Red Lobster in Severn - Phone Number, Reservations, Reviews

Corey was an exceptional server. Thank you Corey. Thank you Red Lobster

Food is always good however , you can tell this restaurant is on its final legs..Positive is that there isn't a rush and not many people dine here .so the restaurant is pretty empty. However , the staff seems not to care about the customers... They are also giving a lot of really good deals so I would advise to take advantage of that for sure!

Husband ordered takeout at the bar and I decided to order a cocktail while we waited. The “waitress” was obviously new and or inexperienced because she got the drink order wrong and I was given a virgin margarita and when my husband pointed out the error the bartender made the drink over as it should have been made the first time WITH alcohol and then she charged me $2 for the shot and then wanted to charge us another $9 for the drink after I had already paid for the first drink that was made incorrectly. My husband asked to speak with the manager but all she did was try to co-sign on us being charged for both drinks instead of addressing the problem which was the waitress telling all of us that she assumed that I was ordering a virgin margarita when I never even asked for it. No wonder this restaurant had to be bailed out by a rapper from the 80’s.

Although it seemed the establishment was short staffed the employees were friendly and quickly responsive. We enjoyed ourselves and the meal.

Ordered $100+ dollars worth of food for takeout. Got home, and items were missing. Called the restaurant to see what could be done, they offered to email me a gift card for the balance. I said sure, but nothing ever came. Neither inbox or spam folder. The food was a bit bland, they didn't include any of the right condiments with the food (i.e. tartar sauce) and they just straight up didn't give me the shrimp cocktail that was ordered. I don't think I'll be back to this location. If you choose to eat here, do dine-in. That way, when they mess up your order, you can try to get it resolved then and there. Otherwise, you'll be out of luck.

I have not been to Red Lobster in a while. The menu has changed but that is be expected. The Good: The server Cory R. was attentive and made sure our order was correct. The lobster duo was ordered by my wife and she enjoyed it very much and my youngest loved her crab legs. The bad: I ordered the Admirals feast. The rice was microwaved and tasted very watery and hard. The seafood tasted off like the oil was bad and for the price that was very disappointing. My oldest daughter ordered the shrimp linguinni alfredo. The white Alfredo sauce was very watery to the point it was partially translucent. It was not thick and white. That pretty much doomed the flavor for everything in the dish, including the shrimp. Not to mention the shrimp were rubbery, chewy due to being over-cooked. Final word: I understand inflation drives up cost and that is fine. My biggest problem is the quality of the food should not go done such a large degree when the check is climbing. I question if I will return and I see so many people complaining about the same thing. Usually, I love red lobster but the food was at such a level I felt a need to write a review. Maybe this location needed to be added to the list of stores that have closed in Maryland. I hope they can try to do better in the kitchen because it makes everything else suffer.

Laura was absolutely fantastic. She was constantly checking if we needed anything. As a person with asthma, please please people, don't wear so much perfume. Someone sat behind me that smelt like they took a bath in perfume. Instant asthma attack.

I went in to dine alone one evening and once I was seated I could tell there was something up with the serving situation. I wound up being served by a manager named AJ who was not intended to be my server. Well I must tell you he couldn't have been more accommodating. Aside from the fact that the food was very good AJ's service made my meal so memorable that I feel obligated to let everybody know what a great job he did. When you walk in there I strongly suggest you ask for him. AJ if you read this review please accept it as another big thank you from me.

Great food, amazing service, and an overall good atmosphere!

The air temperature was very hot. It cancelled out anything else good in regards to the visit.

The food and cocktails are very delicious, I always take with me a good experience from this place!

My husband loves it, it is one of his favorite restaurants, we recommend it

We enjoyed a nice dinner. The restaurant was clean. The staff was pleasant. Our server, Josh, did a great job. Very friendly and knowledgeable. The food was good but on the pricey side. It came out in a timely manor.

Great food and our waiter was awesome.

I don’t understand why so rush, the place was totally empty, I arrived very early, maybe I was the first customer , and the waitress was rushing me, with everything, I didn’t even ask for the bill, and she was offering me the bill. I understand when the places are full, but it was not..

Food was good, and service was very good also.

The Good: Dennis was our server. From beginning to end his service was superb. He knew his stuff. There were some changes to the menu since I been here last. Dennis answered all my questions efficiently. Five stars and above for him. Food came out fast and hot. My dad enjoyed his pasta. The Bad: It was disappointing to hear white wine mussels are no longer on the appetizer menu. They have been my favorite for years! The famous biscuits have gone downhill they are not as seasoned and came dough-like The Ugly: Ordered Crab Queso , it wasn’t even edible. It came out like water. Where was the crab meat?? Must have been blended in. There were no crab chunks. The potatoes under my crab legs were very crispy however, they were oily and wet from the Cajun butter. I knew it would be like this I wanted to substitute the fried potatoes for a baked potato but that wasn’t an option. There were multiple crab legs with no meat inside.

Our server (Laura)was great in serving and attention to detail about our order. She was very helpful and attentive. Thank you Laura.

Food was poor and not hot. Waited 45 mins for a beer. Never again.

Terrible service, the girl yelled at us 😡 and the food was thrown at us, she was having a really bad day, I will never return

Good ambiance, good service but the food could've been a little better 🤷🏿. I appreciate seasoned really tasty food. The lobster pizza and biscuits were amazing. The biscuits are always good...

A typical Red Lobster experience but restaurant is a bit dirty and in need of updating. Server was prompt and courteous.

Came to get my daughters birthday biscuits and I treated myself to a nice meal and it was all super tasty

Took my girlfriend out to eat here because I had a gift card, food was rubbery and cold like it came out of a microwave and was left out for a while, not to mention my girlfriends rice was barely cooked with some parts of it being raw. On top of that the service was disappointing, our server did the bare minimum, got our order and grabbed our food. I liked the atmosphere though.

Got three different shrimp that all tasted the same. Glad I had a gift card and it didn't come out of my pocket.

Alcohol beverages does not have price. Employees don’t have that information either. I was going to order some alcohol beverages but was afraid to be overcharged.

What made our eating experience great was watching Shaye at work. Even though the restaurant was somewhat busy and she played multiple roles, she did not miss a beat. We were seated in a timely fashion, received our meals in a timely fashion and she also made a point to stop back to make sure everything was fine and that we were enjoying our meal. The customer service we received was E X C E L L E N T. Thanks Shaye. You are the best!

Adriane waited on my husband & I & his customer service was amazing & the food was delish!! Noone in his section wanted for nothing. He was very attentive & made sure everyone was taken care of. Thanks again, Adriane!

The Food and the service was excellent

Food was amazing! Got the Shrimp your way, Street Corn Shrimp and the Crispy Dragon Shrimp...both were amazing! Definitely would recommend. Our server was great, always bringing refills in a timely manner and of course keeping those biscuits stocked!

Is it true that some of the staff from Columbia are working at the Arundle location now?? They were the best servers and hosts! I’m so mad the Columbia location closed down 😭

Food was good and great service.

The best seafood restaurant - outstanding service

Met up with my best to have a few drinks at the bar tonight and I must say although I don't eat seafood, I had a really good time, the drinks were really good and according to my best friend the food was really good. I also must say that the Bartender, Adam made you feel welcomed, it was my first time there and he made us all feel like we got our money's worth and plus more!! I will return and I highly recommend this location, oh the Happy hour at Bar was real low key and chill y'all, quaint lil area tucked away in the side pocket when you enter. Red lobster is still one of the best "Side Piece" links..I love the atmosphere

Walked In, No wait, Server seated me, Took my order, young man was very prompt & very professional representing Red Lobster💥 💯💥. He was very polite, very well presentable his attire was💥 💯💥 Top Shelf. I would definitely look fwd requesting him on my next visit. I give him all the credit attending trade school looking fwd being a electrician, owning his own business some day. Meanwhile going to school, working at Red Lobster 🦞 Sametime it's 💥💯💥 Awesomeness 👌. The Wed daily special Sirlion steak & Lobster 🦞 tail & 1 side was absolutely delicious 😋.

I’m sitting in the restaurant now celebrating my dad’s birthday and the service is subpar. I ordered the Lobster Bake and I couldn’t even get through it. I had to send it back. The mussels were horrible and meal was under seasoned. On top of that our waitress wasn’t very good. The general manager came to my table to address my party, they didn’t apologize for anything. I had to run to the restroom while writing this review to vomit. After disclosing this to the general manager he said he would give me a number to file a claim.

Food was good. Service was good.

🤯Not sure what is going on with these restaurants when it comes to carry out or to go orders. I scheduled my to go order on line@ 2pm & scheduled my pick up for 4:30p. Upon arrival staff walk by you & NEVER acknowledge your presence for 10-15 mins. Finally someone took my name but then I had waited over 30 minutes before I received my food. Why has the service gotten so BAD?? This is one of my favorite restaurants & to receive such horrible service is😔 unacceptable. To Go orders are just as important as when I dine in!! Please do better Red Lobster🦞

So after a hard day at working my part-time job I get off and met my husband and brother-in-law here and I was truly hungry. They were already eating and I ordered the ultimate endless shrimp with clam chowder and side broccoli. So the waitress Layla N brought out my clam chowder which was small I asked her why was it so small she stated with the ultimate it only allows the cup size so as we’re talking I’m starring my clam chow and LAWDY BEHOLD a FREAKING PIECE OF HAIR. I looked at Layla like you see this she said yes let me get my manager. Manager comes to our table goes to the side where my husband and brother-in-law is and say how may I help you. I look and said there’s hair in my clam chowder she says oh I can remove it and get you another 👀 UMMMM 😳 NO THANK YOU I don’t want anything at all now that just ruined my appetite. I really liked this Red Lobster too our first visit was last year 2023 April or May and Heather was our waitress she was very nice and the atmosphere pleasant just cold 🥶 oh Layla is nice as well the preparation of the clam chowder turned me completely off and lost my appetite not sure when if I’ll be coming back again. EXTREMELY DISAPPOINTED

Friendly, accommodating staff and delicious food.

What a great experience our server Laura was excellent! She provided great service food was excellent! She was very knowledgeable about the menu she helped us make our food choices with her recommendations.

Just had an early dinner. Sat at Gigi’s (Gwendolyn’s) table. Cannot say enough about our time there! We just wanted some cheesy biscuits and got 5 star treatment and super tasty food! The garlic shrimp… 😗👌 even the other patrons were super friendly and funny. My husband and I decided we have our first favorite server! Thanks, Gigi!! You were awesome!!

This Red lobster always has the worst service we only went as we were invited out by a family member. I've only ever received good service during lunch one time a young African-American man waited.on my friend and I, he was very attentive other than that never again for dinner at this place. I ordered all you can eat shrimp, however, after the bill was paid as some of our party had to leave to show a house, the waiter refused to bring me more shrimp, after already being slow before the bill was paid, I feel like if customer service is your goal, there should be a way around this rule they'll never have to worry about me again I'll take my dollars somewhere else

Ordered curbside. Waited 15 mins for the food to come out after arriving purposely a little late to avoid any waiting . Then got all the way home . Just find have wrong sides.

Ask for Gigi! She makes a regular degular red lobster time the most amazing time.

Naomi the front door and Heather the bartender/ server is awesome. Heather made sure that she gave outstanding customer service to all of her guests. She went far and beyond to satisfy us. She is very people friendly and oriented. She smiles a lot and have good communication skills. I have been to surrounding are Red Lobsters. This is far most the absolute best experience I have ever had. The restaurant was clean and the cleanliness. The food quality was excellent and hot. Way to go to the chef. This is my new Red Lobster because of Heather and my overall experience. The manager even listened in ti assure that we were satisfied. Love everything about this team. I would give 10 stars if I could.

I received a gift card for Red Lobster for Christmas and grabbed a takeout lunch from here. We ordered the 4 shrimp deal online which came with four different types of shrimp, two cans of soda, one side and 6 of their cheddar bay biscuits. Since we still had a little leftover on the gift card, we also ordered a caesar salad and side of coleslaw. When we arrived, we parked at the pick-up and called them to bring us our order. After a few minutes of nobody picking up the phone, my husband went into the restaurant and had a hard time finding someone who could assist with giving us our order. We finally got our food 15 minutes after our pick-up time. Despite the bad customer service, everything was in the order and the food tasted good.

The restraint is dirty. The hostess carries on a 10 minute conversation with a waitress before addressing the only people standing at the hostess both. I’m surprised they didn’t walk out especially when they were right in front of the customer. Food splatters in wall And window of our booth. I looked up and the ceiling tiles near the vents were almost black with dust. If they can’t keep the front of house clean I dread to see what the kitchen is like. Food was not that great. I doubt we will be back.

We love the food at Red Lobster, for the price it's par or better then the majority of seafood restaurants.

When we arrived, you could tell they were a little short staff. This became evident when the manager was also dropping off food. The bartender was our server (I wish we got her name). She was absolutely amazing, attentive, and fast. The manager dropped off our food and she was super sweet. For a chain restaurant, it was a fun and enjoyable evening, which was primarily due to the staff!

The food was lousy they could have done better they are going down I won't be back at this restaurant ever and this was for my birthday

I ate here for the first time and my experience lacked luster. First of all I ordered the endless soup and salad which was advertised because I wanted something simple and light before going home since I work near the establishment. Once ordered it took 30 minutes for the soup to finally come out to be like warm ,gritty from the clams not being properly cleaned and it's advertised that you get at least four cheddar biscuits which only two came in the basket. The ceasar salad that I ordered didn't have any flavor. I am totally shocked at how a chain that I have been going since I was a child has turned into a fast food quality place. The saving grace was the beautiful young lady tending the bar that constantly checked on me and delivered any of my requests very professionally and timely. From a sincere patron please step up your game so that I may return for at least a beer .

Wasn't Able To Get In Due To The Day Before MLK JR Holiday...!!!

My experience was not that good at all. The waiter kept forgetting everything, She was very dry with us, like she was forced to serve us, and the food seemed like it wasn't cooked all the wa. I will not ever go back to that location ever again.

This is my first time eating at this location. I was there right after lunch, so early dinner hours and our waitress Kielyn was excellent, professional and personable. I ordered a new drink and Kielyn mentioned it was her first time making it but it was spot on perfectly made for my taste. I recommend the mango berry sangria made by Kielyn (so ask for her lol). I would definitely return.

If you love seafood then this is the place. Had very nice service from bartender who also serves as a waitress and her name is Kielyn. Very good customer service and care. Will be back.

Awful, bugs on my broccoli and never seen the manager 😒

The bathroom was a hot mess with no toilet paper. I ordered the surf an turf the shrimp and the n.y. strip was good. The bacon macaroni and cheese was bland. The biscuits aren't as cheesey as they used to be.My waiters name was Corey he was cool. I was acknowledged as soon as I walked in so that was cool. Overall an o.k. experience. Would I return? Meh, maybe

Atmosphere was good good was delicious service was great

Service was good considering only 4 waiters and it was pretty busy. Our waiter did excellent. Food was good. Drinks were good but watered down or just lacking liquor period. And Red Lobster just doesn't have that special feel it used to. No place mats? No lobster bibs. Lol I understand cutting costs, but...I made due and enjoyed myself. Fair price, except for the drinks.

I'm sure the food's good there, but I wouldn't know since we never got even a glass of water after sitting there for 20+ minutes. Seeing only 5 customers there at noon should've been a big enough red flag.

Heather S was my server she was the best. She took care of me and helped me pick my order out. Heather S was very polite, kind, and friendly. She also held a small quick conversation with her customer and I enjoyed the talk.

I had excellent service and the food was great

The food was terrible no taste. Drinks were delicious

Terrible food and service. Apps were forgotten and the food was served raw and cold. Crab legs were still frozen and lobster was not cooked. Constantly had to remind the server to bring things. It was not busy.

Great foods and a service man. Thanks, we have a great Thanksgiving Lunches at your place.

Gotta advertise that you put sausage in your stuffing. I went 10 years without eating pork but surprise, I did today! Thank you red lobster.

Standard Red Lobster with outdated and bland decor. This location as all of them, really need a thorough cleaning, they all look dirty. The biscuits are the best thing at Red Lobster, that is one thing I will give them kudos for, those biscuits rock! The food is average, nothing special. The wait staff is a hit or miss. During my last visit, it was absolutely horrible; the waitress continually got orders wrong, did not come back to the table to check on us, etc....and I overheard the same experience happening to customers sitting near us. When people pay for a meal in a restaurant, they should be treated well and waited on, and their orders should be correct; we even had to pay for the bill in its entirety and the order was messed up 2 TIMES! Seriously.

So this review will mostly focus on the service I received from this red lobster. One word to sum it would be awesome. Had a party of 10 for a bday celebration and was fortunate enough to have Monica as our waitress. The most accommodating, down to earth and FUN waitress I’ve probably had in a long time. Really dope personality and even though the food was just decent, she made our entire party feel good about being there and made our experience top notch. Definitely deserves recognition for such awesome service and would probably only go back RL because of her.

Ordered endless shrimp but the wait staff was useless and I left hungry. So over it.

Service was ok, the food lack flavor and seasoning

Oñe of my Best experiences at Red Lobsters

Have NEVER had a take out order properly filled. DO NOT waste your time ordering here. When you call to speak to someone they will put you on hold for 15 minutes, then simply hang up the phone. This is my very last vividly to this HORRIBLE “restaurant “

Service could be better, and food temperature should also could use some work.

Tried to get food at 11:30am and waited up front for 5 minutes because there was no host to seat me. I only seen 2 customers in the restaurant but did not see one employee. Nobody at the bar to my right and no host at all. So I just left and ate elsewhere.

Laura did an excellent job ensuring we was kept filled with hot plates of shrimp for the Endless Shrimp. She was attentive although it was the end of the night and it was busy. I will definitely ask for her next time I come! Ask for Laura you won’t be disappointed!!

I'd like to thank the staff for making my mother's birthday full of endless shrimp a complete hit. She absolutely loved it!

Food took awhile to come. Lobster tail was tiny.

My wife and I ate at Red Lobster in Hanover, MD, last Thursday. We both decided on the endless shrimp. My wife had the grilled shrimp skewers, and I had the Parrot Isle coconut shrimp. We enjoyed our food immensely. Our server was super & kept checking with us to see if we wanted more refills. We asked for our dessert to go because we were so full! We enjoyed the evening thoroughly. We'll be going back again soon.

Everyone was so warm and welcoming!! They made me feel really special for my birthday!

I come here often. Naomi, at the front, is very helpful and friendly.

They really tried with short staffing. I even saw managers stepping in and helping. The wait was a representative of the lack of staffing but they get an A for their effort.

No dragon shrimp !!!! No Rangoon shrimp!!!! But promoting endless shrimp!!!! Smh

I wanted to try red lobster for the time, the food is not bad it’s ok.. the bacon Mac and cheese was good and the biscuits were soft and cheesy very nice. I probably wouldn’t eat here again got just lacked flavor.

After a bad experience at one the same night we came to this one and everything and everyone was polite and greet-able. We greeted by one host she went and clean off a table for us and then another host came over and greeted us but we inform her we was already being help. Our server deshaun was awesome he offer this new drink to my boyfriend he love it. I requested whipped cream at the bottom and he was able to get it for me. This is now our favorite red lobster.

Red Lobster has always been great and large portions.

A rare, positive experience at a restaurant occurred. All of my food and that of my wife's was delivered in a timely fashion, it was hot and flavorful! The server, Dashaun, was also attentive. What a surprisingly excellent experience!

The Red Lobster is always a hit. Excellent Food and Service

Customer service is always great and I love the fact that it's never too crowded. Oh and the food was awesome 👌

First, I love red lobster! I think the food is great! but this past wednesday afternoon 8/2/23, I was disappointed. I was shown to the table and told the usual "someone will be with you shortly". Usually this is a true statement at Red Lobster. I waited and waited and watched as more potential customers came in, were seated, and told the same as I...."shortly.".. Then I noticed a couple come in and within 4 minutes a server came to ask for their order. Mind you, I had been waiting twice as long. There weren't' a lot of customers in there so maybe they were short staffed. Because the couple that got served right away was white as was the server and the seater, (and I not) I got up and made a beeline to Olive Garden next door, and had a fabulous meal and drinks. My point is, maybe if the young lady doing the seating was just a teeny bit more in touch with the growing number of people sitting unattended she could have reassured us that a server was coming. (or maybe inform the manager, if there was one). As I got to my car I noticed a couple who came in right after me walk out as well. Who nowadays can afford to lose business especially in the casual dining industry? (Could it have been racial?) I love you Red Lobster, food is delicious and creative and your servers are great, but tweak it! ..Managers, pay attention..Owners ....You are losing business for no good reason.

I always get my favorite dish which is Walt’s Famous Shrimp. I’m not sure who Walt is but I thank him. :) The restaurant is clean! The lighting is dim. I love looking at the live lobsters in the front of the restaurant. The food was good! My family really love the cheddar biscuits. All in all, it was a nice visit. We were so hungry we forgot to take pictures. :)

Service the BEST Food the BEST Prices the BEST

I went today 7/24/23 to enjoy their ultimate all you can eat shrimp. This is an advertisement on their website for this particular store and when you walk in there's this large poster saying the same exact thing. We had to wait for several minutes to be seated even though we were the only ones in the lobby area. It was only when I went in to the sitting area and called out hello, that a young lady came from the bar area to seat us. When I ordered, she, the same employee from the bar area informed me that there was no all you can eat shrimp anymore. I wasn't even going to take exception to the poster saying the all you can eat shrimp was $20, but the price in the menu which also had it was $21.99. Disappointing.

The best dining experience I ever had.The food, waitresses, service outstanding!!!

What a wonderful dining experience! Thank you Justin! I was not feeling 100% but we were celebrating a birthday and I asked if you had ginger ale and you advised me that you did not have it in the menu but you could make me a ginger ale and by the time I left the restaurant I was feeling better! I also ordered a cup of hot tar with lemon. Our food choices were the Grilled Shrimp and Scallops over rice with a Caesar Salad and Mashed Potatoes, The Admirals Feast with a House Salad, Lobster and Shrimp Tacos, Lobster Dip, and the Stuffed Mushrooms. We ordered those famous Cheddar Biscuits but I had to skip them this visit. All and All we enjoyed our time here! Thanks again!!!

Money well spent the food was delicious. Customer service was the best the waitress was the best.

Red Lobster is nothing like as nice as it used to be. The food quality has changed AND they now charge extra for the Caesars salad. I can't imagine I'll ever go back

Our service was great, the food was ok. I think it was not as flavorful as it used to be....not sure why that was. My last endless shrimp dish wasn't even warm!

Always good service and good food

All food was over cooked Waitress had to be asked several times about our food 2 hours to get our meal, less than 10 occupied tables Servers sitting in back booth near bathrooms on their phones Worst red lobster ever