologize about the wait. I saw more carry out orders get processed faster than anyone's order that was dining in.

Yeah a 15 piece for 23 US dollars. Very disappointing I guess food places are shrinking there quality of food and inflating the prices. And no I didn't eat any this was a online order.

The chicken was okay but the fries more like they were soaked in old oil in too greasy

This place is ridiculous. I just left there. I ordered Buffalo Ranch fries. Got to my car and looked at the fries and they were covered in Buffalo sauce and one little dot of ranch. So I went back in to ask for ranch and told them they only put one dot of ranch on it, he got an attitude and also charged me for the ranch. I should not have to pay for ranch because they originally didn't do their jobs.

If I could give this place negative stars i would. First of all the guy with twist and bleached hair was telling everyone the wait time was 1 hour and 30 minutes. I had placed a online order. One of the employees, she was white with clear glasses and red hair. Had mentioned something about it being mandatory for her to have a 30 minute break due to minor Labor laws. The manager or guy with a collared shirt had then started yelling at her saying “honestly if you want to get sent home keep it up” just completely embarrassing her and screaming at her, he allowed her to go on break. I then waited a extra 15 minutes for my food. I walked outside to see that same employee sitting outside crying on the phone. I will not be returning here. If this is how you guys allow your manager’s to treat your employees i wouldn’t tolerate that. He was beyond disrespectful to his staff and customers. Why keep these kinds of people employed.

Total and complete TRASH! The wings was hard. The fries was hard… First and last time going to Wing Stop ANYWHERE.

Very good, good treatment and fast, I really liked it

Oommggg Yesterday I had the worst experience here. The staff was rude all because I wanted all flats which I paid for and they gave me such a hard time and I drove over 25 mins to come there. I have been there before and had a GREAT EXPERIENCE (older gentleman as manager and staff). I asked for extra crispy wings and she told me they are already crispy which they weren’t. But they argued with me about what I paid for. My food was over $30 and they tried to embarrass me and keep saying my card was declined. No sweetie I just got paid run it again. They need better training and customer service the crew who was there Friday March 15, 2024 around 5-6 pm.

I sat there for 30 minutes after the man asked for my name and I told him , just for him to walk away and not come back , just for the guy to call ny name and my food had just been SITTING ON THE COUNTER BEHIND THE REGISTER FOR 30 MINUTES. THIS PLACE IS ABSOLUTE GARBAGE

The greatest loved the veggie sticks.

Very kind staff, appearance is clean and staff work hard. They even worked on getting ice when the ice wasn’t working, great store, great food.

Good wings and grat staff. Thanks Jacob I will be back.

Walked in to order wings, 1 table had customers, 1 table. We were told it would be 45 minutes to fry wings and season them?

The wings were fantastic, however the fries were greasy and very soggy. The cashier was exceptional. This was my first time at a Wingstop. I would certainly return.

Took a while to get the food which is no big deal, but the food was not very good. Ordered French fries with extra seasoning and they had none, not even salt. They were all stuck together more like one giant fry. Chicken is overcooked. The sauce is actually pretty good but the dry rubs don’t taste like anything. Go to Buffalo Wild Wings.

I never write reviews but I guess they can’t answer a phone I’ll just write it. One forgot some of our order then my sons starts eating when he pulls a glove out of his mouth. How disgusting

This place is disgusting I don't know how this place is still open still! The health inspector needs to come to this location the workers don't use gloves when handling food, there bugs flying around where the drinks are at and the customer service is trash the workers seem like they hate working.

Besides it being a little cold inside very good and friendly

The food was pretty good but I'm leaving a high rating because of how good of a manager they have running this place. White dude, younger guy. Really put service above self one time when I had a problem with a take out order. I'll be back because of his attitude

I love wingstop with all my heart, lemon pepper its the way, cheese fries, ranch, I lived in a country town for a while and I used to drive 2 hours just for wingstop, but this store its probably the worst, the wings was dry, no oil, no flavor, no ketchup, no cheese for the fries. You can drive 20 minuts to the next wingstop and be happier

Customer first Cleanliness Service,food my favorite is WELCOME 🤗 TO WINGSTOP.

This place is always slow, the freestyle machine never have a lot of flavors and the customer service is trash. I wouldn’t recommend this location.

The wings were a little too well done for my liking. You don't get any dipping sauces with your wings, so I paid $3 for 2 of the Blue Cheese dressings that were very runny. I prefer my dressing to stick to my wings, not run off like I dipped them in seasoned milk. The cashier and cook were very nice, so applause to them :)

My sister works front as cashier I love Wingstop but she thinking about putting in her two weeks notice she says she does too much work been working there almost year no raise overall I've had some good experiences there some days it takes hour to get your order other than that the. Food and customer service is great

I always get the Louisiana dry rub wings, fried hard and they’re DELICIOUS!! The fries are hand cut and are paired great with the ranch dressing, which is also amazing!! If you have the chance, try the fried corn.

Just came in for lunch . These wings are beyond perfect . Amazing . Ty

They dont know the difference between cheese sauce and mustard sauce. Ordered cheese, got mustard. Since it was delivered, nothing can be done. Been on hold trying to speak with someone. No answer.

Floor didn't seem clean. Ordered ahead on the app but the store never retrieved the orders so still waited 20 minutes. These places always seem so understaffed.. One or two cooking and managing front orders

2 stars. Food was great. Customer service was probably one of the worst i’ve ever experienced in any establishment. The manager and district manager should be embarrassed that they allow this sort of treatment to customers. Disgusting… wont ever come back here for that reason even though the food was good and i do enjoy wing stop.

First time going here ...I'm not one to complain but the food took way too long almost about a hour and it was after 9pm ,wasn't busy at all,and staff seemed not to care too much as far as following up with my order or apologizing as far as the food taking long, the chicken was decent at most. Unfortunately I'll not be coming back after my experience. I'm sorry Wingstop but your not the chicken for me.

Great place, clean and friendly enviorment and lastly great fooodddddd.

Very friendly & fast soooo deli deli ❤️😭

The price for a 15 piece classic combo went from 15.99 to 22.99. The food is really good.. The prices not so much...

Honestly not upset. Placed an online order and it said 15-20 mins. It’s going on 40 mins now. However the manager here acknowledged the delay before anyone could say anything and communicated with everyone waiting. The team is working hard behind the counter and trying to get the food out asap. A little patience goes a long way. Thank you for the manager for keeping calm and conducting her team to get it all done! Bianca was great!

Best wings in town and the staff is always on point.

Today I placed an order online due to I was unable to get through on the phone. I arrived 65 mins after I placed my order which online stated it would be 65 to 68mins (something like that) once I arrived I noticed it was NOONE working the front just 2 ladies in the back cooking and packing orders with a mile long line of tickets. After standing for a while one of the ladies stated "come back here where the fun is" or something like that which was said in a fun way so I assumed she was playing just trying to make the best of being short staff and busy! After still waiting and noone came forward we seen 3 orders on the rack and went to see if it was 2 of ours since we had 2 orders and at that time the young lady said can you stay back and not touch the orders and that's when I stated we wanted to make sure our order was not sitting on the rack getting cold since noone said anything to us and then at that time is when she advised me that her funny joke to come to the back was for us to really come to the pickup window so she can continue to work and help us as the same time! All that being said and even though they had no WINGSTOP ranch in all the 2 ladies that worked tonight on 3.13.23 around 8p and 945pm was a beast and was handle that million of tickets that was lined up and was still in the great off mood and working together as a TEAM something you don't see in fast food! They need a bonus for tonight or something for sure 2 staff that needs to be acknowledged for hard work and great attitude hats off to you ladies!!! Keep up the good work! Oh other then no ranch(they did try to replace it but it wasn't wingstop ranch lol) the food was cooked great and fried hard like I requested.

I know times are getting tougher and portions are getting smaller. Now, talking about smaller, their wings seem to be a little smaller, and very few drumsticks. With that being said still love their flavors.

Something happened with the online ordering and it charged my card but didn’t put my order in but jesus helped me out and was calm the whole time, good man I appreciate that

So I went to wing stop it was about 8:30pm and we are ready to order. They asked are we dinning in or carryout we said carry out and they said only online orders because we only have two people yet there was three there. So we were about to do it then someone came in saying they've been calling and was mad they had to do online order so they took his order. Then another customer came in and took her order. So me and my brother were confused why they got to take there order but we were told only online. We went up and they still told us that. I said but you just took there order? They still said only online. 1 I'm a customer and if I see you taking someone else's order I'm thinking okay you'll take mine. Nope and then a girl in the kitchen with an airpod in wad like sorry dude only online orders I'm like okay cool wingstop. It's not hard to take an order at the register. It wasn't busy only 3 people were in the store as customers and the three employees. That'd horrible customer service. I'm very upset I love wingstop and getting treated and told that is ridiculous.

Here tonight at 10:48pm on feb 1 lmaooo and the girl at the front is SO RUDE. Tried so hard not to say something back to her. She got so mad and had a rude attitude the entire time, after we already had to wait at the counter for forever to get order placed

Second time doing this should have known but don't order inside unless you ready to wait for about 45 to an hr for some food. Store is clean since everyone is cleaning and one person cooking. Food is decent. But again don't order inside at nights order first then get there. Even thou you still will have to wait won't be as long I guess. Need to do better.

I love coming here, great atmosphere, great people, great food!

Was willing to wait for food however was missing food items and had to come back. this is not the first time it happened so I knew to double check: the crew was not professional and while standing at counter was not acknowledged and could hear their personal conversation. Was missing items that was sold out and they didn’t even mention it.

Sabrina was the one taking care of me. Along with a clean and nice staff

Online said 18 minutes, took Almost 40 minutes., lame.

Nicest staff and favorite wings. Their fries are delicious as well.

Chicken was well seasoned and fresh.

Honestly, worst experience I’ve had at a restaurant. All they did the entire time was mess around. There was maybe 3 people in the store and they got all of their orders wrong. Ordered my food at 10 and didn’t get it until 11:30 worst service I’ve had in a while.